User's Manual

CHAPTER 4

You can ﬁ nd additional troubleshooting

help at DIRECTV.com.

TIP

Troubleshooting

Many problems can be corrected by performing a simple reset of the DIRECTV Plus

Receiver. If you experience image freezes, audio freezes or blank screen, or the system won’t

respond to front panel or remote control keys, try one of these:

Press the red RESET button behind the access card panel door on the front of the

DIRECTV Plus Receiver, then wait for program guide info to be acquired.

 If the problems persist, try unplugging the power cord of the DIRECTV Plus Receiver for

15 seconds, then plug it in again.

 Running the System Test (later in this section) can also help you diagnose and solve many

common problems.

System Upgrades

Your DIRECTV Plus Receiver is able to receive upgrades or modiﬁ cations to some of its

features and functions. These modiﬁ cations will occur automatically, usually at times

when the receiver would likely be turned off. If your receiver is on when an upgrade or

modiﬁ cation is sent, you may experience a disruption in reception for a minute or two. Your

reception should return to normal after the modiﬁ cation is complete. Your receiver must

be plugged in to AC power and have a working phone connection to receive any upgrades.

Do not unplug your receiver while an upgrade is in progress. Please consult the System Info

screen to check for an upgrade or modiﬁ cation planned by DIRECTV.

Note

If preferred, you can have an Authorized Service Representative visit your home for a fee, to set up your digital satellite

receiver and instruct you on its operation. For details about this service, call 1-800-DIRECTV or visit DIRECTV.com.

Troubleshooting