Operation Guide

21
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The information and specifications included are subject to change without notice.
BGW320-500 XGS-PON Broadband Gateway Release 1.0
Install and Operation Guide
4-2. Problem Isolation
If a status indicator light does not look correct, look for these possible problems:
LED Not Lit : Possible Problems
S ervice LED (Front Panel)
does not lights after
connecting the Power
Supply Unit.
 Check the rear panel Power Jack LED, which is to the left of the connector for the cord from the power adapter.
 If the rear panel Power Jack LED is on, contact AT&T by phone [phone]) or via website
(www.att.com/support).
 If the rear panel Power LED is off:
° Make sure the power adapter is plugged into the gateway properly. For location, see Rear Panel
Connectors (page 21).
° Try a known good wall outlet.
° If a power strip is used, make sure it is switched on.
S ervice LED (Front Panel)
does not lights after
installation of SFP module
and connected with Fiber
Cable.
 Make sure that SFP optic module installed properly.
 Make sure that you are using the correct Fiber cable.
 Make sure the Fiber cable is plugged into the correct wall jack.
 Make sure the Fiber cable is plugged into the optic module port on the BGW320-500 XGS-PON broadband gateway.
 Make sure the Fiber line has been activated by AT&T.
Ethernet Ports
(Back Panel)
does not lights after
connecting with the
Ethernet cables
 Make sure that you are using the yellow Ethernet cable.
 Make sure the Ethernet cable is securely plugged into the Ethernet jack on the PC.
 Make sure the Ethernet cable is securely plugged into the Ethernet port on the BGW320-500 XGS-PON broadband
gateway.
 Make sure you have Ethernet drivers installed on the PC.
 Make sure the PC’s TCP/IP properties for the Ethernet network control panel are set to obtain an IP address via DHCP.
 Make sure the PC has obtained an address in the 192.168.1.x range. (You may have changed the subnet addressing.)
 Make sure the PC is configured to access the Internet over a LAN.
 Disable any installed network devices (Ethernet, HomePNA, Wi-Fi) that are not being used to connect to the BGW320-
500 XGS-PON broadband gateway.