Owner's Manual

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d. If these two readings do not coincide within acceptable tolerances and
verification has been made of the accuracy of the temperature-reading gauge,
replace the control board and/or the sensor probe.
2. Lift test lever on relief valve and let water run through valve for a period of
approximately 10 seconds. This will help flush away any sediment that might build up
in water passageways.
3. Inspect element for leakage as follows:
a. Shut off power supply.
b. Remove front cover.
c. Visually inspect around heating element for evidence of leaks.
d. Rub around the heating element with a rag. Check for any evidence of
moisture. If moisture is present or a water drip is observed, follow procedure
outlined in Section V.
CAUTION: The area around the heating element may be hot.
4. Scale and mineral build-up on heating elements is a normal condition. It is
recommended that the heating element be removed for examination and if scaled,
should be cleaned. In an area of known hard or poor water conditions, the elements
may need to be checked more frequently. This will improve the efficiency of the
heater and increase the element life.
NOTE: Failure of the elements due to scale and mineral build-up is not covered under
warranty. See warranty for complete details.
a. Shut off power supply.
b. Drain the tank.
c. Remove front cover.
d. Disconnect the element wiring. It is recommended that one element at a time
is removed to simplify re-wiring.
e. Unscrew element.
f. Lime scale removal
i. Place limed ends of the heating element in a de-limer solution, designed
for potable water applications, and allow lime to dissolve. Do not allow
de-limer to contact heating element terminals.
g. Other scale removal
i. Silicates, sulfates, and aluminates must be removed by scraping or other
mechanical means. De-limers will not dissolve these types of scale.
h. Flush the cleaned ends of the elements with clean water.
i. Re-install element with new o-ring.
j. Re-attach element wires.
k. Continue until all heating elements are cleaned.
l. Fill the heater following the filling instructions provided in Section II and check
around the elements for leaks.
m. Re-apply power.
5. Check for loose electrical connections. Tighten as necessary.
SECTION IV – TROUBLESHOOTING
ERROR MESSAGES
1. Err, No, Prb
a. This message will flash when the controller does not detect that the probe is
connected to the control board. To clear this error reinsert the probe connector
and press RESET.
2. Err, too, hot, ### (where ### is the actual temperature of the water.)