Frequently Asked Questions

HUAWEI Ascend P7 Smartphone FAQs
Contents
Issue 01 (2014-4-1)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
vii
2.30 Why can's my phone display some games properly? .............................................................................................. 100
2.31 What are the features of my phone?........................................................................................................................ 100
3 Common questions about 4G LTE ......................................................................................... 101
3.1 What is the difference between TDD-LTE and FDD-LTE? ...................................................................................... 101
3.2 I can't use my 4G phone to access 4G networks? ..................................................................................................... 101
3.3 How do I switch between 2G, 3G, and 4G networks? ............................................................................................... 101
3.4 Why is my phone's 4G signal weak (only one or two bars of signal)? ..................................................................... 101
4 Others .......................................................................................................................................... 102
4.1 How do I save battery power? .................................................................................................................................. 102
4.2 How do I reduce my mobile data usage? .................................................................................................................. 102
4.3 What can I do if my phone is experiencing slowdown issues? ................................................................................. 102
4.4 Can I set my customized wallpaper not to stretch? ................................................................................................... 103
4.5 How do I enter recovery mode and restore my phone to its factory settings? .......................................................... 103
4.6 Can I scan a QR code using my phone?.................................................................................................................... 103
4.7 Does my phone support 3D acceleration?................................................................................................................. 103
4.8 How do I know whether my phone has been rooted? ............................................................................................... 103
4.9 Can I remove the battery? Will configuring my phone to automatically set the date and time generate data traffic?
........................................................................................................................................................................................ 104
4.10 Can I use my phone for recording? ......................................................................................................................... 104
4.11 Does my phone come with protective film?............................................................................................................ 104
4.12 Does my phone support mobile TV? ...................................................................................................................... 104
4.13 Can I edit Word, Excel, PPT, and PDF files on my phone? .................................................................................... 104
4.14 How is my phone's ROM allocated? ....................................................................................................................... 105
4.15 How do I check the available storage in the phone memory and microSD card? ................................................... 105
4.16 What can I do if my phone runs out of power quickly? .......................................................................................... 107
4.17 Why does my phone get overheated? ..................................................................................................................... 107
4.18 Why does my phone run slowly? ............................................................................................................................ 107
4.19 What can I do if my phone doesn't have sufficient storage space? ......................................................................... 107
4.20 What can I do if I can't access the Internet after I turn on my mobile network? ..................................................... 108
4.21 What can I do if my phone can't connect to a Wi-Fi hotspot?................................................................................. 108
4.22 What can I do if the call volume is too low or the call quality is poor? .................................................................. 108
4.23 Why can't I send messages? .................................................................................................................................... 108
4.24 Why can't my phone open some audio clips or videos? .......................................................................................... 108
4.25 Why can't I transfer files to another Bluetooth device that I've already paired with? ............................................. 109
4.26 What can I do if the positioning and navigation information displayed on my phone is inaccurate? ..................... 109