P8max FAQs Issue 01 Date 2015-07-14 HUAWEI TECHNOLOGIES CO., LTD.
Copyright © Huawei Technologies Co., Ltd. 2015. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. Trademarks and Permissions and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders.
Contents Contents 1 Battery and charger ....................................................................................................................... 1 1.1 Why doesn't the charging icon appear when I charge my Phone while it is powered off? ........................................... 1 1.2 How do I save battery power? ...................................................................................................................................... 1 1.
Contents 4.9 What types of files can I attach to an email? .............................................................................................................. 20 4.10 How often does my email refresh? Will I be informed of new emails? .................................................................... 21 5 Calls and contacts ........................................................................................................................ 22 5.1 Does my Phone support video chats? ..........
Contents 8 Storage and file manager ........................................................................................................... 48 8.1 How do I change the default storage location on my Phone? ..................................................................................... 48 8.2 Why is my Phone's storage space different than what is advertised?.......................................................................... 48 8.
1 Battery and charger 1 Battery and charger 1.1 Why doesn't the charging icon appear when I charge my Phone while it is powered off? Your Phone's system may be unstable when the battery level is extremely low, because of which the charging icon will not appear but the indicator will turn red. Charge your Phone for a few minutes and check again. 1.2 How do I save battery power? Enable power saving mode. On the home screen, touch Settings > Power saving and select a power saving mode.
1 Battery and charger Figure 1-1 Lower the screen brightness. On the home screen, touch Settings > Display > Brightness, and drag the slider to lower the screen brightness. Use the headset when you are in a call or listening to music. Turn off Bluetooth when you do not need it. Figure 1-2 Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
1 Battery and charger Turn off Wi-Fi when you do not need it. Figure 1-3 Turn off GPS when you do not need it. Figure 1-4 The figures are for your reference only. The actual screens may vary. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
1 Battery and charger 1.3 What can I do if it takes a long time to charge my Phone? Use the provided charger and do not use your Phone while charging it. 1.4 What can I do if I can't charge my Phone's battery properly? If your Phone's battery power is depleted, charge your Phone for five minutes and check again. Use the charge that comes with your Phone. If the problem persists, reinsert the USB cable, replace the power socket, or restart your Phone.
2 Screen and display 2 Screen and display 2.1 How do I take a screenshot? To take a screenshot, use either of the following methods: Simultaneously press the power and volume down buttons. Flick down from the status bar to open the notification panel and touch Screenshot. Figure 2-1 Screenshots are saved to Gallery. The figures are for your reference only. The actual screens may vary. 2.
2 Screen and display Flick down from the status bar to open the notification panel. Then touch Auto-rotate screen to enable or disable auto-rotate screen. Figure 2-2 Issue 01 (2015-07-14) On the home screen, touch Settings > Display, and touch or toggle the Auto-rotate screen switch to enable or disable auto-rotate screen. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
2 Screen and display Figure 2-3 The figures are for your reference only. The actual screens may vary. 2.3 What can I do if my Phone's touchscreen doesn't work properly after I use it for a long time? Try the following: Restart your Phone. Press and hold the power button until a dialog box is displayed. Then touch Restart. Restore your Phone to its factory settings. On the home screen, touch Settings > Backup & reset and follow the onscreen instructions. Update your Phone.
2 Screen and display Figure 2-4 The figures are for your reference only. The actual screens may vary. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
3 Camera, music, and video 3 Camera, music, and video 3.1 How do I find or change the preferred save location of my photos and videos? On the viewfinder, touch > Settings to view the default save location of photos and videos under Preferred save location. To change the default save location, touch Preferred save location. If the preferred save location is set to the microSD card, you can view your photos and videos under Files > SD card > DCIM > Camera.
3 Camera, music, and video Figure 3-1 3. On the home screen, touch Camera > switch to 4. > Settings and touch or toggle the GPS tag . Take photos. To view the location information for a photo, touch viewing screen. > Details or on the photo The figures are for your reference only. The actual screens may vary. 3.4 Is there a time limit for video recording? No. The length of a recording is only limited by the available storage space and remaining battery power on your Phone. 3.
3 Camera, music, and video The file is corrupted. Download another copy of the file and try opening it again. The file is copyright-protected. Obtain a non copyright-protected version of the file. The battery level is low. Connect your phone to a charger and try again. Your table is running out of storage space. To check the available storage space, on the home screen, touch Settings > Storage.
3 Camera, music, and video 3.7 Why can't my Phone play online videos? Your browser may not support Adobe Flash Player, or the flash player you have installed may not support the video format. You can try another browser or update your flash player. 3.8 Why is the online video player unexpectedly terminated when I'm watching online videos? Possible causes are as follows: Your network connection is not working properly. Make sure you have Internet access or restart your Phone.
3 Camera, music, and video 3.12 Why can't my Phone play online music or video smoothly? Possible causes are as follows: Your network connection is not working properly. Make sure you have Internet access or restart your Phone. Your Phone is running out of storage space. Clear cache or unwanted files to free up some storage space. The online music or video server is busy. Try another website or wait for while and try again.
4 Messaging, emailing, and texting 4 Messaging, emailing, and texting 4.1 Does my Phone support text and multimedia messaging? The phone support text and multimedia messaging. 4.2 How do I send messages to multiple recipients? Perform the following: 1. On the home screen, touch Messaging > 2. Use either of the following methods to add multiple recipients: a. Touch the recipient text box to enter the recipient phone numbers. Use semicolons (;) to separate the phone numbers. b.
4 Messaging, emailing, and texting Figure 4-1 The figures are for your reference only. The actual screens may vary. 4.3 How do I attach files to a multimedia message? Is there any restriction on the attachment size? When writing a message, touch instructions to add the attachment. Issue 01 (2015-07-14) , select an attachment type, and follow the onscreen Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
4 Messaging, emailing, and texting Figure 4-2 If an audio or video file exceeds 300 KB, it cannot be attached to a multimedia message. If an image is too large, it will be automatically compressed before being attached to the message. As a result, the resolution of the image attached to the message decreases. The figures are for your reference only. The actual screens may vary. 4.
4 Messaging, emailing, and texting 4.5 How do I delete messages? Deleting multiple or all conversations On the messaging screen, touch delete, and touch > Delete, select the conversations you want to . Figure 4-3 Deleting one conversation On the messaging screen, touch and hold a conversation you want to delete, and touch . Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
4 Messaging, emailing, and texting Figure 4-4 Deleting one message On the messaging screen, open a conversation, touch and hold the message you want to delete, and touch Issue 01 (2015-07-14) . Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
4 Messaging, emailing, and texting Figure 4-5 The figures are for your reference only. The actual screens may vary. 4.6 What can I do if I can't use a newly installed text input method? 1. Issue 01 (2015-07-14) On the home screen, touch Settings > Language & input > Default keyboard > Configure input methods. Then touch or toggle the text input method switch to enable it. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
4 Messaging, emailing, and texting Figure 4-6 2. Touch a text input field to bring up the onscreen keyboard. 3. Flick down from the status bar to open the notification panel. Then touch Select input method. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
4 Messaging, emailing, and texting Figure 4-7 4. Select the text input method you installed. The figures are for your reference only. The actual screens may vary. 4.7 Can I set more than one email account on my Phone? Yes. If you have not set any email accounts on your Phone, on the home screen, touch Email and follow the onscreen instructions to set your email account. If you have set an email account: On the home screen, touch Email > Settings > to add an email account.
4 Messaging, emailing, and texting Figure 4-8 For details about email account settings, contact your email service provider. The figures are for your reference only. The actual screens may vary. 4.8 How do I attach attachments to an email? Is there any restriction on the attachment size? When writing an email, touch to add an attachment. The size of a single attachment must not exceed 5 MB. Different email servers support different sizes of attachments.
4 Messaging, emailing, and texting Audio: MP3, WMA, FLAC, WAV, OGG, MIDI, and 3GP Video: MP4, 3GP, 3G2, RM, RMVB, TS, MOV, AVI, MKV, and FLV 4.10 How often does my email refresh? Will I be informed of new emails? When setting your email for the first time, you will be asked to set how often your email refreshes. To view or modify the refresh interval: 1. On the home screen, touch Email > Settings. 2. Touch an email account, choose Sync schedule.
5 Calls and contacts 5 Calls and contacts 5.1 Does my Phone support video chats? Yes. You can use third-party applications, such as Hangouts and Skype, for video chats. 5.2 How do I assign a photo to a contact? You can only assign photos to contacts saved in your phone memory. 1. On the home screen, touch Contacts. 2. Touch a contact then the contact photo area. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
5 Calls and contacts Figure 5-1 3. Take a photo or choose a photo from Gallery. The figures are for your reference only. The actual screens may vary. 5.3 How do I import contacts? You can import contacts using any of the following methods: If the contacts are saved in Google or other email accounts, synchronize the contacts to your Phone. 1. On the home screen, touch Settings > Accounts > Add account. 2.
5 Calls and contacts 5. Touch Import from storage. Figure 5-2 If the contacts are saved in a Bluetooth-capable device, import the contacts using Bluetooth. 1. Turn on Bluetooth on the device. 2. On the home screen, touch Contacts. 3. Touch 4. Touch Import from another phone and follow the onscreen instructions. Issue 01 (2015-07-14) > Import/Export. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
5 Calls and contacts Figure 5-3 If the contacts are saved in a Wi-Fi Direct-capable device, such as a Huawei smartphone, import the contacts using Wi-Fi Direct. This function is not supported on some models. 1. Turn on Wi-Fi Direct on the device. 2. On the home screen, touch Contacts. 3. Touch 4. Touch Import from another phone and follow the onscreen instructions. > Import/Export. The figures are for your reference only. The actual screens may vary. 5.4 How do I back up contacts? 1.
5 Calls and contacts Figure 5-4 The figures are for your reference only. The actual screens may vary. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
6 Mobile network and Wi-Fi 6 Mobile network and Wi-Fi 6.1 How do I know whether my Phone is using its mobile data or Wi-Fi connection to access the Internet? Once connected to a Wi-Fi network, your Phone uses its Wi-Fi connection to access the Internet. Your Phone's mobile data will be used only when no Wi-Fi networks are available. If is displayed in the status bar, your Phone is using its Wi-Fi connection to access the Internet. 6.
6 Mobile network and Wi-Fi Figure 6-1 3. Touch the Wi-Fi network you want to connect to. 4. In the displayed dialog box, select Show advanced options, set IP settings to Static, and fill in IP address, Gateway, and DNS. Figure 6-2 The figures are for your reference only. The actual screens may vary. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
6 Mobile network and Wi-Fi 6.3 How do I check the mobile data connection status? Flick down from the status bar to open the notification panel, and then check whether the data switch is highlighted. indicates that mobile data is enabled while indicates that mobile data is disabled. You can touch Mobile data to enable or disable mobile data. Figure 6-3 The figures are for your reference only. The actual screens may vary. 6.4 Can I use my Phone as a Wi-Fi hotspot? Yes if your Phone supports mobile data.
6 Mobile network and Wi-Fi Figure 6-4 3. To turn on Wi-Fi hotspot, touch or toggle the Wi-Fi hotspot switch to . Figure 6-5 4. Issue 01 (2015-07-14) Touch Configure Wi-Fi hotspot and follow the onscreen instructions to set the required information, such as your Wi-Fi hotspot name and password. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
6 Mobile network and Wi-Fi Figure 6-6 After the Wi-Fi hotspot settings are set, other Wi-Fi enabled devices can search for and connect to the Wi-Fi hotspot provided by your Phone. The figures are for your reference only. The actual screens may vary. 6.5 Does my Phone support Wi-Fi Direct? Yes. To use Wi-Fi Direct: 1. On the home screen, touch Settings > Wi-Fi. 2. Touch or toggle the Wi-Fi switch to 3. Touch Wi-Fi DIRECT. On the other device, turn on Wi-Fi Direct.
6 Mobile network and Wi-Fi Figure 6-7 Wi-Fi Direct enabled devices that are connected to the same Wi-Fi network can share files with each other without manual settings. (This policy may not apply to non-Huawei devices.) The figures are for your reference only. The actual screens may vary. 6.6 Why can't my Phone connect to a Wi-Fi network? Make sure your Phone is in a place with good reception, and you have entered the correct casings for the password.
6 Mobile network and Wi-Fi To save battery power, turn Wi-Fi off when there are no Wi-Fi networks available. 6.9 What can I do if I can't find any available Wi-Fi networks after Wi-Fi is turned on? Try the following: Restart the Wi-Fi hotspot device, such as your wireless router. Turn Wi-Fi off on your Phone and turn it back on. Then search for Wi-Fi networks again. Restart your Phone. If the problem persists, make sure MAC address filtering is disabled on your wireless router.
6 Mobile network and Wi-Fi Figure 6-9 The figures are for your reference only. The actual screens may vary. 6.11 Does the data connection disconnect after my Phone enters sleep mode? Yes. To keep your data connection always connected: 1. Issue 01 (2015-07-14) On the home screen, touch Settings > More > Mobile networks. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
6 Mobile network and Wi-Fi Figure 6-10 2. Issue 01 (2015-07-14) Touch or toggle the Enable always-on mobile data switch to Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd. .
6 Mobile network and Wi-Fi Figure 6-11 The figures are for your reference only. The actual screens may vary. 6.12 How do I transfer files between my Phone and a computer running Windows? When you connect your Phone to a computer running Windows using a USB cable for the first time and you are prompted to install a driver, follow the onscreen instructions to install it. Flick down from the status bar of your Phone to open the notification panel and choose a connection mode.
6 Mobile network and Wi-Fi This mode is not supported on some models. USB flash drive: In this mode, you can access files saved to your table's microSD card by opening the computer's new disk drive and transfer those files between your table and computer. PC Suite (Hisuite): In this mode, the computer starts HiSuite, with which you can transfer files between your Phone and computer and install applications on your Phone.
6 Mobile network and Wi-Fi 6.16 After I connect my Phone to a computer, can I synchronize emails from Microsoft Outlook on the computer to my Phone? No. You can synchronize contacts and calendars but not emails from Microsoft Outlook. 6.17 Why can't my Phone be detected by other Bluetooth devices? Possible causes are as follows: Your Phone is not set to visible to other Bluetooth devices.
6 Mobile network and Wi-Fi Figure 6-13 The figures are for your reference only. The actual screens may vary. 6.18 What is the Bluetooth working range? The Bluetooth working range is 10 meters. 6.19 Can I share .apk files through Bluetooth? Yes. In Files, touch and hold the .apk file you want to share. From the displayed File options option menu, touch Share > Bluetooth. 6.
6 Mobile network and Wi-Fi The distance between your Phone and the other Bluetooth device is over 10 meters. 6.21 Can my Phone function as a USB host? Can it work with an external USB flash drive, mouse, or printer? Your Phone can function as a USB host. You can connect it to a USB flash drive, mouse, or keyboard using a USB On-The-Go (OTG) cable. However, it cannot be connected to a printer. Some peripheral devices may require separate power supplies.
7 Applications 7 Applications 7.1 How do I download third-party applications? You can go to online app stores, such as Google Play Store, to download applications to your Phone. You can also connect your Phone to a computer and download and install applications from the computer to your Phone. 7.2 Can I uninstall carrier-customized applications or other preinstalled third-party applications? If yes, how? Your Phone's system applications cannot be uninstalled.
7 Applications Figure 7-1 The figures are for your reference only. The actual screens may vary. 7.3 Why can't some applications be installed? Possible causes and solutions are as follows: The storage space is insufficient. If this happens, uninstall some applications that you no longer use or delete some files from File Manager. The application is incompatible with your Phone. It is recommended that you download applications from trusted sources, such as the Huawei App Center. 7.
7 Applications 1. On the home screen, touch Browser > > Save page to save the page. Figure 7-2 2. When you are disconnected from the Internet, perform either of the following methods to read offline using the browser: − On the home screen, touch Browser > > Bookmarks & history > Saved pages. − On the home screen, touch Browser. In the address box, enter the URL of the saved page. The figures are for your reference only. The actual screens may vary. 7.
7 Applications Figure 7-3 The figures are for your reference only. The actual screens may vary. 7.7 How do I save an image from a web page? Touch and hold the image and choose Save image from the displayed option menu. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
7 Applications Figure 7-4 The figures are for your reference only. The actual screens may vary. 7.8 How do I change the browser home page? On the home screen, touch Browser > follow the onscreen instructions. Issue 01 (2015-07-14) > Settings > General > Set homepage, then Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
7 Applications Figure 7-5 The figures are for your reference only. The actual screens may vary. 7.9 How do I close background applications? On the Settings screen, touch Manage apps. Under Running, select the application you want to close, touch Stop, and follow the onscreen instructions to close it. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
7 Applications Figure 7-6 The figures are for your reference only. The actual screens may vary. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
8 Storage and file manager 8 Storage and file manager 8.1 How do I change the default storage location on my Phone? On the home screen, touch Settings > Storage > Default location. From the displayed option menu, touch SD card or Internal storage. Figure 8-1 The figures are for your reference only. The actual screens may vary. 8.2 Why is my Phone's storage space different than what is advertised? The advertised storage space is the internal storage space, about 3.
8 Storage and file manager used to store installed applications, downloaded files, and temporary data generated by applications. 8.3 How do I view the available storage space in my internal storage and microSD card? Touch Settings > Storage to view the storage details. Figure 8-2 The figures are for your reference only. The actual screens may vary. 8.
8 Storage and file manager Figure 8-3 The figures are for your reference only. The actual screens may vary. 8.5 Can I move applications installed in the internal storage to a microSD card? Yes. By default, third-party applications are installed to your Phone's internal storage. If your Phone has a microSD card inserted and applications can be moved to a microSD card: On the Settings screen, touch Manage apps, select the applications you want to move to the microSD card, and touch Move to SD card.
8 Storage and file manager The figures are for your reference only. The actual screens may vary. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
9 Backup, restoration, and update 9 Backup, restoration, and update 9.1 Does my Phone support online updates? If it does, how do I perform an online update? Yes. On the home screen, touch Settings > Updater > Check for updates. Your Phone will connect to the Huawei server to check for updates. If an update is available, follow the onscreen instructions to perform an online update. Figure 9-1 Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
9 Backup, restoration, and update The figures are for your reference only. The actual screens may vary. 9.2 Can I update my Phone using a microSD card? If yes, how? Yes. Updating the system using a microSD card will clear all the data in your Phone. Back up important data before updating your Phone. If you use unauthorized software to update your Phone, it may fail to be updated or your personal information may be disclosed.
9 Backup, restoration, and update 9.3 Will data be erased if I update my Phone? Updating your Phone using a downloaded update package will erase some data, such as your accounts, custom settings, installed applications, contacts, messages, email settings, browser history, and bookmarks, but videos and images you saved on your Phone will not be erased. Performing the online update on your Phone will not erase your data. For details, see the version description.
10 Maps and navigation 10 Maps and navigation 10.1 Why does it take a long time to obtain my Phone's location information? If you are locating your Phone using Wi-Fi, make sure the Wi-Fi connection is working properly. If you are locating your Phone using GPS, make sure you are in an open area, free from obstructions, such as walls. 10.2 What can I do if my navigation application cannot find location information? If you are using the Phone indoors, bring it to the outdoors.
11 System and update 11 System and update 11.1 How do I change the system language? On the home screen, touch Settings > Language & input > Language & region and select a language. Figure 11-1 The figures are for your reference only. The actual screens may vary. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
11 System and update 11.2 How do I check the software version of my Phone? On the home screen, touch Settings > About tablet or About phone. Figure 11-2 The figures are for your reference only. The actual screens may vary. 11.3 How do I enter and exit safe mode? To enter safe mode, use either of the following methods based on your Phone: When your Phone is powered off, press and hold the power button until the power-on screen is displayed.
11 System and update 11.4 What can I do if my Phone runs slowly? Try the following: Close applications not in use. On the home screen, touch Settings > Manage apps > Running, touch the application you want to close, and touch Stop. Figure 11-3 Uninstall unwanted applications to free up your Phone's storage space. When available storage is insufficient, your Phone runs slowly. On the home screen, touch and hold an application you want to uninstall, and drag it to .
11 System and update Figure 11-4 Restart your Phone and processes and applications not in use will be closed. The figures are for your reference only. The actual screens may vary. 11.5 Why do I have to restart my Phone after I install or remove the SIM card? After you install or remove the SIM card, you have to restart your Phone for your operation to take effect. Your Phone can detect the SIM card status, and the SIM card will not be damaged.
11 System and update 11.7 Why can't I set the date and time on my Phone? You may have set your Phone to use the network date and time. To manually set the date and time: 1. On the home screen, touch Settings > Date & time. 2. Clear the Automatic date & time check box. Figure 11-5 3. Follow the onscreen instructions to set the date and time. The figures are for your reference only. The actual screens may vary. 11.8 How do I calibrate the compass? Not all models support the compass.
11 System and update 11.9 Does my Phone support microSD card hot swapping? Yes, but to prevent damage to the microSD card or data loss, avoid frequently inserting and removing the microSD card. 11.10 Why does my Phone constantly crash? If you install applications that have not passed the Google compatibility test on your Phone, the system may be unstable or even crash. It is recommended that you download applications only from the Play Store or Huawei App Center.
12 Others 12 Others 12.1 How do I find a nearby service center? Visit http://consumer.huawei.com/en/support/service-center/index.htm and search for a nearby service center. 12.2 How do I download the Phone's User Guide? Visit http://consumer.huawei.com/en/ and search for Phone. 12.3 How do I install a SIM card and a microSD card to my Phone? 1. Insert the end of the eject tool provided with your Phone into the holes next to the micro-SIM and microSD or nano-SIM card trays to release them. 2.
12 Others 12.4 How to use the smart cover? You need to enable the smart cover mode first. On the homescreen,touch Settings, under Smart assistance, touch More then Smart cover. Then toggle the Smart cover switch to enable it. The figures are for your reference only. The actual screens may vary. Issue 01 (2015-07-14) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
