User Manual

BEFORE YOU CALL SUPPORT:

1. What is the model and date code?

2. When was the product purchased?

3. Has the product ever worked for a time or has never worked at all since purchase?

• Yes, When did the product last operate correctly?

• No, were the battery wires connected?

4. How long was the battery charged?

5. Is the charger plugged into the unit when you try to operate the product?

• (The unit will not operate with charger plugged in)

6. Do any lights or sounds come on when you power the product on?

• Yes, Does the lights and sounds go away when you press the drive switch?

7. When you press the drive switch, does an electric motor start?

• Yes, Did you check that the correct drive wheel was installed?

• Yes, Does the insert in the gearbox rotate?

Troubleshooting Guide - continued

Troubleshooting