User`s manual
English
77
Appendix
6. Cannot make reservations.
• Check that no previous reservations are conicting with the new reservation.
7. No password information is given.
• The default password is always 0000.
8. Channel search does not work.
• Satellite: Make sure that the antenna setting in the menu is correct.
• Terrestrial: Make sure that the antenna is connected correctly.
• Terrestrial: Use the appropriate antenna capable of receiving VHF or UHF channels for your area.
9. Cannot update new software.
• You can get an update. If the product does not show a message requesting update, this means no software is
available.
10. Cannot watch scrambled channels.
• Check that you have the appropriate Smartcard or CI-Module. Reinsert the Smartcard or CI-Module and make
sure it initialises correctly.
• Check in the menu that the product is detecting the Smartcard or CI-Module.
• Check in the menu that you have a valid and working subscription to the channels you wish to view.
• Ensure that the Smartcard or CI-Module is not damaged.
11. Cannot watch pay channels.
• Check in the menu that you have a valid and working subscription to the channels you wish to view.
• Contact your network operator for more information.
12. The product makes a humming noise.
• The noise is from the fan; the hard disk is operating normally. This kind of noise is inevitable but seldom
noticeable.
13. Cannot record progammes. (PVR only)
• The hard disk is full. Delete unnecessary programmes and make space for new recording.
• Check if recording is overlapped with another channel. Stop the current recording or wait until the recording is
nished.
• Check that the product is switched on when recording starts.
14. Cannot operate TSR (Time Shifted Recording). (PVR only)
• TSR may not be available during recording. Wait until recording is nished.
• Delete unnecessary programmes and make space for new recording.
15. Cannot playback. (PVR only)
• To playback the recorded le of a scrambled channel, use the Smartcard. In case it has been a long time since
you last recorded, this may not work. Contact the product distributor.
• The signal during recording may be weak or the hard disk too full.
16. Cannot change channels while recording. (PVR only)
• Certain channels may not be changed due to restriction of the tuner or connection type.