User's Manual

Table Of Contents
SmartLogger3000
User Manual
8 FAQ
Issue 04 (2020-03-11)
Copyright © Huawei Technologies Co., Ltd.
159
You can click Start report test to check whether the SmartLogger can report data to the FTP server.
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Troubleshooting
If the error code is not listed in the following table, provide SmartLogger run logs and contact
Huawei technical support.
Error Code
Troubleshooting Suggestion
Error Code
Troubleshooting Suggestion
0x1002
Configure the FTP server address.
0x1003
1. Check whether the DNS server
address is correctly configured.
2. Check whether the domain name
of the third-party FTP server is
correctly configured.
0x1004
Configure the user name of the
FTP account.
0x1005
Configure the user name of the FTP
account.
0x3001
1. Check whether the FTP server
address is correctly configured.
2. Check whether the third-party
FTP server is working
properly.
0x3002
1. Check whether the user name of
the FTP account is correctly
configured.
2. Check whether the password of
the FTP account is correctly
configured.
0x3007
Check whether the third-party FTP
server allows the client to upload
data.
0x3008
Ensure that the SmartLogger data
upload directory exists on the
third-party FTP server.
Other Codes
Provide SmartLogger run logs and
contact Huawei technical support.
N/A
N/A
8.3 How Do I Set Email Parameters?
Context
The SmartLogger can send emails to inform users of the current energy yield information,
alarm information, and device status about the PV plant system, helping users know the
running conditions of the PV plant system in time.
When using this function, ensure that the SmartLogger can connect to the configured email
server and the Ethernet parameters and email parameters are correctly set for the
SmartLogger.