DW6000 Series Installation Guide 1033295-0001 Revision 2 September 19, 2003 11717 Exploration Lane, Germantown, MD 20876 Tel: (301) 428.5500 Fax: (301) 428.
Copyright © 2003 Hughes Network Systems Inc., a wholly owned subsidiary of Hughes Electronics Corporation All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, Inc., a wholly owned subsidiary of Hughes Electronics Corporation. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, Inc., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, Inc.
Declaration of Conformity Standards to which Conformity is declared: FCC Part 15 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Responsible Party’s name: Hughes Network Systems, Inc.
If trouble is experienced with the Two-Way DIRECWAY System equipment, for repair or warranty information, please contact DIRECWAY Technical Support Address: 11717 Exploration Lane, Germantown, MD 20876 Web: http://www.mydirecway.com (To send an e-mail, login to your user account on their Web site and then navigate to the Email page.) If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is resolved.
Example of Antenna Grounding according to the National Electrical Code instructions contained in “Radio and Television Equipment” Ground clamp Electric service equipment Coaxial cable Grounding block Coaxial cable Ground clamps G-26177 C 08/18/03 Grounding conductor Power service grounding electrode Note: The DIRECWAY Receiver must be grounded through the satellite/ local antenna cable before plugging into the power source, and it must remain grounded thereafter.
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Contents Important safety information . . . . . . . . . . . . . . . . . . . . xix About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi Audience profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi Organization and updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print the customer’s System Information page and record information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Create System Control Center icon . . . . . . . . . . . . . . . . . . . .35 Chapter 3 The System Control Center . . . . . . . . . . . . . . . . . . . . . .37 How to access the System Control Center . . . . . . . . . . . . . . . . .38 If the System Control Center is not accessible. . . . . . . . . . . .39 The Home screen . . . . . . . . . . . . . . . . .
Appendix B Installing the indoor equipment using dial-up commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 System pre-installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Installation PC requirements . . . . . . . . . . . . . . . . . . . . . . . . .69 Customer installation requirements . . . . . . . . . . . . . . . . . . . .69 Summary of DW6000 installation process. . . . . . . . . . . . . . . . .
DW6000 status information via the Installer Console . . . . . . .117 Verifying correct DW6000 operation. . . . . . . . . . . . . . . . . . . .117 Displaying traffic statistics . . . . . . . . . . . . . . . . . . . . . . . . . .118 Displaying PEP statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .118 The Final Test Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Other options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figures Chapter 1 1. The DW6000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 2. Remove site with DW6000 installed, single computer . . . . . . . . . . . . . . . . . . . .2 3. Remote site with DW6000 installed, wired (Ethernet) LAN . . . . . . . . . . . . . . . .3 4. Remote site with DW6000 installed, wireless LAN. . . . . . . . . . . . . . . . . . . . . . .3 Chapter 2 5. Items required for installation. . . . . . . . . . . . . . . . . . . . . . .
33. System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 34. System Status screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 35. Final configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 36. Welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 37. Download Java applet. . . . .
68. Failed ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 69. Welcome screen; choose proper registration server . . . . . . . . . . . . . . . . . . . . . .84 70. Websetup - Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 71. Dial up connection may be necessary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 72. Registration Connection - Authentication . . . . . . . . . .
106. DW6000 reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116 107. Display Main Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 108. Display Traffic Statistics screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 109. Display PEP Statistics screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 110. Final Test Menu . . . . . . . . . . . . .
Tables Chapter 1 1. DW6000 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Chapter 3 2. Receive code (RxCode) messages and corrective actions . . . . . . . . . . . . . . . . .44 3. Transmit (TxCode) messages and corrective actions . . . . . . . . . . . . . . . . . . . . .
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Important safety information For your safety and protection, read this entire manual before you attempt to install the DW6000. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. Types of warnings used in this manual This section introduces the various types of warnings used in this manual to alert you to possible safety hazards.
CAUTION Indicates a potentially hazardous situation, which, if not avoided, may result in minor or moderate injury. CAUTION Indicates a situation or practice that might result in property damage. Note: xx • Important safety information 1033295-0001 Revision 2 A note provides additional information.
About this document Scope and audience This manual describes installing and servicing the DIRECWAY® DW6000 terminal. It addresses installers, network system engineers, and network operators who install, commission, operate, and maintain the system. Audience profile The DW6000 is installed by professional telecommunications installers. This product cannot be installed by the end user. There are four primary audiences: • HNS Installers – at this time, only HNS installers will install this product.
Appendix C – Installing the DW6000 using Installer Console provides instruction on how to use the Installer Console for commissioning enterprise customers when specifically directed to do so on the installation specification. Appendix D – Configuring the installer laptop for IP addressing provides information on configuring the laptop in various Microsoft operating systems.
Related publications The installation of this product may also require the use of one of the following antenna or outdoor unit manuals: • DIRECWAY Satellite Dish Installation Guide DW4000-Ku Two-Way Ku-band Antenna Model AN4-074 (HNS 1033833-0001) • DIRECWAY Satellite Dish Installation Guide DW4000 Ku Antenna for Enterprise Mounts Model AN6-074 (HNS 1032914-0001) • DIRECWAY Outdoor Unit Installation Guide DW4000-098 DW4000-120 (HNS 1032025-0001) • .89/.
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Chapter 1 Introduction This chapter addresses the following topics: • DW6000 purpose and components on page 1 • Specifications and identification of equipment on page 4 DW6000 purpose and components The DW6000 is designed to provide Internet or corporate intranet connectivity via satellite through a single DIRECWAY® terminal. The receive and transmit capability is housed in a single chassis as shown in Figure 1. Note: The instructions in this manual apply to the enterprise-class DW6002 also.
The DW6000, in combination with an antenna and an Ethernet hub or wireless base station, provides satellite connectivity for multiple local area network (LAN) hosts. All the necessary software resides on the DW6000, which serves as the router. Because the software is on the DW6000, there is no need for a computer to run any client software. The end user or customer must supply and configure all hardware and software necessary to install and operate a wired (Ethernet) or wireless LAN.
POS terminal or other device Satellite Ethernet hub Unix Inroute Mac DIRECWAY Network Operations Center (NOC) Outroute PC Linux Antenna G-25787 F 08/05/03 Internet Dw6000 Figure 3: Remote site with DW6000 installed, wired (Ethernet) LAN POS terminal or other device Wireless base station Satellite Unix Inroute Mac PC Outroute DIRECWAY Network Operations Center (NOC) Linux Antenna DW6000 Internet G-26179 F 08/20/03 Figure 4: Remote site with DW6000 installed, wireless LAN Chapter 1 • Intro
Specifications and identification of equipment The part number label is located on the rear of the unit. Table 1 lists the specifications of the DW6000. Table 2 shows the cable requirements for the unit. The cable requirements are the same regardless of the type of antenna used and are determined by the distance from the DW6000 to the satellite antenna. Table 1: DW6000 Specifications Product Element Specification Weight 2.4 lb (1.089 kg) Width 1.7 in (4.32 cm) 4.5 in (11.
These cable specifications are the minimum required. If the cable installation does not meet the minimum requirements, future applications may require that the entire cable installation be replaced with the minimum required cable. Grounding and cable choice The choice of grounding scheme may affect the choice of cable. Note that meeting the National Electrical Code grounding requirements is easier if you use RG-6 with solid copper center conductor and quad shield.
Required cable specifications RG-11 Cable length from satellite dish to computer Type of cable to be used Receive Transmit Up to 270 ft. RG-11 with copper clad steel conductor (CommScope 5916) RG-11 with copper clad steel conductor (CommScope 5916) Required cable specifications Heliax Cable length from satellite dish to computer Type of cable to be used Receive Transmit Up to 1370 ft.
Chapter 2 Installing the indoor equipment System pre-installation Check to be sure both you and the customer have fulfilled all system and site requirements before beginning installation. Installation PC requirements The installer laptop PC must fulfill the following requirements. • Ethernet enabled network interface card (NIC) and Ethernet cable • Windows 98 SE, Windows Me, Windows 2000, or Windows XP with DHCP configured to automatically obtain IP addresses.
• A functioning 10/100 Ethernet interface installed on at least one computer. This is needed to ensure the customer can surf before you leave. • A 6-foot Cat-5 Ethernet cable is supplied to connect the DW6000 and the customer’s computer. If a longer cable is needed the customer must supply it. Either crossover or straight-through Cat-5 Ethernet cable can be used. • A power strip or surge protector. If one of these is not present, proceed with the installation using the wall outlet or other power source.
4. Assemble indoor equipment. Assemble DW6000 and connect to laptop. Power up DW6000 and laptop and verify connectivity. 5. Compute pointing coordinates using the SBC interface installation software. 6. Assemble the antenna. Pre-set elevation and polarization values. 7. Mount the satellite antenna. 8. Run cables and ground the system. Clearly label the receive and transmit coaxial cables at the antenna, ground block, and indoor unit connectors. 9. Receive point the antenna using the SBC interface. 10.
Antenna installation The DW6000 can be used with the HNS DW4000 74cm Two-Way antenna. The DW6000 can also be used with .98, 1.2, and 1.8m antennas. Refer to the manufacturer’s antenna installation manual for instructions on how to install the antenna. See the About section for a list of antenna installation manuals. Follow all safety procedures.
Installing the DW6000 using SBC You need all the items shown in Figure 5. Everything but the Ethernet cable is in the DW6000 installation kit or inside the antenna box. You will also need the installation specification or work order. This is provided to you.
The power supply The DW6000 uses a power supply with the part number P/N: 1031105-0001. The part number is on a sticker on the power supply. Verify that you are using the correct power supply. Do not use anything but the power supply supplied with the DW6000 system (1031105-0001). Be sure the power supply is labeled ADP 64AB B in the upper right hand corner of the label, above the bar codes. See Figure 6. CAUTION • This unit’s performance may suffer if the wrong power supply is used.
SBC installation method First assemble and install the satellite antenna. This includes attaching the coaxial cables to the DW6000 Satellite In and Satellite Out connectors. Remember to label the receive and transmit cables. Because the entire commissioning process will be done over the satellite, the receive and transmit cables must be connected from the satellite antenna to the DW6000. Then follow the steps below and refer to the illustrations on page 14 through page 16 to install the DW6000. .
Assemble DW6000 and attach to computer S 1. Take the pedestal base in one hand and the DW6000 in the other. Orient them as shown in Figure 7. The Power LED will be at the bottom. 2. The pedestal base has two curved ridges, one on each side of its opening. See Figure 8. The DW6000 has six guides that slide along these ridges. See Figure 9. Locate the ridges and the two guides at the front of the pedestal base. 3. Align the guides with the ridges. 4.
Curved ridges Figure 8: DW6000 guides Two front guides Figure 9: Two front guides Clip Figure 10: Pedestal base clip Chapter 2 • Installing the indoor equipment 1033295-0001 Revision 2 15
Ethernet 5. Connect the component interconnection cables. See Figure 11 for final cabling. An Ethernet cable connects the DW6000 and the installer PC. A power supply adapter cable attaches to the DC IN port. Two coaxial cables lead to the satellite antenna. Ethernet cable AC power cord Power supply DC power cord Receive cable (Satellite In) Transmit cable (Satellite Out) Figure 11: Final configuration 6. Connect the power supply AC cord to the power strip or surge protector.
Note: In countries outside North America, the DW6000 may be plugged, with a physical adapter, directly into a 220 V outlet. Different countries may have different standards and requirements. Note: Whenever the LEDs do not function properly as described above, check to be sure you have the correct power supply, PN 1031105-0001. Obtain IP address and test Ethernet connection 1. Restart the PC so it obtains an IP address from the DW6000. Or use the command ipconfig /renew from a DOS command line prompt. 2.
Figure 13: Successful ping Figure 14: Failed ping The commissioning procedure You must confirm remote location and transponder information before pointing the antenna. You will point the antenna, achieve maximum signal quality factor (SQF), and then cross pol the antenna. Refer to the antenna installation guide for any instructions on peaking signals. 1. Open a browser on the installer laptop. 2. Type http://198.162.0.1/fs/advanced/ advanced.html in the address bar and press Enter.
Figure 15: Initial registration screen Figure 16: Antenna Location Figure 17: Verify antenna location Chapter 2 • Installing the indoor equipment 1033295-0001 Revision 2 19
7. Select a satellite/transponder combination that corresponds with the work order or the current transponder assignment from the drop down list and select Next. A Verification screen appears. See Figure 19. If you are using OPI to point the antenna you must check the Enable OPI Display box at the bottom of the screen. If you wish, you can enter the location manually. Enter location manually in Figure 18 must be checked. When you select Next the Transponder - Manual Entry screen appears. See Figure 20.
Figure 20: Manual entry of parameters Chapter 2 • Installing the indoor equipment 1033295-0001 Revision 2 21
8. Verify the information and select Next. The Receive Antenna Pointing screen appears. See Figure 21. Click on Display Signal Strength to see the signal quality factor (SQF). When the signal is locked, a checkmark appears in the Perform ACP checkbox. Peak the receive pointing as instructed in the antenna installation manual. Click Close. See Figure 22. Remember that the signal may be locked but not necessarily peaked. That is why you must carry out the instruction to peak the signal.
Figure 22: Receive pointing results 10. Click on Manual. A window appears showing the status of the test, the isolation value, and the pass/fail result. Adjust the antenna to achieve maximum transmit isolation. When the unit consistently passes the manual cross-pol test as shown in Figure 24, bolt down the antenna. 11. Click the Automatic cross pol button. If the unit passes the automatic cross pol click Next. If it does not, repeak the transmit isolation in manual mode.
Figure 24: Auto Cross Pol 24 Chapter 2 • Installing the indoor equipment 1033295-0001 Revision 2
12. Select a registration server from the drop-down list. If you are unsure which server to use, refer to the installation specification or work order. Click Next. The Registration In Progress screen appears. See Figure 26.
13. Click Next. A screen appears reminding you you will be redirected to a secure connection. See Figure 27. Click OK. 14. A number of screens appear. The number of screens that appear depends on the type of commissioning. The screens may include a subscriber agreement screen, a serial account number (SAN) screen (see Figure 28), and User Information screen. The customer fills out the SAN and PIN and clicks through the subscriber agreement. 15. When registration is complete, click Next.
Figure 29: E-mail account registration Figure 30: Registration information; record this information on Quick Start Guide Chapter 2 • Installing the indoor equipment 1033295-0001 Revision 2 27
Figure 31: Registration complete - restart Figure 32: Close for terminal reset 28 Chapter 2 • Installing the indoor equipment 1033295-0001 Revision 2
Final installation check requirements Confirm all files up-to-date • Confirm that Software Download Status in the User Interface System Status screen shows "All files are up-to-date." • Connect the customer computer to the DW6000 and confirm the customer can surf to at least the myDIRECWAY.com site or another Internet site after the Software Download Status shows "All files are up-to-date." • Help the customer download the DW6000 User Guide from myDIRECWAY.com. The customer must register with myDIRECWAY.
Figure 34: System Status screen Connect to customer Connect the customer’s computer and the DW6000 with Ethernet computer, and surf to cable. See Figure 35. Make sure the customer can surf to the myDIRECWAY.com, myDIRECWAY.com Web site. If the customer cannot surf, see the instructions below.
If the customer cannot surf Configure the installer laptop so its network properties match those of the customer’s PC. Refer to Appendix D for detailed instructions for setting network properties. Then: Ethernet 1. Connect the installer laptop and DW6000 with Ethernet cable. 2. Start a Web browser on the installer laptop. 3. Enter the DW6000 IP address or 192.168.0.1 or www.direcwaysupport.com in the browser URL location bar and press Enter. If the DW6000 is functioning, the System Control Center appears.
Download DW6000 User Help the customer download the DW6000 User Guide (HNS Guide 1033294-0001). The customer must first follow the steps below to register with myDIRECWAY.com before he or she can navigate to the User Guide and download it. 1. Browse to www.mydirecway.com. The Welcome screen appears. See Figure 36. 2. Click the Please Join button. The screen in Figure 37 appears. 3. Accept the Java applet download. The Registration screen appears. See Figure 38. 4. Fill out the Registration form.
Figure 38: Registration form Figure 39: Submit Figure 40: myDIRECWAY.
Print the customer’s System Information page and record information 1. Have the customer access the System Control Center by typing www.direcwaysupport.com in a Web browser location bar and pressing ENTER. The System Control Center in Figure 33 appears. 2. Click on System Info. The System Information screen appears. See Figure 41. 3. Have the customer print the screen.
Create System Control Center icon 1. Enter www.direcwaysupport.com in the browser URL location bar to open the System Control Center. See Figure 42. 2. Left click on the browser icon in the upper left-hand corner of the Control Center and drag it to the desktop. 3. When you let go of the mouse button a DW6000 System Control Center icon appears. You may need to rename the icon.
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Chapter 3 The System Control Center The DW6000 has an internal Web server that supports the System Control Center. The System Control Center provides information about system status, system configuration, and online documentation. Access it if the DW6000 doesn’t seem to be functioning properly, to find system information for configuring networks, or to check system performance. Note: Each DW6000’s software is updated periodically via satellite link.
How to access the System Control Center The System Control Center is accessed through any browser, such as Internet Explorer or Netscape. Follow the steps below to set up an entry for the System Control Center in a browser. The steps are written for Internet Explorer or Netscape, but you can use a similar procedure for any browser. 1. Go to Start→Programs→Internet Explorer (or Netscape). The browser interface appears. 2. Place the cursor in the Internet Explorer Address bar or the Netscape Location Bar. 3.
If the System Control Center If the www.direcwaysupport.com address is not accessible, use is not accessible 192.168.0.1 in the URL location bar. If the IP address also does not work, check that your computer is configured to obtain IP addresses automatically. If not, follow the instructions in Appendix D – Configuring the installer laptop for IP addressing to configure your computer to obtain an IP address automatically. Restart the computer and try accessing the System Control Center again.
The Home screen The Home screen has system indicators across the top. There are links in by main body of the page. System indicators The system indicators consist of the following. See Figure 46. Clicking on the indicator displays the corresponding screen. Note: The System Status indicator may be colored RED or GREEN while other indicators are always blue. • System status reports on signal strength and transmit, receive, software download, commission, and TCP acceleration status.
Figure 46: PROBLEM is reported Chapter 3 • The System Control Center 1033295-0001 Revision 2 41
System Status The System Status screen displays the fields described below. • Signal strength - receive signal strength. A value of 30 or less indicates an appropriate signal is not being received. • Transmit status - indicates whether the transmit data path is operational. Clicking on the status message displays corresponding help information. • Receive status - indicates if the receive data path is operational. Clicking on the status message displays corresponding help operation.
Reception Info The Reception Info screen displays the fields described below. Table 2 describes the RxCodes in detail. • Receive status - reports the status of the receive data path. Clicking on the blue status message displays corresponding help information. • Frames received- reports the number of data messages received by the DW6000 over the satellite link. • Frames with Errors- reports the percentage of received frames that were found to be corrupted.
Table 2: Receive code (RxCode) messages and corrective actions Numeric RxCode Message Displayed Comments 1 The receiver is in pointing mode This condition indicates that the installer is performing antenna pointing. In this mode, the transmitter is disabled for safety reasons since the installer is working near the dish. If this occurs during normal operation, try power-cycling the DW6000 by unplugging the power cord from the wall outlet and then plugging it back in.
Ethernet Ethernet cable AC power cord Power supply DC power cord Receive cable (Satellite In) Transmit cable (Satellite Out) Figure 49: DW6000 connections CAUTION Never unplug the power cord from the DW6000 while it is powered on. Always disconnect the power cord from the power supply, wall outlet, or surge protector.
Transmission Info The Transmission Info screen displays the fields described below. • Transmit status - reports the status of the transmit data path. Clicking on the blue status message displays corresponding help information. • Number of successful transmissions- reports the number of frames transmitted to the satellite. • Number of failed transmissions- reports the number of frames that could not be sent. A continuously increasing value indicates a problem with transmitting.
Table 3: Transmit (TxCode) messages and corrective actions Numeric TxCode Message Displayed Comments 1 The transmitter has been disabled by the Network Operations Center This condition occurs when the transmitter is not enabled. A transmitter may be disabled for short periods of time by the NOC for service or troubleshooting. It may also be disabled if the user discontinues the satellite service. If this condition persists, it can only be corrected by requesting that the unit be enabled.
Table 3: Transmit (TxCode) messages and corrective actions 12 The transmitter is not receiving network control messages from the Network Operations Center This condition indicates a NOC equipment outage. This should be a transient condition and the system should recover automatically. 13 The transmitter is unable to range because it cannot communicate with the Network Operations Center Ranging is the process that adjusts the satellite transmitter timing and power.
Table 3: Transmit (TxCode) messages and corrective actions 18 The transmitter is requesting a transmit pointing test This condition can occur during installation when the Antenna Pointing program requests that the transmitter perform a transmit pointing test. This condition persists until the NOC responds that the transmitter is either actively performing the pointing test or is queued to perform the test when test resources become available in the NOC. This is a normal condition for initial installation.
System Info The System Information screen displays a number of fields. While all the information may be useful at some time, the most important is discussed below. Note: Print the System Information screen and tell the customer to save it. It will be needed should they need to call their service provider and not be able to access the System Control Center. • DW6000 Info section – Serial number - needed to identify customer’s unit when troubleshooting. – Software creation date - software build date.
Figure 51: System Information; print and save this screen Chapter 3 • The System Control Center 1033295-0001 Revision 2 51
The Connectivity Test Link The unit may lose connectivity to a particular server due to the Internet being heavily loaded or due to the server being down. If possible, check connectivity to some other server on the Internet to ensure it is not a server specific problem. Follow the procedure below for troubleshooting. Network Operations Center Use the Connectivity Test link to check connectivity to the (NOC) Connectivity DIRECWAY NOC.
Figure 52: Connectivity Test Internet Connectivity Try pinging the DIRECWAY Web server (www.direcway.com). Use the same set of instructions that are in If the System Control Center is not accessible on page 39, except type www.direcway.com. Note: The DIRECWAY Internet server may not be accessible or may not respond. In such a case, you should try to ping another Web server. If pinging a different Web server succeeds, the problem is probably in the particular server that you were trying to access.
The Help Menu The Help Menu contains information about receive and transmit status messages, installation, troubleshooting, and other topics. Review it to become familiar with the System Control Center and with the DW6000. Access it by clicking on Help. Note: Print the answer to the entry in the System Control Center Troubleshooting page, “I am unable to access the DW6000 Web interface. Ping doesn’t work also.” The information on this page will help you if you cannot access the System Control Center.
Figure 54: Advanced pages Chapter 3 • The System Control Center 1033295-0001 Revision 2 55
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Chapter 4 DW6000 LEDs and troubleshooting The DW6000 LEDs can provide information about operating status. Some information is also provided for troubleshooting units that aren’t functioning at all, or don’t seem to be functioning as well as they might. • If you cannot surf the Internet but can access the Control Center, refer to the troubleshooting procedures in Cannot surf but can access Control Center on page 58.
Cannot surf but can access Control Center If you cannot surf the Internet but can access the Control Center, follow the troubleshooting procedures below. Remember that any problem may be caused by more than one thing. If you implement a troubleshooting procedure but still cannot surf, proceed to the next step. Also, try the troubleshooting procedures more than once before contacting installer support. Remember: if you cannot access the Control Center by clicking on the shortcut or typing www.
Check receive signal The DW6000 will not function if satellite signals are not received properly. 1. At the Control Center, click on the Reception Info indicator. The Reception Info screen appears. See Figure 56. 2. In the Receive Status row, check the Rx Code. If the Rx Code is The receiver is operational (RxCode 5) the DW6000 is receiving signals properly. Proceed to the next troubleshooting step. If any other Rx Code appears, the DW6000 is not receiving signals properly. Click on the Rx Code.
If the Tx Code is Transmitter available for Normal Operation (TxCode 8) the DW6000 is transmitting signals properly. Proceed to the next troubleshooting step. If any other Tx Code appears, the DW6000 is not transmitting signals properly. Click on the Tx Code. Follow the troubleshooting procedure that appears. Figure 57: Transmission info Check that TCP acceleration TCP Acceleration is a proprietary protocol provided by is operational DIRECWAY.
Figure 58: System Status, TCP Acceleration Status Chapter 4 • DW6000 LEDs and troubleshooting 1033295-0001 Revision 2 61
Check Network Operations Use the Connectivity Test link to check connectivity to the Center (NOC) connectivity DIRECWAY Network Operations Center (NOC). Note: You may want to open a second browser window to be able to access the help page while conducting the Connectivity Test. 1. Click on Connectivity Test on the left hand side of the System Control Center. A screen with a Start Test button appears. See Figure 59. 2. Click Start Test. A message will appear, informing you if the test was successful. 3.
If the tests still fail, power cycle the DW6000 by unplugging the power cord from the power strip or surge protector, waiting 10 seconds, and plugging it back in. If you still can’t surf the Internet, call your service provider.
Internet Connectivity Sometimes the Internet or Internet site is experiencing problems. Try pinging the DIRECWAY Web server (www.direcway.com) instead of the Web server or site you could not connect to. Note: The DIRECWAY Internet server may not be accessible or may not respond. In such a case, you should try to ping another Web server. If pinging the DIRECWAY Web server succeeds, the problem is probably in the particular Web server that you were trying to access. Try accessing it later.
Check for virus and firewall If you have checked gone through all the steps in this section and issues still cannot surf the Internet, check your computer for viruses. A virus can prevent you from operating normally. If you find a virus, delete or disable it and try surfing again. If you are using a firewall, check that none of your settings are blocking access to the Internet or the DIRECWAY servers. If you do not know how to do this, disable the firewall.
Cannot access the Control Center If you cannot access the Control Center, you can still get information from the DW6000 LEDs that can enable you to restore connectivity. Follow the troubleshooting procedures below. Remember that any problem may be caused by more than one thing. If you implement a troubleshooting procedure but still cannot access the Control Center, proceed to the next step. Also, try the troubleshooting procedures more than once before contacting installer support.
LAN LED LA N Solid blue = LAN is connected and usable Flashing blue = there is transmit or receive activity on the LAN Transmit LED VE EI EC EM R ST System LED PO W ER Solid blue = system operational Off = condition preventing full operation SY Receive LED Solid blue = OK Flashing blue = receiving frames Off = condition preventing acquisition of outroute (preventing receiving) TR A N SM IT Solid blue = OK Flashing blue = transmitting frames Off = condition preventing transmission G-26204
Ethernet Ethernet cable AC power cord Surge protector Power supply DC power cord Receive cable (Satellite In) Transmit cable (Satellite Out) Figure 63: DW6000 power and cable connections All LEDs off If all the LEDs are off, check that all the power connections are secure. If they are, unplug the AC power cord from the surge protector or other power source. If the LEDs do not come on, contact installer support. Check the Power LED Check the Power LED.
Check the LAN LED Check the LAN LED. If it is lit, proceed to the next troubleshooting step. If it is not lit, perform the following steps. 1. Check that the Ethernet cable is connected to the DW6000 LAN port and to the computer’s Ethernet port. 2. If the LAN LED is still not lit, power cycle the DW6000 by unplugging the power cord from the power strip or surge protector, waiting 10 seconds, and plugging it back in. 3.
LAN LED is lit If the LAN LED is lit, disconnect the Ethernet cable. The LAN LED will either stay lit or go dark. Follow the appropriate instructions below. If LAN LED stays lit If the LAN LED stays lit, power cycle both the DW6000 and the computer by unplugging the power cords from the power strip or surge protector, waiting 10 seconds, and plugging them back in. Do not reconnect the Ethernet cable. If the LAN LED is lit after the DW6000 powers back on, call installer support. If LAN LED goes dark 70 1.
b. In the Dial-up settings section, make sure Never dial a connection is selected. c. Click on LAN Settings. The LAN Settings window appears. d. Make sure all checkboxes are unchecked. e. Click on OK to close all windows. You should now be able to access the Control Center. If you cannot, contact installer support. Device other than computer connected to DW6000 If a device other than a computer is connected to the DW6000, the Control Center is probably never accessible.
Problem: Power LED not on If the Power LED is not lit, take the following steps. Note that if the Power LED is not on, probably no other LEDs will be on or come on. • Check to make sure the power cable is securely attached. See Figure 63. • If securing the power cable does not solve the problem, check all cable connections. Tighten any that seem loose.
Glossary D Dotted decimal notation - An IP address consists of 32 bits. Rather than working with 32 bits at a time, it is a common practice to segment the 32 bits of an IP address into four 8-bit fields called octets. Each octet is converted to a decimal number (the Base 10 numbering system) in the range 0-255 and separated by a period (a dot).
L R Local area network (LAN) - a group of computers and associated devices that share a common communications line and typically share the resources of a single processor or server. Router - a device or, in some cases, software in a computer, that determines the next network point to which a packet should be forwarded toward its destination. S N Network Operations Center - A place from which a network is supervised, monitored, and maintained. Also referred to as the Network Management Center (NMC).
Abbreviations and Acronyms Abbreviation or Acronym Term DHCP Dynamic Host Configuration Protocol DVADB DIRECWAY Virtual Private Network Automatic Dial Backup IANA Internet Assigned Numbers Authority IP Internet Protocol ISP Internet Service Provider LAN Local Area Network NAT Network Address Translation NMC Network Management Center NOC Network Operations Center OPI outdoor pointing interface PEP Performance Enhancing Proxy RX receive SBC satellite-based commissioning SDL softwa
66 • Abbreviations and Acronyms 1033295-0001 Revision 2
Appendix A Lat/Long Decimals to Minutes Table Use the following procedure to determine your latitude and longitude decimal to minutes conversion when entering those items manually during commissioning. 1. Enter the whole number part of the site's longitude into the VSAT Longitude in degrees field in the Configure Boot Parameters screen. 2.
Right of Decimal .01 .02 .03 .04 .05 .06 .07 .08 .09 .10 .11 .12 .13 .14 .15 .16 .17 .18 .19 .20 .21 .22 .23 .24 .25 .26 .27 .28 .29 .30 .31 .32 .33 .34 .35 68 Minutes 1 1 2 2 3 4 4 5 5 6 7 7 8 8 9 10 10 11 11 12 13 13 14 14 15 16 16 17 17 18 19 19 20 20 21 Right of Decimal .36 .37 .38 .39 .40 .41 .42 .43 .44 .45 .46 .47 .48 .49 .50 .51 .52 .53 .54 .55 .56 .57 .58 .59 .60 .61 .62 .63 .64 .65 .66 .67 .68 .69 .
Appendix B Installing the indoor equipment using dial-up commissioning System pre-installation Check to be sure both you and the customer have fulfilled all system and site requirements before beginning installation. Installation PC requirements The installer laptop PC must fulfill the following requirements. You will receive network parameters during installation.
• A functioning 10/100 Ethernet interface installed on at least one computer. This is not necessary to commission the DW6000, but you must ensure the customer can surf before you leave. • A 6-foot Cat-5 Ethernet cable is supplied to connect the DW6000 and the customer’s computer. If a longer cable is needed the customer must supply it. Either crossover or straight-through Cat-5 Ethernet cable can be used. • A power strip or surge protector.
10. Auto cross pol the antenna. When the antenna is locked in place and continues to pass isolation, finish weather sealing the coaxial cable connections. 11. Register the DW6000 using Websetup. User should be present to supply SAN and password and click to agree to subscriber agreement. 12. After verifying DW6000 has finished downloading, connect the customer’s PC to it. Customer should use power strip or surge protector.
Antenna installation The DW6000 can be used with the HNS DW4000 74cm Two-Way antenna. The DW6000 can also be used with 98cm, 1.2m, and 1.8m antennas. Refer to the manufacturer’s antenna installation manual for instructions on how to install the antenna. See the About section for a list of antenna installation manuals. Follow all safety procedures.
Installing DIRECWAY installation software on installer laptop The installation software is on a CD. The software will enable you to register DW6000 customers. You need a DW3000 or DW4000 receive modem (IRU) to install the software on your installer laptop PC. Do not confuse the installation software with the software that is downloaded to the DW6000 via satellite during registration. The DW6000 installation software enables you to register customers and configure the DW6000 for operation.
Installing the software Do not connect USB cable to the DW4000 until prompted. You may use the cable that came with the unit, or a different cable if you need a longer one. 1. Load the installer software CD into your laptop computer. The installation wizard should appear. If it does not, select Start→Run, browse to the CD drive, select it, and select setup.exe. Figure 57: Installation screen 2. Select Install Software. A Setup screen appears. 3. Select Next. An Agreement screen appears. 4. Select Yes.
Figure 58: Device Installation Status Figure 59: Websetup Welcome screen Appendix B • Installing the indoor equipment using dial-up commissioning 1033295-0001 Revision 2 75
Installing the DW6000 using a modem You need all the items shown in Figure 60. Everything but the Ethernet cable is in the DW6000 installation kit or inside the antenna box. If Web commissioning is not available, you must Hyperterminal to access the installer console and use it to configure the unit. See Appendix C – Installing the DW6000 using Installer Console, on page 95. You will also need the installation specification or work order. This is provided to you by HNS.
s PC uirement Req ter Disk Tes Quickt Star e Guid llation Insta cification Spe or r Orde Work AC cord Ethernet cable DC cord Power supply ER W PO DW 6000 Pedestal base 0116003 Figure 60: Items required for installation Appendix B • Installing the indoor equipment using dial-up commissioning 1033295-0001 Revision 2 77
The power supply The DW6000 uses a power supply with the part number P/N: 1031105-0001. The part number is on a sticker on the power supply. Verify that you are using the correct power supply. Do not use anything but the power supply supplied with the DW6000 system (1031105-0001). Be sure the power supply is labeled ADP 64AB B in the upper right hand corner of the label, above the bar codes. See Figure 61. CAUTION • This unit’s performance may suffer if the wrong power supply is used.
Modem installation method Follow the steps below and refer to the illustrations on page 80 through page 82 to install the DW6000. Before beginning the installation, be sure that you have installed the installation software correctly. See Installing the software on page 74. In addition, confirm that TCP/IP is enabled to obtain IP addresses automatically on your installer laptop PC. See Appendix D – on page 121.
1. Take the pedestal base in one hand the DW6000 in the other. Orient them as shown in Figure 62. The Power LED will be at the bottom. 2. The pedestal base has two curved ridges, one on each side of its opening. See Figure 63. The DW6000 has six guides that slide along these ridges. See Figure 64. Locate the ridges and the two guides at the front of the pedestal base. 3. Align the guides with the ridges. 4. Gently slide the guides along the ridges until the DW6000 clicks into place.
Curved ridges Figure 63: DW6000 guides Two front guides Figure 64: Two front guides Clip Figure 65: Pedestal base clip Appendix B • Installing the indoor equipment using dial-up commissioning 1033295-0001 Revision 2 81
Ethernet 5. Connect the component interconnection cables. See Figure 66 for final cabling. An Ethernet cable connects the DW6000 and the installer PC. A power supply adapter cable attaches to the DC IN port. Two coaxial cables lead to the satellite antenna; label the transmit and receive cables but do not connect the coaxial cables at this time.
2. LAN LED comes on within 30 seconds to indicate LAN connectivity is detected. 3. Power LED starts blinking to indicate that the unit is not commissioned and therefore is running fallback.bin and not main.bin. Note: In countries outside North America, the DW6000 may be plugged, with a physical adapter, directly into a 220 V outlet. Different countries may have different standards and requirements.
Running the DW6000 installation software, commissioning, and registering the customer The DW6000 installer’s computer software is basically DIRECWAY 4.0 software with some functions, such as interacting with a browser, removed. It is used to run Websetup and commission the customer. There are four registration servers, one each for consumer, small office/home office, enterprise, and GM Teleworker.
3. Websetup will first detect the DW6000 and the modem. See Figure 70. 4. Websetup will check for an existing connection to WebACS. Websetup may bring up a dial-up connection if necessary. See Figure 71.
Figure 72: Registration Connection - Authentication 5. Websetup authenticates the DW6000 serial number and enables it. See Figure 72. 6. Websetup presents a series of forms to the user to complete registration. See Figure 73 through Figure 74. The appearance of the forms may vary, and the forms’ content may change from time to time. For example, a SOHO customer Service Offerings screen shown in Figure 70 will be different from a consumer screen.
Figure 74: Registration Note: The registration information in Figure 74 is very important. Make certain this information is recorded on the customer’s Quick Start Guide. That way the customer will have important information available should their DW6000 not function and they need to call technical support.
7. After the customer enters registration information, write the information in Figure 74 on the cover of their User Guide. 8. Select Continue in the Registration screen in Figure 74. The Antenna Pointing - Antenna Location screen appears. See Figure 75. Figure 75: Enter ZIP code 9. Verify that the ZIP code shown matches the ZIP code for the installation site. If not, correct it. Place a check in the "Enable Self-Hosted Pointing" checkbox and select Next. The Antenna Pointing - Receive screen appears.
Figure 76: Antenna Pointing - Receive Figure 77: Finish Appendix B • Installing the indoor equipment using dial-up commissioning 1033295-0001 Revision 2 89
Post-commissioning In post-commissioning, you peak the satellite signal, attach the DW6000 to the customer computer that has a functioning Ethernet interface, and confirm the customer can surf the Internet. Note: The satellite signal must be peaked for the maximum signal strength. Peak the satellite signal 1. Unplug the DW6000 power cord from the wall outlet or surge protector. 2. Remove the phone line from the installer laptop PC. 3. Assemble and install the satellite antenna.
Figure 79: Antenna Pointing - Satellite Parameters 7. Use the Elevation, Azimuth and Polarization values to adjust the antenna to achieve maximum receive signal strength. 8. Select the ACP (auto cross-pol) checkbox. If it is not available, wait five minutes; the system will update. 9. Select Next to go to the Antenna Pointing - Transmitter screen. See Figure 80.
10. Select the Manual fine pointing mode radio button. 11. Select Start Test. Adjust the antenna to achieve maximum transmit isolation. 12. When the unit consistently passes the manual transmit test, bolt the antenna securely before going to Step 13. 13. After the antenna is bolted, select Stop Test. See Figure 81. 14. Then select the Automatic radio button and select Start Test to start the automatic ACP test. See Figure 82. 15. Make sure the test passes. 16. Select Exit after passing the test.
Figure 83: ACP passes; select Exit Connect to customer computer and confirm surfing 1. Unplug the DW6000 from the wall outlet or other power source. 2. Wait 10 seconds and then plug the power cord into the wall outlet or surge protector. 3. Make sure that the LEDs function properly. Make sure the transmit and receive cables are clearly labeled at the connectors. 4. The DW6000 is now commissioned. Connect the customer’s computer and the DW6000 with Ethernet cable. See Figure 84.
If the customer cannot surf If the customer cannot surf, configure your installer laptop so its network properties match the customer’s. Refer to Appendix D for exact instructions for setting your network properties. Then: Ethernet 1. Start a Web browser on the installer laptop. 2. Enter the DW6000 IP address in the browser URL location bar and press Enter. If the DW6000 is functioning, the User Interface appears. 3. Enter an URL for a known Web site, such as abc.com or cnn.com.
Appendix C Installing the DW6000 using Installer Console The installation specification may direct you to install the DW6000 using the Installer Console. You would access the console via Hyperterminal configured to use a TCP/IP connection. Follow the instructions in Installing DIRECWAY installation software on installer laptop on page 73. Items needed for installation You need all the items shown in Figure 85. Everything except the Ethernet cable is provided. You must provide an Ethernet cable.
Installation PC requirements The installer laptop PC must fulfill the following requirements. You will receive network parameters during installation. • Ethernet enabled network interface card (NIC) • Windows 98 SE, Windows Me, Windows 2000, or Windows XP with TCP/IP configured to automatically obtain IP addresses. Appendix D – Configuring the installer laptop for IP addressing, on page 121.
The power supply DW6000 users must use a power supply with the part number P/N: 1031105-0001. The part number is on a sticker on the power supply. Verify that you are using the correct power supply. Do not use anything but the power supply supplied with the DW6000 system (1031105-0001). Be sure the power supply is labeled ADP 64AB B in the upper right hand corner of the label, above the bar codes. See Figure 86. CAUTION • This unit’s performance may suffer if the wrong power supply is used.
Installer console installation Follow the steps below and refer to the illustrations on page 99 method through page 101 to install the DW6000. In addition, confirm that TCP/IP is enabled to accept IP addresses automatically on your installer laptop PC. See Appendix D – on page 121. CAUTION Do not connect the power supply to the DW6000, or connect the power supply to a power source, before instructed to do so. CAUTION • Do not block any ventilation openings.
1. Take the pedestal base in one hand the DW6000 in the other. Orient them as shown in Figure 87. The Power LED will be at the bottom. 2. The pedestal base has two curved ridges, one on each side of its opening. See Figure 88. The DW6000 has six guides that slide along these ridges. See Figure 89. Locate the ridges and the two guides at the front of the pedestal base. 3. Align the guides with the ridges. 4. Gently slide the guides along the ridges until the DW6000 clicks into place.
Curved ridges Figure 88: DW6000 guides Two front guides Figure 89: Two front guides Clip Figure 90: Pedestal base clip 100 Appendix C • Installing the DW6000 using Installer Console 1033295-0001 Revision 2
Ethern 5. Connect the component interconnection cables. See Figure 91 for final cabling. An Ethernet cable connects the DW6000 and the installer PC. A power supply adapter cable attaches to the DC IN port. Two coaxial cables lead to the satellite antenna; do not connect the coaxial cables at this time. Ethernet cable AC power cord Power supply DC power cord Receive cable (Satellite In) Transmit cable (Satellite Out) Figure 91: Attach interconnection cables 6.
2. LAN LED comes on within 30 seconds to indicate LAN connectivity is detected. 3. Power LED starts blinking to indicate that the unit is not commissioned and therefore is running fallback.bin and not main.bin. Note: In countries outside North America, the DW6000 may be plugged, with a physical adapter, directly into a 220 V outlet. Different countries may have different standards and requirements.
Communicating with the DW6000 via Hyperterminal After the DW6000 finishes the LED sequence, you will use a laptop PC to communicate with the DW6000 via Hyperterminal through the Ethernet connection. (You can also use a desktop PC.) You access the Boot Parameters screen and set the parameters. You also point and cross-pol the antenna. In order to complete the parameters, you will need your installer ID and the information shown in Figure 102 on page 109. 1.
Figure 95: Connect To d. Go to File→Properties. The New Connection Properties window appears. e. Click the Settings tab. See Figure 96. f. Click ASCII Setup. The ASCII Setup window appears. See Figure 97. g. Place a check in the Echo Typed Characters Locally checkbox. h. Click OK twice to close the Properties window. The HyperTerminal session is set up. When you are finished with a HyperTerminal session, enter Z in the Main Menu to close the session on the DW6000.
Figure 96: DW6000 Properties, Settings tab selected Figure 97: ASCII Setup Appendix C • Installing the DW6000 using Installer Console 1033295-0001 Revision 2 105
2. Press ENTER to display the initial Install Console screen shown in Figure 98. Figure 98: Initial Install Console screen 3. Press ENTER to display the Main Menu shown in Figure 99.
4. Enter c to display the Satellite Interface Statistics menu (see Figure 100). Figure 100: Satellite Interface Statistics menu with Display Satellite Interface Serial Number displayed 5. Enter c to display the satellite interface serial number (see Figure 100). If the electronic serial number is different from the barcode serial number or the serial number on your work order, call the installer hotline for the DW6000 series and request the serial number be corrected.
Configuring Boot Use Configure Boot Parameters to configure the DW6000 for Parameters outroute reception and downloading of software. For initial installation, most parameters must be entered, except for VSAT Return Path, which is always “Inroute.” Thus, you will need your installer ID, and you will need all necessary information to enter data for the fields marked with an asterisk in Figure 102.
Creation Date: Feb 8 2002, 11:43:08 Current DW6000 Image Executing: Main.
3. When you have entered all parameters, return to the Main Menu and enter pw. This saves the configuration parameters to the flash memory. At this point, depending on the parameters that were modified, the DW6000 may reset. 4. A message Writing the configuration -are you sure (y/n) appears. Enter y. At this point, depending on the parameters that were modified, the DW6000 should reset. If it does not reset, enter rr to do a DW6000 reset. 5.
CAUTION • The two-way satellite dish assembly emits radio frequency energy when in the transmit mode. • Unplug indoor power connection before performing maintenance or adding upgrades to any satellite dish components. • To avoid risk of injury, do not place head or other body parts between feed horn and reflector when system is operational.
2. At the Installation Menu prompt, enter a to obtain antenna pointing values and assigned satellite parameters. The Antenna Pointing - Receiver screen in Figure 104 appears. Figure 104: Antenna Pointing - Receiver The SQF represents the strength of the received signal relative to noise. SQF is an integer value between 0 and 99. The SQF value is interpreted as follows: – 0-29. The receive modem is not locked onto the desired signal. The value increases as the DW6000 receives stronger signal power.
Antenna Pointing - Transmitter, The manual cross-polarization function can be used to adjust the Manual antenna and peak the antenna’s transmit polarization for maximum isolation. You can also use manual pointing to adjust polarization after failing the automatic cross-polarization test. 1. Enter c at the Installation Menu prompt. The Antenna Pointing - Transmitter, Manual screen appears. Otherwise, the screen shows the current queue position until the test can be run.
CAUTION Any time you enter the DW6000 Installation Menu, the transmitter is turned off for safety reasons. Do not enter "i" to access the Installation Menu after this point unless instructed to do so by a technician at the NOC. Figure 105: Display Main Statistics Force ranging Use the d option to force-range the unit and verify the ranging status. The status must indicate “Transmitter available for normal operation” if ranging completes successfully.
Verifying software download If the DW6000 is configured correctly for outroute reception and SQF is greater than 30, it will acquire the outroute. As soon as the DW6000 acquires the outroute, it begins to look for messages from the Software Download server in the data stream to perform software download. 1. To monitor software download (SDL) progress, enter f at the Main Menu prompt to select Software Download Monitor. 2.
6. On successful download, the DW6000 automatically resets to reflect the new software. The new configuration takes effect. Figure 106: DW6000 reset 7. At the Main Menu prompt, select f to monitor SDL progress. The following messages are displayed: SDL Initialization complete. Awaiting first heartbeat msg. Received first heartbeat message. All files downloaded. No pending changes. The DW6000 may now be hooked up to either a configured PC or network.
DW6000 status information via the Installer Console The DW6000 has no serviceable parts. However, you may be able to debug units with help from installer support. Although you access the menus below via the Installer Console, if the DW6000 LED lights are functioning you should be able to troubleshoot using the instructions in the System Control Center and troubleshooting chapters.
Displaying traffic statistics At the Satellite Interface Statistics submenu enter b to select Display Traffic Statistics. The screen in Figure 108 appears.
The Final Test Menu The Final Test Menu is not used by installers. It is used at the factory to ensure the various DW6000 components are functional. The menu is shown below. Final (a) (b) (c) (d) (g) (z) Test Menu: LED Test Pattern Ethernet Ports Test Modem Signal Test USB Port Test Factory Information Read Return to Main Menu Figure 110: Final Test Menu Other options This section describes some other options in the Main Menu.
120 Appendix C • Installing the DW6000 using Installer Console 1033295-0001 Revision 2
Appendix D Configuring the installer laptop for IP addressing This chapter explains how to configure your installer laptop PC so that you can register the DW6000. All DW6000s come from the factory with Dynamic Host Configuration Protocol (DHCP) enabled. Therefore, your installer laptop PC must have DHCP enabled and set to automatically obtain IP addresses. Windows 98SE and ME 1. On the client computer, go to Start→Settings→Control Panel and double-click Network. See Figure 113.
Figure 114: Network window 3. Select the TCP/IP entry associated with Network Interface Card (NIC) and then select Properties. The TCP/IP Properties window appears. See Figure 115. 4. In the IP Address tab, select Obtain an IP address automatically. 5. Select the DW6000 tab. Remove any installed DW6000s by selecting them and selecting Remove. See Figure 116. 6.
7. Select OK to close the list of network components. Windows may request the installation CD-ROM to complete updating the TCP/IP settings. 8. Restart the computer if it does not do so automatically.
Windows 2000 1. On the client computer, go to Start→Settings→Control Panel and double-click Network and Dial-up Connections. 2. A list of network adapters appears. See Figure 117. The Local Area Connection adapter must be listed. If it is not, the network is not installed correctly. 3. Right-click the Local Area Connection icon that represents the network adapter that connects the computer to the DW6000 and select Properties. The Local Area Connections Properties window appears. See Figure 118. 4.
5. Select Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 6. Select the Properties button. The Internet Protocol Properties window appears. See Figure 119. 7. Ensure that both Obtain an IP Address Automatically and Obtain DNS Server Address Automatically are selected. If not, select them. 8. Select OK to close the open dialog boxes and finish the configuration. 9. Restart the computer even if Windows does not require you to do so.
Windows XP 1. Go to Start→ Settings→ Control Panel. Double-click the Network and Dial-up Connections icon. Note: If the Control Panel is in category view select Network and Internet Connections then select Network Connections. 2. A list of network adapters will be displayed. A Local Area Connection must be listed under LAN or High-Speed Internet. If not, the network is not installed correctly. See Figure 120. 3.
Figure 121: Local Area Connection Properties Figure 122: Internet Protocol Properties Appendix D • Configuring the installer laptop for IP addressing 1033295-0001 Revision 2 127
128 Appendix D • Configuring the installer laptop for IP addressing 1033295-0001 Revision 2
Appendix E Installing DVADB DVADB features The DIRECWAY Virtual Private Network (VPN) Automatic Dial Backup (ADB) (DVADB) feature provides a backup infrastructure to the DW6002 should the satellite link fail or degrade below an acceptable threshold. DVADB automatically switches the DW6002 to a terrestrial dial-up telephone network with minimal interruption and loss of customer traffic.
Installation procedure To install DVADB, do the following: • Install the hardware • Configure the software • Test to ensure DVADB is functioning Before beginning the installation, check the telephone line dialout sequence. If it does not match the sequence in the installation specification, or as shown in the Advanced pages, (see Troubleshooting DVADB on page 134), contact installer support. 1.
Configure software Remember you must commission the DW6002 before you can set up the VADB modem. 1. Open the User Interface. 2. Click System Information. 3. Verify the software release number is 4.2.0.7 or above. If it is not, contact installer support to make sure the correct software is downloaded to the unit. 4. Use a browser to open the Advanced pages. Type the URL for the DW6002 User Interface and add /fs/advanced/advanced.html and press Enter. The Advanced pages interface appears. See Figure 124.
Figure 125: Verifying DVADB enabling Test functioning You will use the Advanced pages to test the DVADB connection. Access the Advanced pages by entering http://192.168.0.1/fs/advanced/advanced.html in the URL location bar. The Advanced pages appear. 1. In the right-most drop-down menu choose vadb_manjual_init. 2. Click the Execute button. 3. Once the VADB modem connects, verify that Link in use is set to VADBLink. a. Open the Advanced page if it is not still open. b.
Figure 126: Verify VADBLINK Appendix E • Installing DVADB 1033295-0001 Revision 2 133
Troubleshooting DVADB Use the troubleshooting procedure below if the DW6002 is unable to connect through VADB, or not able to authenticate with the server. Before starting the procedure, verify the DW6002 is commissioned. 1. Verify the Transmit LED is lit before attempting to connect via VADB. If it is not then check the connections and serial cable. 2. Attempt to connect via the internal modem three times. If the connection fails all three times, continue with Step 3.
6. Look up the Username and Password on the DW6002. a. Open the Advanced Interface Page. b. From the right most drop-down box, choose vadb_password_show. c. Note the Username here is appended by @hns.com added. For example, in ABC@hns.com, the user name is ABC. d. The entry next to password is the password. See Figure 128 (note it is just an example).
136 Appendix E • Installing DVADB 1033295-0001 Revision 2
Appendix F Installation checklist Installation summary and checklist The following DW6000 components are installed: • Antennas (outdoor unit or ODU) • Coaxial cable (IFL) • DW6000 The main tasks required to install an DW6000 are summarized below. For dialup commissioning, the customer should have an analog phone line and a functioning Ethernet interface. Assemble and install the satellite antenna. Run cables from the outdoor components to the indoor equipment.
138 Appendix F • Installation checklist 1033295-0001 Revision 2
Index (LAN) 2 G A Gateway LED 16, 82, 101 Active Routing Table 119 Advanced pages 54 Antenna Pointing - Receiver 91, 111 Antenna Pointing - Transmitter, Automatic 113 antennas 10, 72 Auto cross-pol 92 H B Boot Parameters 103 C Hyperterminal 95, 103 I installation check requirements 9 Installation checklist (summary) 137 Installation Menu 110 Installation PC requirements 7 installation software 73 Installer Console 95 cable specifications 5 Checklist installation tasks 137 Components to be installe
reset history 119 router 2 S SBC 11 SBC installation method 13 Service Offerings 86 Software Configuration section 50 specifications 4 Summary of installation 137 System Control Center 37 system indicators 40 System Information 34, 50 T Task checklist 137 Transmit (TxCode) messages 47 U User Interface is accessed 38 V VADB modem 131 Verifying correct DW4020 operation 117 Verifying software download 115 W Web commissioning 76 Websetup 84, 85 wireless base station 2 140 • Index 1033295-0001 Revision 2
