Hughes 9211 User Guide 3500988-0001 Revision 1.
Copyright © 2014 Hughes Network Systems, LLC All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document.
Contents Messages concerning personal injury ........................................................................................................ v Messages concerning property damage ..................................................................................................... v Introduction .................................................................................................................................1 Overview ..................................................................
Multiple Users.......................................................................................................................................... 21 Information Messages .............................................................................................................................. 21 Using the Web UI ......................................................................................................................23 Accessing the Web UI .............................................
Understanding safety alert messages Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury or in some cases possible death, read and comply with all safety alert messages.
Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of hazard (for example, fire or electric shock). If other hazard symbols are used in this document they are identified in this section. Additional symbols Warning Potential Radio Frequency (RF) hazard.
open flames or any source of heat. Changes or modifications to the Terminal not expressly approved by Hughes Network Systems could void your authority to operate this equipment. Only use a soft damp cloth to clean the Terminal. To avoid impaired Terminal performance, please ensure the unit’s antenna is not damaged or covered with foreign material like paint or labeling. When inserting the SIM, do not bend it or damage the contacts in any way. When connecting the interface cables, do not use excessive force.
Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a Satellite Terminal should seek the advice of their cardiologist.
Introduction Overview The Hughes 9211 Land Portable Terminal is the latest Hughes BGAN product to provide reliable satellite connectivity over the Inmarsat BGAN satellite network. The Hughes 9211 comes in a very small and portable package, and it allows the user to take advantage of the new High-Data-Rate (HDR) bearers in the Inmarsat network. The terminal is optimized for transmitting HDR and uses standard BGAN bears in the forward direction.
o RJ-45 Ethernet port o POTS RJ14 port for voice and fax o External Active Antenna port SMS Remote Control, with over-air software upgrades Fully compatible with Remote Terminal Manager (RTM) Multi-user capability for sharing a single unit Selectable Quality-of-Service (QoS) up to HDR streaming Full IP compatibility for Email, file transfer (FTP), browsing, VPN, etc.
Package Contents When you unpack the Hughes 9211 Land Portable Terminal Kit package, you will find the following: Hughes 9211 terminal AC/DC power adapter o US Power cord o EU power cord o UK power cord Ethernet cable Lithium Ion battery Your Service Provider will supply you with a Subscriber Identification Module (SIM) and its PIN, and Satellite Terminal configuration instructions – you will need these to access the satellite network.
Using the Hughes 9211 Setup Install the USIM card supplied by your service provider in the battery compartment. Install the battery in the terminal unit and then fully charge the battery using the supplied AC/DC converter. 4 Using the Hughes 211 3500988-0001 Revision 1.
LCD Quick Start Pressing the power button for at least two (2) seconds in order to Power On the terminal. The LCD will display “Hughes 9211” for about 30 seconds while the terminal is booting up. Since the Hughes 9211 terminal is a portable device, you must first obtain a GPS fix and then point the terminal to the Inmarsat satellite before setting up a data connection with the network. You can use the LCD display to aid in pointing as described in Using the LCD and Keypad on Page 13.
QoS’s and select the appropriate one for your application by again pressing the “Accept” button. Web UI Quick Start Alternatively, you can connect a computer and use the Hughes 9211’s internal web server. From your terminal equipment (e.g. PC), enter 192.168.128.100 as the URL to access the Hughes 9211’s home page. (See Using the Web UI for more details.) The Terminal Status page gives you all the information you need to point and register with the network.
Once you are registered and CS and PS Attached, you can then select the Quality of Service (QoS) for your data connection by choosing either the Standard or Streaming connection. Using the Hughes 211 3500988-0001 Revision 1.
Connecting the terminal to the computer You can connect your computer to the 9211 with one or more of the following interfaces Ethernet WLAN Your computer must be configured to support your chosen connection method. Refer to the documentation supplied with your computer for details.
Once the WLAN is “Enabled” and configured, any device with a WLAN interface can detect the 9211’s WLAN SSID, and connect to it automatically. WLAN Security Use the drop down menu to select the type of encryption that you want (WEP, WPA or WPA2) WEP Protection Status: Select WEP from the drop down menu. o Encryption Level: 64 or 128 bit WEP encryption can be enabled.
WPA and WPA2 Protection Status: o Enter the Passphrase that you want to use and click on “Hide Keys” if you do not want to show the Passphrase. SSID Broadcast: For added security you can choose not to broadcast your SSID. MAC Filtering: For added security, check the box to “Enable” MAC Filtering. You can define up to 10 MAC addresses that are allowed to connect to your WLAN. To determine the MAC address of a PC, go to a DOS prompt and type ipconfig/all.
field “Route incoming 3.1kHz/fax calls to” “RJ14 port 1” and simply connect the device directly to the RJ14 port with an RJ11 cable. With this setting, all incoming calls are then routed to RJ14 line 1. To initiate an outgoing 3.1kHz/fax call when connected to line 1, add a 2* prefix in front of the dialed number. For voice calls, no prefix is required, but the 9211 will accept a 1* prefix to indicate a voice call. To dial, prefix the international number with 00 and terminate with #.
Coverage Map The Inmarsat BGAN service is operated with 3 satellites as shown below. The Hughes 9211 terminal will perform best in areas where the elevation (or “look”) angle is 20 degrees above horizontal or higher, but the terminal can operate down to 5 degrees of look angle. 12 Using the Hughes 211 3500988-0001 Revision 1.
Using the LCD and Keypad LCD Display and Keypad The 9211 terminal has an LCD display that provides status information about the terminal. It has a four button keypad that allows you to control the operational features of the terminal without the need of a PC or a browser. It also includes control of an audible pointing aid integrated into the terminal. The figure below shows the layout of the LCD and keypad.
An “extra long press” of more than five seconds of the power button will cause a hardware enforced power down. All buttons start or restart the backlight time period, even if they have no function in the current context. LCD Status Display Pointing mode display By default, at power up the LCD shows the pointing display. The top line alternates between “Pointing” and the compass bearing and elevation angle of the closest satellite.
unit to attempt to register with the BGAN network (note: if audible pointing tones were enabled during pointing, they will automatically turn off once you attempt to register). Idle mode display Once the unit exits pointing, it will automatically attempt to register with the network. During this operation it displays “Registering” on the upper line of the LCD. Once it registers and is ready for PDP contexts, it displays “Ready” on the upper line.
Status messages The upper level of the LCD is used for status messages and menu items. Status messages are listed below.
Menu Navigation From the status display, a short press of the Accept button takes the display to menu mode and displays the first of a circular list of menu items. The menu structure is shown in Table 2 below. Use the scroll button to scroll between options and the accept button to select options. A short press of the Back button takes the user up one level in the menu and a long press exits the menu system and returns to the status display.
Level 1 Connection Level 2 Level 3 Level 4 Comment Starts display with the current setting Standard 32 Kbps 64 Kbps 128 Kbps X-Stream 1/2 HDR HDR Information Disconnect SMS GPS IP Status Terminal Configure Pointing Backlight WiFi LCD Send Text New message count # New Msgs or No New Msgs {Latitude} or Blocked {Longitude} or Blocked Global IP or Disconnected APN Gateway Addr Version IMEI IMSI Enabled Bypass 30 seconds 120 seconds On Off Enabled Disabled Level 1/5 Level 2/5 Level 3/5 Level 4/5 Le
Display Icons Battery Icon The battery icon displays the estimated life of the battery while under battery power. The battery icon also displays the charging state while under external power. Three segments: 75% to full Two segments: 50% to 74% One segment: 25% to 49% Zero segments: 10% to 24% Zero segments, flashing: 0% to 9% If the icon is off, no battery has been detected. Power Icon The power icon displays the state of the external power input. On if external power is connected.
Wireless LAN Icon The wireless LAN icon displays the state of the WLAN feature. No icon on LCD if Wireless LAN operation is turned off. Visible wireless LAN icon on LCD if Wireless LAN is on. Wireless LAN Lock Icon The lock icon displays the state of encryption for the WLAN feature. It is displayed only if the Wireless LAN is on and WLAN encryption is turned on. Globe ICON The globe icon displays the circuit switched attach status of the terminal.
Multiple Users Multiple TEs can be connected to the 9211, e.g. via the wireless LAN interface or if an external hub or switch is used. To use the menu and keypad to control connections for all the TEs, short press (< 2 seconds) the User button and the display will cycle through the IP addresses of the connected TEs. To activate a context for a particular TE, press the user button until the correct IP address is displayed, and then press the Accept button to enter the menu and control the PDP context.
Reboot Req'd The change to the telephony settings will not take effect until the UT is rebooted At any time during operation, this message is possible on the LCD: Battery Low! The battery is extremely low. Plug in the DC cord to avoid automatic power off when the battery level becomes critical. This message persists until the condition has been corrected or a button is pressed. Table 3: Quick-text Status Message Descriptions 22 Using the LCD and Keypad 3500988-0001 Revision 1.
Using the Web UI Accessing the Web UI The Hughes 9211 UT includes its own internal Web User Interface (Web UI). To access the Web UI, open your favorite Web Browser and type in the internal IP address of the UT e.g. http://192.168.128.100. The Web UI opens up to the Home or Terminal Status page as shown below: Using the Web UI 3500988-0001 Revision 1.
Home page The Home page shows the current terminal status and allows you to setup your initial data connection. On the left side of the page is the Status bar. These items are updated automatically when the status of any item changes. 1. Connection: This field indicates whether you are registered with the Network. It also shows the PS and CS status, beam type, and receive signal quality. a. Packet Switched (PS) Attach Status: This field indicates whether you are PS attached with the Network.
Visible Satellites shows the satellites visible from your current location and the pointing information. The following figure shows how the UI looks before you activate a Standard or Streaming connection. After the connection is setup, use the Disconnect button to deactivate your connection. Using the Web UI 3500988-0001 Revision 1.
Connections Along the top of all 9211 Web UI pages are icons representing the categories of available sub-pages. The Connections icon has three main configuration areas (sub-pages) to select from: Manage Contexts, Automatic Contexts, and Manage APNs. The following section reviews each of these pages. 26 Using the Web UI 3500988-0001 Revision 1.
Manage Contexts The Manage Contexts page under the Connections icon allows the user to setup and configure PDP contexts (data connections) for any TE that is connected to the UT. It also shows you all current Active Connections. Open a New Connection field - To open a new connection, select the row and enter the required data: Owner – Your current IP address is shown by default (.101), but you can change it to control connections for any other device connected to the terminal.
a “pop-up” dialog will appear once you select the APN. These fields may also be entered when defining a new APN or when you select a different APN. Once everything is defined correctly, click on the Open Selected Connection button. The new context will appear in the Close an Active Connection field above. Close an Active Connection field - In the upper field, all active connections are shown and you can select and close any of these connections unless an Administration Password has been enabled.
Automatic Contexts This web page allows you to use Automatic Context Activation (ACA) in two different ways; One way is to use a static IP addresses in the TE device so you can establish an automatic PDP context with any QoS that is offered by the network (upper half of the web page). The second way is to use DHCP IP addresses so you can establish an automatic standard PDP context for any TE that connects via DHCP to the UT (lower part of the web page).
If you want to setup additional ranges of addresses, please follow the same instructions as above. You cannot overlap the IP address ranges. If you do, an error message will pop-up telling you that you have an overlap region. Check all of the ranges for overlaps and try again. When you are finished, click on Update Static Settings and you should see a message saying “Operation Successful”. DHCP Automatic Contexts: This option allows you to set up the UT for dynamic standard ACA.
Once you hit “Update Static Settings” you will get a pop-up message saying that the ACA settings were updated successfully and to take effect you will have to reboot the terminal. Once you reboot the terminal, check that the settings took effect. To see if the context has been setup properly, click on the Connections tab>Manage Connections Page and this will show you all contexts that have been setup (active or inactive). Using the Web UI 3500988-0001 Revision 1.
Manage APNs Some SIM cards are provisioned with multiple APNs, so you can use this page to pre-configure those additional APNs if needed. Once the APN is defined, you can select it from the drop down list without having to put in the username and password every time. Add an APN field – Use this field to add an additional APN that you want to use, or to edit an existing APN. For adding a new APN, type in the new APN and username (if required) then select Add New APN.
The screenshot above shows the new APN that was added, in the Defined APNs section. If you wish to edit an existing APN, first select the APN to edit under the Defined APNs section on the left. The information for that APN will then appear in the Add an APN field to the right, and you can then edit it. Click the Save Changes button to save your changes. Using the Web UI 3500988-0001 Revision 1.
Make Default. If you wish to change the default APN, select an entry in the list of Defined APNs and then click Make Default. This APN will now be the default APN on the other context control pages. Note: The pop-up message below warns you that APN’s have been updated and changed and to re-check your settings. 34 Using the Web UI 3500988-0001 Revision 1.
SMS You can manage SMS text messages from the SMS pages. You must have a valid Service Center number configured in order to send SMS messages – see the SMS Settings Page. Send/Receive The Send/Receive page allows you to view your Inbox messages and Compose a new message. If there are more than 10 messages, you can view the older ones by changing the page number. You can also reply to received messages or forward them to another number.
the message (Send). You can also compose a message from this page. 36 Using the Web UI 3500988-0001 Revision 1.
Sent Messages The Sent Messages page allows you to view previously sent messages. Again, you may need to periodically delete messages to prevent the SIM from filling up. You can also compose a new message from this page. Using the Web UI 3500988-0001 Revision 1.
SMS Settings On the SMS Settings page you can configure the default settings for messages. You must have a valid Service Center number configured in order to send messages. The default Service Center number is +870772001799. In the Remote SMS Feature section you can enable the unit to receive and act on special remote control SMS messages. Contact your service provider for more information on this feature.
Settings page General Setup This page allows the user to configure various parameters of the UT. A description of each item follows: Terminal Startup – by default Bypass Antenna pointing is not selected but if the terminal is permanently mounted you can select this option to bypass antenna pointing on subsequent power ups. For permanent installs you can also configure the unit to always power on when mains is connected to avoid having to use the power button.
IP Address/DHCP Settings Terminal Local IP Address: This section allows the user to change the local IP address of the terminal from the default 192.168.128.100 IP address. All four octets are available to change. Once the local IP address is changed on this page and applied, the IP address ranges for the DHCP server, the Manage Context page and ACA page will also be changed automatically. Updates to the IP address will not take effect until the UT is rebooted.
The longer the Idle-mode DHCP lease time, the longer it will take the Network/UT to update the TE with the correct DNS servers for web browsing after establishing a data context. Lease Time when connected: The Connected-mode DHCP Lease Time refers to the DHCP lease time when the UT is connected to the network. Most users will have no need to change this parameter. Network Operating Mode: The Netmode field indicates the mode of operation of the terminal.
Wireless LAN The Wireless LAN settings page allows the user to enable, disable, and configure the Wireless LAN functionality of the terminal. The Wireless LAN Security is controlled on a separate web page – WLAN Security. If you have not previously used the terminal’s WLAN interface, it has to first be enabled from this page using a computer connected to the terminal using an Ethernet connection. Once WLAN is enabled and configured, TEs can connect to the terminal wirelessly.
Network Region: There is only one region for all countries. Network Channel: This controls the radio channel number (1 through 11) used by the access point. To meet FCC regulations, channels 12 to 14 are not supported. If performance issues occur over the WLAN interface, changing the Channel may help. Wireless LAN Security This page allows the user to configure WEP, WPA or WPA2 Security for use when the terminal is communicating wirelessly to TEs.
To add the detected MAC address, click on the address to highlight it and then click Add. It will now show up in the Allowed MAC Address field. 44 Using the Web UI 3500988-0001 Revision 1.
Telephony Telephony Settings: Analog Power Savings: This field turns off the 48V POTS supply voltage between calls in order to save power. If you do not get a dial tone a few seconds after you take your analog handset off hook, try changing this field to “Disable (Always on)”. The 48V will always be On so the terminal will work with a wider range of handsets, but the operating time on battery will be reduced. Route incoming 3.1kHz/fax calls to: By default, incoming 3.
General Telephony Settings: Call Progress Tones: Two options are provided for call progress tones. Option 1 is the default tones used in the USA. Option 2 provides an alternative set of tones that are used in Brazil and some European countries. With Option 2 the ringing voltage changes to 36V rms on 48V DC rather than just 48V rms AC. Option 1 (US) Call Progress Tone Freq (Hz) Cadence Dial 350 + 440 Steady ON Ring Back 440 + 480 2 sec ON 4 sec OFF Repeating Network 480 + 620 0.25 sec ON Congestion 0.
The Enter Administrator Password pop down screen appears the first time the user tries to edit a parameter if the Administrator password is enabled. Using the Web UI 3500988-0001 Revision 1.
Features You can enable special features from this page. SMS Remote Management is “Active” by default and allows the unit to receive and act on special remote control SMS messages. It is fully compatible with Remote terminal Manager (RTM) and supports over-air upgades. To use the feature you must enable it on the Remote Settings SMS page. 48 Using the Web UI 3500988-0001 Revision 1.
Usage Page This web page provides an estimate of the amount of Packet Switched data that was sent and received, along with time spent on streaming connections and CS calls. The data is broken up into two types: Trip Usage Statistics: The trip counter is similar to the trip counter on your vehicle. It can be zeroed out at anytime by the user and it will track the statistics until the user resets it. Lifetime Usage Statistics: The Lifetime counter is similar to the odometer on your vehicle.
Support Page This web page allows you to display technical and support information about the terminal and retrieve logs. 50 Using the Web UI 3500988-0001 Revision 1.
Support and Information Terminal Information Model: this displays the UT model number. Class: this indicates the UT Class. IMEI: This displays the IMEI (serial) number of the UT. Software Version: This displays the current version of software that is running on the UT. SIM Information IMSI: This displays the IMSI number of the SIM card in the UT. If is the IMSI is not displayed, it indicates that there is a problem reading the SIM card, e.g.
This uses FTP to retrieve the files from the UT which can be blocked by some security software such as McAfee. If you encounter problems, check your PC security settings. Reset Terminal to Factory Defaults: Clicking the “Restore to Defaults” button will restore the UT back to the factory default settings and delete any of the user parameters that have been set-up in the UT.
Troubleshooting Problem Possible Cause Possible Solution Terminal will not turn on Battery not connected properly Check battery is correctly installed Battery not charged Cannot get SIM card to lock into position SIM is not correctly oriented for insertion Connect AC/DC converter to charge the battery Ensure the SIM is pressed firmly into the SIM slot Ensure the SIM is oriented as shown in the Setup section The BGAN LaunchPad or web UI will not connect to the terminal No interface connection betwe
54 Problem Possible Cause Possible Solution None of the above solutions resolve the problem Terminal may have a hardware or software fault, and needs to be re-booted. Remove power. Wait 30 seconds. Reconnect the DC power and turn on the terminal. Troubleshooting 3500988-0001 Revision 1.
PDP Context Activation Errors CME error number 14 21 CME Error Text on LCD display or Web UI invalid index no network service 55 62 Implicitly detached (#10) Network failure (#17) 65 Congestion (#22) 67 Service option not supported (#32) 68 Requested service option not subscribed (#33) 69 70 Service option temporarily out of order (#34) No PDP context activated (#40) 72 PDP authentication failure 74 Semantically incorrect message (#95) 75 76 Invalid mandatory information (#96) Message type
Technology Overview GPS The Global Positioning System (GPS) uses 24 orbital satellites to determine the position of the Terminal anywhere on the globe. Obtaining a GPS Fix In normal operation, a GPS receiver, such as that built in to the terminal, needs to be able to receive signals from at least four satellites so that it can then calculate a latitude, a longitude and an altitude – this position fix is referred to as a 3-dimensional or 3-D fix.
GPS and BGAN Registration BGAN uses the accurate position and timing information obtained from GPS to help ensure efficient registration of a BGAN Terminal with the BGAN network. Dialing and Numbering Dialing - As the BGAN numbering system follows the same pattern as the normal telephone system, dialing is carried out in exactly the same manner as making a normal telephone call. The subscriber number is used with the same international and area codes as any other telephone network.
3. On receiving the Activate PDP Context message, the Core Network checks the user's subscription record to establish whether the request is valid. If the request is valid, a virtual connection is established between the Terminal and the Core Network, and data transfer can then take place between the Terminal and the external data network, within the scope of the current PDP Context. The PDP Context is stored in both the Terminal and the Core Network.
Technical Specifications Satellite TX Frequency Satellite RX Frequency GPS Frequency 1626.5 – 1660.5 MHz and 1668 – 1675 MHz 4 1518 – 1559 MHz 1574.42 – 1576.42 MHz Continuous transmit on HDR stream Continuous receive256Kbps stream Standby Time Up to 2 hours1 Up to 4 hours1 Up to 36 hours1 Weight Dimensions 1.
Declaration of Conformity FCC Compliance 60 Declaration of Conformity 3500988-0001 Revision 1.0 This device conforms to the FCC rules. Any changes or modifications to Hughes Network Systems’ equipment, not expressly approved by Hughes Network Systems, could void the user's authority to operate the equipment.
EU RoHS-2 (Restriction of Hazardous Substances) Directive The European Union (EU) Restriction of Hazardous Substances (RoHS) Directive 2011/65/EU restrict the use of certain hazardous substances in electrical and electronic equipment. Unless otherwise noted, all products, assemblies, and subassemblies manufactured by Hughes and its sub-contractors are compliant with this directive. Declaration of Conformity 3500988-0001 Revision 1.
EU WEEE (Waste Electrical and Electronic Equipment) Directives The European Union (EU) Directive 2002/96/EC on waste electrical and electronic equipment mandates recycling of electrical and electronic equipment throughout the EU by August 13, 2005. Unless otherwise noted, all products, assemblies, and subassemblies manufactured by Hughes and its sub-contractors will be compliant with this directive and any subsequent revisions or amendments.
Glossary APN: An Access Point Name (APN) provides access to an external network. By default, the SIM Card in your terminal is configured with the APN of your Service Provider. You may want to configure further APN’s if you have arranged with your Service Provider to use more than one SIM Card. BGAN Satellite Terminal: Referenced throughout this document as the Satellite Terminal, “The Terminal,” or UT.
IP Address: An Internet Protocol address, or IP address, is a number that uniquely identifies the computer accessible over a TCP/IP-based LAN or the Internet that is sending or receiving information. An IP address is a 32-bit numeric address written as four numbers, separated by periods and each number is between 0 and 255. For example, 207.115.79.4 is an IP address. In the BGAN system, IP addresses for the Network and the TE can be dynamic or static.
Flow Template, and map the incoming data packets into the PDP Context with the correct QoS attributes. The use of a Traffic Flow Template allows multiple PDP Contexts to be associated with the same PDP address. UT (User Terminal): The user terminal is the BGAN modem device, i.e. the Hughes 9211. SIM Card: Your BGAN Service Provider supplies you with a Universal Mobile Telecommunications System Subscriber SIM (SIM) Card. The SIM card is similar to the SIM Card that is commonly used in a GSM phone.
Application Note – Phone/Fax Line 1 Telephone 2 line splitter Line 2 Hughes 9211 Fax/Modem 1. The Hughes 9211 RJ14 port allows the connection of both a telephone and a fax or modem at the same time (BGAN circuit switched network restrictions mandate that only one is in use at any given time). 2. The Hughes 9211 supports two distinct phone numbers, one for the voice line and the other for the fax or modem line. Incoming phone calls will only ring the line associated with that phone number. 3.
Hughes suggests one of the following splitters for applications requiring both voice and fax/modem. No splitter is needed when accessing the Hughes 9211 RJ11 connector for voice services only. Two line splitter from Calradstore http://www.calradstore.com/70-489.html Omnicron Electronics MTJ-S2 http://www.omnicronelectronics.com/digital/mtj-s2.htm Radio Shack 2-Line 4–conductor Splitter/Adapter http://www.radioshack.com/product/index.jsp?productId=3900035 Glossary 3500988-0001 Revision 1.
