User's Manual

Table Of Contents
SmartLogger3000
User Manual
8 FAQ
Issue 04 (2020-03-11)
Copyright © Huawei Technologies Co., Ltd.
161
You can click Send test mail to check whether the SmartLogger can successfully send emails to users.
----End
Troubleshooting
If the error code is not listed in the following table, provide SmartLogger run logs and contact
Huawei technical support.
Error Code
Troubleshooting Suggestion
Error Code
Troubleshooting Suggestion
0x2002
1. Check whether the DNS server
address is correctly configured.
2. Check whether the domain
name and the IP address of the
SMTP server are correct.
3. Check whether the network
communication between the
management system and the
DNS server is normal.
0x2003
1. Try again later.
2. Check whether the domain name
and the IP address of the SMTP
server are correct.
0x200b
1. Check whether the DNS server
address is correct.
2. Check whether the domain
name and the IP address of the
SMTP server are correct.
0x4016
1. Try again later.
2. Check whether the DNS server
address is correctly configured.
3. Check whether the domain name
and the IP address of the SMTP
server are correct.
0x406e
Confirm the encryption mode and
port supported by the email box,
and check whether they are
correct.
0x8217
1. Check whether the user name
and password are correct.
2. Log in to the email box of the
email sender and start the SMTP
service.
3. Log in to the email box of the
email sender and start the
third-party client license code
function.
0xa003
Check whether the domain name
and the IP address of the SMTP
server are correct.
0xa005
Enter the user name correctly.
0xa006
Enter the password correctly.
0xe002
Configure the domain/IP of the
SMTP server correctly.
0xe003
Configure the addresses for
sending and receiving emails
correctly.
Others
Please provide SmartLogger
running logs and contact Huawei
Service Center.