User Guide

What can I do if the controller's trackpad is
oversensitive?
To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/
product/. Product availability may vary; please contact customer care for concerns.
Check if there's a firmware update available for the controllers. After which, re-calibrate the
controller by doing these steps:
1. From your computer, open the SteamVR app.
2. Right-click , and then click Calibrate Controller.
3. Follow the onscreen prompts to complete the calibration process.
For more information, you may refer to the SteamVR Troubleshooting page.
What should I do if my controller won't turn on?
To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/
product/. Product availability may vary; please contact customer care for concerns.
Try these troubleshooting suggestions:
§ Press and hold the System button for at least 5 seconds and see if the controller turns on.
§ Charge the controller using the other cable and adapter, and plug the adapter to a
different power outlet.
§ On the SteamVR dashboard, check if the controllers are detected. If controllers are
detected but the LED light is off, it may indicate an issue with the LED.
§ Check if you have a firmware update that failed. To recover from this error, see My
controller won't turn on after I accidentally unplugged it during firmware update. What
should I do? on page 57.
The controller automatically turns off. What should I do?
To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/
product/. Product availability may vary; please contact customer care for concerns.
Do the following steps to troubleshoot the issue:
1. Make sure that the controller is charged.
2. Check that the status light on the controller shows as green, which means that it is paired
with the headset.
56 Controllers