Quick Start Guide

56
Appendix
Trouble Shooting
Beforecontactingyourlocalservicecentre,pleasereadthetipsbelowcarefully.Iftheproblempersists
aftercompletingthefollowingprocedure,pleasecontactyourlocalproductdistributororservicecentre
forfurtherinstructions.
1. No message displayed / no lights appear on the front display. (The product will not switch on.)
• Checkthemainpowercableandmakesureitispluggedintoasuitablepoweroutlet.
• Checkthatthemainssupplyisswitchedon.
• Connectthepowercabletoadierentpoweroutlet.
• Checkthatthepowerswitchisonattherearoftheproduct.(whereapplicable)
2. No picture
• Makesurethattheproductispoweredonandinoperationmode.(PresstheSTANDBYbutton)
• MakesurethattheAVcableisrmlyconnectedtotheTV.
• Makesurethattheantennacableisproperlyconnectedtotheproduct.
• MakesurethatyouhaveselectedthecorrectAVChannel/InputonyourTVset(refertoyourTVusermanualfor
moreinformation)
• Besuretoactivatechannelsearch.
• CheckthebrightnessleveloftheTV.
• Checkifthechanneliscurrentlyonair.Contactthebroadcastertoensurethatthechannelisrunning.
• PresstheSOURCEbuttoniftheproductisinexternalinputmode.(whereapplicable)
• Satellite:Makesurethattheantennasettinginthemenuiscorrect.
3. Poor picture/sound quality
• Installtheantennainanobstacle-freeplace.
• Makesurethereisnomobilephoneormicrowaveovenneartheproduct.
• Keepthepowerandtheantennacablesapartfromeachother.
• Checkthesignallevelsandadjustyourantennaifthelevelistoolow.Thesignallevelmaybeaectedby
weatherconditions.
Note: IftheantennaiscoveredwithsnowortheRFisweakenedbyheavyrain,theconditionofthesound
andpicturemaytemporarilybepoor.However,thepoorsoundandpicturequalityduetoweather
conditionscannotbeacceptedasamalfunctionofproduct.
• [Satellite]Checkthatyourdishalignmentiscorrect.
• [Satellite]Changethesatellitedishforalargeroneasthiswillincreasethesignallevelsreceived.
• [Satellite] ReplacetheLNBwithalowernoisefactorincaseswherethenoisefactoristoohigh.
• [Satellite] ReplacetheLNBwithanewoneincaseitisdamagedoroutoforder.
• [Terrestrial]Adjusttheantennadirectiontogetabetterpicture.
• [Terrestrial] SettheantennapowerinmenutoOn,ifyouusetheactiveantennatoimprovethereception.
(whereapplicable)
4. No or poor sound
• CheckthatyourAVcableisconnectedcorrectly.
• CheckthevolumelevelsofyourTVsetandtheproduct.
• CheckiftheproductorTVisonmute.
• CheckaudiotypeorsoundtrackoptionintheAVmenu.(whereapplicable)
5. Remote control does not operate.
• Tocontroltheproduct,thetopendoftheremotecontrolshouldpointdirectlytowardsthereceivingpartofthe
product.
• Removeandreinsertthebatteriesintheremotecontrol.
• Replacethebatteriesintheremotecontrolforanewset.
• SettheremotecontroltoSTBorPVRmode,ifyouareusingtheuniversalremotecontrol.(whereapplicable)