User's Manual

Hughes 9350 BGAN Terminal User Guide 29
Problem Possible Cause Possible Solution
Terminal will not make
outgoing ISDN calls
ISDN power sourcing is turned off
Terminal is not Registered with the
Network.
Enable the ISDN
power sourcing from
the BGAN
LaunchPad or ISDN
web MMI page
(unless the ISDN
device has a
separate power
source).
Check the Properties
page in web MMI to
make sure the unit is
CS attached.
Terminal is connected to
the BGAN network, but
cannot obtain the
requested Quality of
Service
Network temporarily not available
User tried to set up a 256 Kbps streaming
connection.
Retry again. If
problem persists,
contact your service
provider.
The Inmarsat Network
only supports 256K for
Class 10 >45 degree
look angle and 128K
connections for Class
11 UT’s
Terminal does not obtain
a GPS fix
Terminal’s location limits visibility of 4 or
more GPS satellites.
Move the vehicle /
terminal to a location
where there are few
obstructions such as
trees or tall buildings,
so that as much as
possible of the sky is
visible.
ISDN device does not
operate correctly
The ISDN device is trying to draw too
much power from the satellite terminal’s
ISDN interface
The device you are connecting is not an
ISDN device. It might be an Ethernet
device that you are accidentally
connecting to the ISDN port.
Only connect an
ISDN device that
draws less than 70mA
of current at 40V
(equivalent power
2.8W)
Make sure you
connect only ISDN
devices to the ISDN
port
None of the above
solutions resolve the
problem
Terminal may have a hardware or
software fault, and needs to be re-
booted.
Remove power. Wait
30 seconds.
Reconnect the DC
power and turn on
the terminal.