Operation Manual

Troubleshooting
1. Setting up
When you switch the box on for the first
time, you’ll need to run through the on-
screen setup to tune the available TV
channels. If the screen setup doesn’t start
or freezes, or the All Done screen is not
displayed at the end, try the following fixes:
a) Check the power cable is connected
securely to the box and the power is
switched on at the wall
b) Check your TV is ON and not in standby
c) Choose SOURCE or INPUT on your
television remote and select the option
that matches the port number on the back
of your TV (for example, HDMI 1). For more
details on selecting the correct input, please
refer to your TV user guide
d) If the setup screen has frozen, check that
both the aerial cable between your TV and
box, and the ethernet cable between your
box and router, are connected correctly and
securely. If not, reconnect any loose cables.
If you have used powerline adapters, check
their cables, too
e) Restart the YouView+ box. Press and hold
the standby button on the front of the box
for 8 seconds. The setup screen should
then restart
If the screen setup has finished but your box
did not connect to your broadband, try the
following steps:
a) Check that all your cable connections, in
particular the ethernet line from your box
to your router or powerline adapters, are
connected correctly and securely. If they
are not, reconnect any loose cables, restart
your router and turn the power off and on to
reset the powerline adapters
b) Press
on your remote control, go
to Settings > Network and Internet >
Wired Connection and select Automatic.
This should enter your broadband settings
automatically. If this does not happen,
restart your router and try again. If you
need to enter values manually, select
Manual. (Your broadband provider can
give you the values)
c) If you did not accept the Terms of Use
at the end of the screen setup, you will not
be able to use the On Demand or Search
features. To change this, press
on your
remote control and go to Settings > Your
Info and Legal > Terms of Use. Select Accept
then press OK. The On Demand and Search
features should now be available to you
2. Poor picture:
live TV – if your picture is
pixelated or breaking up:
This is likely to be a problem with the signal
reaching your box. Try the following fixes:
a) Check all your cables are connected
correctly and securely
(in particular, the aerial cable’s connection to
the wall socket and your box)
b) Restart the YouView+ box. Press and hold
the standby button on the front of the box for
8 seconds. It should then restart itself
c) If restarting your box didn’t fix it, try a
channel re-tune. Using your remote control,
press
, go to Settings > TV Signal and
Quality > Re-tune Channels
d) Have there been any recent changes inside
or outside your home? For example, have you
placed any electrical appliances near the box?
Is there any building work taking place or has
there been any extreme weather? These can
sometimes cause electrical interference with
your equipment. Try moving any electrical
appliances away from the vicinity of your
YouView+ box to see if this helps
e) To find out if there is a problem with the
box, connect it to another known working
aerial. If you are still experiencing problems,
please contact Humax Support
f) If there appears to be a problem with your
aerial, you may need to contact an aerial
engineer. Please visit support.youview.com
for further information
Need a bit of help? This section identifies some of the more common problems you
may encounter with the service and offers suggestions to help you fix them.
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