Operation Manual

4 Messaging, emailing, and texting

Issue 01 (2015-07-14) Huawei Pr

oprietary and Confidential

Figure 4-2

If an audio or video file exceeds 300 KB, it cannot be attached to a multimedia message. If an

image is too large, it will be automatically compressed before being attached to the message.

As a result, the resolution of the image attached to the message decreases.

The figures are for your reference only. The actual screens may vary.

4.4 Why can't I send or receive multimedia messages?

Possible causes and solutions are as follows:

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The network condition or signal reception is poor. Try again later.

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The network is busy. Try again later.

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The data service is turned off. Turn it on and try again.

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The recipient number is invalid. Check that the recipient number is correct and try again.

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The multimedia message size exceeds 300 KB. Delete some contents from the message

to make sure it is within 300 KB and try again.

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Your account balance is insufficient. Top up your account and try again.

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Your Phone is running out of available storage space. Delete some files to have at least

300 KB storage space.