User's Manual

Page 10 of 14
Ver 1.1 8/19
Troubleshooting………….…………………………………………………………………………
• No image
o Check whether the USB cable is connected properly to the PC.
o Check whether the LED glows when USB is connected to the PC.
• Abnormal display of image
o Check OSD of webcam through the OSD Menu app.
o Check settings of software you’re viewing the video feed in.
• Image is shaky or vibrating
o Check whether the webcam is mounted solidly or sitting on a steady
horizontal and level surface.
o Check the building and any supporting furniture for vibration.
o Any external vibration that is affecting the webcam will be more
apparent when in tele zoom (zoomed in) settings.