Operation Guide

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© Copyright 2019 HUMAX. All rights reserved.
The information and specifications included are subject to change without notice.
BGW320-500 XGS-PON Broadband Gateway Release 1.0
Install and Operation Guide
Conditions for LED
Behavior
S ervice LED WPS LED
Power
Jack LED
Ethernet &
O NT LED
Notes & Light mean
Not Powered O ff O ff O ff O ff
 Check that the power cable is properly connected to BGW320-500
XGS-PON Broadband Gateway and a working power outlet.
Dead board
(including boot code
is corrupted or
memory subsystem
is bad where code
could not run)
O ff O ff
S olid
Green
O ff
 Now power supply LED stays illuminated as long as it receives correct
DC power Voltage level regardless of product board.
 If the BGW320-500 XGS-PON Broadband Gateway boots and then
detects a failure.
 PSU is OK, but RG needs to be replaced.
Initial Power-Up
White/Slow
Flash
O ff
S olid
Green
O ff  Lasts ~1 seconds before POST process begins. Unit is powering up.
Device is not
bootable
(Power On Self
Test(POST) failure)
S olid Red S olid Red
S olid
Green
O ff
 BGW320-500 XGS PON Broadband Gateway can fail in the following
scenarios :
① DDR read/write failure
② Flash read/write failure
③ System Power Good failure
 BGW320-500 XGS-PON Broadband Gateway has a hardware issue, if
rebooting doesn’t fix it. It needs replacement.
During POST process
S olid
O range
O ff
S olid
Green
O ff
 Lasts only 4-5 seconds. It is recommended not to provide any
broadband indication during POST process due to there is no
broadband operation yet. Please wait during this time.
If POST process
succeeds
White/Slow
Flash
Current
Setting
S olid
Green
So lid Green if
connected
device
 Turns flashing white and then Broadband connection process begins.
Broadband physical
detection and signal
sync begins
White/Slow
Flash
Current
Setting
S olid
Green
So lid Green if
connected
device
 It might take several minutes depending on the configuration.
Awaiting ONT SN
Green/Fast
Flash
Current
Setting
S olid
Green
So lid Green if
connected
device
 SFP module detected and starts communicating with OLT.
 User of technician needs to communication virtual ONT SN to a back
end system in order to proceed further.
Attempting upper
layer network
access
White/Fast
Flash
Current
Setting
S olid
Green
So lid Green if
connected
device
 Attempting IEEE 802.1X authentication or attempting to obtain initial
DHCP information. Please wait during this time.
802.1X / IP address
fa ilures
Red/Fast
Flash
Current
Setting
S olid
Green
So lid Green if
connected
device
 Includes 802.1x authentication and DHCP IP address assignment
failures.
 A network service issue requiring AT&T intervention. This may be an
intermittent issue, please see if there is a service outage in your area
through Smart Home Manager or myAT&T on a cellular device.
Broa dband physical
detection and signal
sync fails
Red/Slow
Flash
Current
Setting
S olid
Green
So lid Green if
connected
device
 Appears when broadband connection is lost or fails.
 Make sure the provided Network cable is connected securely to
BGW320-500 XGS-PON Broadband or SFP port. (See back panel)
Check the other end of the Network cable is connected securely to
Fiber Box.
 (ONT port) Make sure your Fiber box PON light is GREEN
 Check Gateway is powered on and cables are secure.
 Reboot the gateway using the RED rest button on the back panel.
Broadband Sync and
network access
succeeds
S olid White
Current
Setting
S olid
Green
So lid Green if
connected
device
 Appears when BGW320-500 XGS-PON Broadband Success of obtain
the IP
 Appears when system comes up fully and voice service status
determined.