User Manual

Ver 1.0 12/16
Troubleshooting………….…………………………………………………………………………
Problem
Cause
Resolution
There is no power to the
camera.
Power adapter is
disconnected from mains
or from camera.
Check the connections
between the camera,
power adapter and mains.
If anything is
disconnected, reconnect
it.
Camera will not connect
to the PC via USB.
USB cable is bad.
Try new USB Cable
Camera connects
sometimes.
Connect USB only after
camera has completely
booted.
Camera unable to pan,
tilt, and/or zoom.
Power adapter is
disconnected from mains
or from camera.
See Camera Power, above
Pan, tilt or zoom range
limit was reached.
Try to pan/tilt/zoom in
the other direction.
Remote control not
working.
The “camera select”
button on the remote
control is not set to match
the “IR address” set on
the camera dip switch.
Choose the correct “IR
select” number to match
camera settings.
Camera cannot be
controlled via VISCA.
The connection between
the PC and camera is
incorrect.
Refer to USB Connectivity
section of this manual.
Commands being sent are
incorrect.
Refer to VISCA section of
this manual.
The Camera is not
working at all.
No response or image
from camera.
Disconnect power, and
wait a few minutes, then
connect the power again.
Retry.