Frequently Asked Questions

Huawei Technologies Co., Ltd.
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Q1.
What are the failure causes of sending or receiving a multimedia
message? How to solve such problems?
A1.
1. If your phone memory is insufficient (smaller than 15%), you cannot receive a
multimedia message.
Solution: Delete unnecessary files to release your phone memory. The
available memory should be larger than 15%.
2. If data service is disabled, you are unable to send or receive multimedia
messages.
Solution: Touch > Settings > Wireless & networks > Mobile networks.
Touch to select Data enabled.