America PDA User Manual for Telus

Working With Company E-mails and Meeting Appointments 71
7.2 Working With Company E-mails
Your device gives you instant access to your company e-mails and lets you manage your messages easier.
Direct Push, Fetch Mail, Remote e-mail search, and e-mail flags are just some of the tools you can use to
manage your e-mails.
Note Some messaging features depend on the Microsoft Exchange Server version used in your company. Check with
your network administrator for the availability of these features.
Automatic synchronization through Direct Push
Direct Push technology (push e-mail feature) enables you to receive new e-mails on your device as soon as they
arrive in your Inbox on the Exchange Server. Items such as contacts, calendar and tasks are also immediately
updated onto your device when these items have been changed or new entries have been added on the
Exchange Server. To make Direct Push work, you need to have a Wi-Fi or data connection on your device.
You need to perform a full synchronization between your device and the Exchange Server first before Direct
Push can be enabled.
Requirement The Direct Push feature works for your device only if your company is using Microsoft Exchange
Server 2003 Service Pack 2 (SP2) with Exchange ActiveSync or higher version.
You can turn on Direct Push in the Comm Manager or ActiveSync.
To turn on Direct Push in Comm Manager
1. To open the Comm Manager, slide to the Settings tab on the TouchFLO 3D Home screen and then
touch Communications.
2. On the Comm Manager screen, touch
Microsoft Direct Push.
To turn on Direct Push in ActiveSync
1. Tap Start > Programs > ActiveSync and then tap Menu > Schedule.
2. Select
As items arrive in the Peak times and Off-peak times boxes.
Note When Direct Push is off, you need to manually retrieve your e-mails.
Scheduled synchronization
If you do not want to use Direct Push, you can set a regular schedule for synchronizing Outlook e-mail and
information.
1. In ActiveSync on your device, tap
Menu > Schedule.
2. Select a shorter time interval in the
Peak times box for you to be able to receive e-mails more
frequently. (Peak times usually refer to your working hours when e-mail volume is high).
3. Select a longer interval in the
Off-peak times box.
Tip To set the days and hours that make up your peak and off-peak times, tap the peak times link at the bottom of the
screen.
Instant download through Fetch Mail
The Fetch Mail feature downloads an entire e-mail immediately without the need for you to perform a full
Send/Receive action. This limits the download to just the e-mail message that you want and helps save data
cost.
Requirement Fetch Mail works for your device only if your company is using Microsoft Exchange Server 2007 or
higher.
1. On the TouchFLO 3D Home screen, slide to the Mail tab, select your Outlook account, and then tap
Inbox.
2. Open an e-mail message.
3. By default, only the first few words of the message is shown. To download the whole e-mail, finger-
scroll to the end of the message, then tap
Get the rest of this message.
4. Wait for the remainder of the message body to download.