Operation Manual

14. Appendix
GB72
User’s Manual
14.2 Trouble Shooting
For more troubleshooting and advice please visit www.humaxdigital.com/freesat or contact the Humax
Customer Helpline.
1. Freesat Detection Fails / Invalid Postcode
• Unplug the Foxsat-HDR from the mains and unplug the cable from your dish which is connected to the LNB IN
connection.
• Check that the “F-type” connector is  rmly on the end of the cable.
• Power on the and follow the Installation Wizard again.
2. If still not Detecting the signal or verifying postcode
• Select NEXT through the Installation Wizard and then FINISH at the end.
• Press the OK button to enter the SETUP menu and Select Manual Tune.
• Select the following Transponder (11428 H 27500 A) from the list of Transponders.
• Check that you are receiving stable levels for both Signal Strength & Signal Quality or >50%.
• If you are not receiving su cient Signal on this Transponder then you may require an installer to check your
Dish Alignment, LNB, cabling, or connectors.
3. No message displayed on the front panel (the product will not switch on)
• Check the main power cable and make sure it is plugged into a suitable power outlet.
• Check that the mains supply is switched on.
• Connect the power cable to a di erent power outlet.
4. No picture on TV set
• Make sure that the product is powered on and in operation mode. (Press the STANDBY button)
• Make sure that the AV cable is  rmly connected to the TV.
• Make sure that the antenna cable is properly connected to the product.
• Make sure that the antenna setting in the menu is correct.
• Check the brightness level of the TV.
• Check if the channel is currently on air. Contact the broadcaster to ensure that the channel is running.
• Press the
SOURCE button if the product is in external input mode.
5. Poor picture/sound quality
• Install the antenna in an obstacle-free place.
• Make sure there is no mobile phone or microwave oven near the product.
• Keep the power and the antenna cable for the satellite apart from each other.
• Check the signal levels and adjust your antenna if the level is too low. The signal level may be a ected by
weather conditions.
Note: If the antenna is covered with snow or the RF is weakened by heavy rain, the condition of the
sound and picture may temporarily be poor. However, the poor sound and picture quality due to
weather conditions cannot be accepted as a malfunction of product.
• Check that your dish alignment is correct.
• Change the satellite dish for a larger one as this will increase the signal levels received.
• Replace the LNB with a lower noise factor in cases where the noise factor is too high.
• Replace the LNB with a new one in case it is damaged or out of order.