User Guide

IV. Question & Answer
Question 1: How can I get an updated software?
Answer: You can download the latest driver from our official website www.huion-tablet.com or
www.huiontablet.com, or you can send us an email: [e-mail].
Question 2: The tablet does not work. What can I do?
Answer: Please follow one of the steps as mentioned below:
a. Close and restart your software (such as PS, Painter) to check if it works.
b. Restart your computer.
c. Uninstall your driver, download the latest driver and install it.
d. Change to another computer and then try your Graphic Tablet.
If the Graphic Tablet still does not work, please contact our service center for assistance.
Question 3: Why does the cursor moves and flashes constantly even when I haven’t moved
the pen?
Answer: It could be because some electronic devices emit electromagnetic interference.
Please maintain the distance of at least five inches between the Graphic Tablet and other
electronic equipment.
Question 4: There is no pressure sensitivity in the drawing software but still the cursor moves
while moving the pen, why?
Answer: You may have installed other drivers or opened the drawing software while installing the
driver. Please uninstall all drivers and close the drawing software, then reinstall the
Huion drive. Once installation is finished, open the drawing software to check if it works.
Question 5: How to deal with abnormal drawing problems in the painting software?
Answer: Please follow these steps in control panel and graphic driver panel.
(1) Uncheck the “Support Tablet PC” in graphic driver panel.
(2) Turn off the “Flicks” in “Pen and Touch” in control panel.
(3) Cancel the “Press and Hold” in “Pen and Touch” control panel.
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