Warranty

LP-399 Rev. 1.23.13
5. Any damage or failure resulting from hard water scale buildup on the heat exchanger.
6. Any damage or failure resulting from contaminated air, including, but not limited to, sheetrock particles, plasterboard particles, dirt or
dust, being introduced into the boiler or its components including, but not limited to, the heat exchanger.
7. Damages, malfunctions, or failures resulting from failure to install the boiler in accordance with applicable building codes/ordinances
or good plumbing and electrical trade practices.
8. Damages, malfunctions, or failures resulting from improper installation, failure to operate the boiler at pressures not exceeding the
working pressure shown on the rating plate, or failure to maintain and operate the boiler in accordance with the printed instructions that
accompany the unit.
9. Failure to operate the boiler in a closed system with a properly sized expansion tank.
10. Failure or performance problems caused by improper sizing of the boiler, piping, expansion device, gas supply line, venting
connection, combustion air openings, electric service voltage, wiring, or fusing.
11. Any damage or failure resulting from improper water chemistry. WATER CHEMISTRY REQUIREMENTS – Sodium less than 20mGL.
Water pH between 6.0 and 8.0. Hardness less than 7 grains. Chlorine concentration less than 100 ppm.
12. Any damages, malfunctions, or failures resulting from the use of dielectric unions.
13. Components of the boiler that are not defective, but must be replaced during the warranty period as a result of reasonable wear and
tear.
14. Components of the boiler that are subject to warranties, if any, given by their manufacturers; HTP does not adopt these warranties.
15. Malfunctions resulting from, or repairs necessitated by, flood, fire, wind, or lightning, or uses of the boiler for purposes other than
that for which it was designed.
16. Any unit purchased from an unauthorized dealer or any online retailer.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly. Determine if the boiler is “in-warranty” (that is, within the applicable
warranty period) by reviewing a copy of the original sales receipt. You must present a copy of the original sales receipt for a warranty
service request.
If your boiler is “in-warranty”, contact the retailer from whom the boiler was purchased (or the installer) for assistance. Be prepared to
provide the retailer or installer with a copy of your original receipt, complete model and serial numbers, and the date of installation of
your boiler, in addition to explanation of your water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage by HTP claims department personnel. All alleged defective or
malfunctioning parts must be returned to HTP via the local distribution channels where original purchase was made. NOTE: Any parts or
boilers returned to HTP for warranty analysis will become the property of HTP and will not be returned, even if credit is denied.
If all warranty conditions are satisfied, HTP will provide replacement parts to the retailer.
If you have questions about the coverage of this warranty, please contact HTP at the address or phone number stated below:
HTP
P.O. Box 429
120 Braley Road
East Freetown, MA. 02717
Attention: Warranty Service Department
[phone]
SERVICE, LABOR AND SHIPPING COSTS
This warranty does not extend to shipping charges, delivery expenses, or administrative fees incurred by the purchaser in repairing or
replacing the Elite FT boiler. This warranty does not extend to labor costs beyond the coverage specified in this warranty document.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OBLIGA-
TION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER OR NOT ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE PURCHASER SHALL BE LIMITED TO THOSE PROVIDED HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING WITHOUT
LIMITATION, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO,
PROPERTY DAMAGE, LOST PROFIT OR DAMAGES ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY OBLIGATION UNDER THIS
AGREEMENT INCLUDING THE OBLIGATION TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR EXTENDING THE FOREGOING
WARRANTIES, REMEDIES OR THIS LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING AND SIGNED BY A DULY AUTHORIZED OFFICER OF
HTP. THE WARRANTIES STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE BENEFIT OF THE ORIGINAL PURCHASER OF AN ELITE FT ONLY.
NO OTHER WARRANTIES
Your HTP warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not allow the
exclusion or limitation of incidental or consequential damages so this limitation or exclusion may not apply to you.
These are the only written warranties applicable to the Elite FT boiler manufactured and sold by HTP. HTP neither assumes nor authorizes anyone to
assume for it any other obligation or liability in connection with said Elite FT boilers.
HTP reserves the right to change specifications or discontinue models without notice.