User's Manual
DIRECTV Plus
®
- User Guide
Chapter 4
45
DIRECTV Plus Receiver or TV Problems
Wrong picture, blue screen, snow or black/blank picture
The DIRECTV Plus Receiver and most TVs, VCRs and DVDs let you toggle between video sources. If you don’t see the signal you think
you should be seeing, try using these keys to toggle between the signals:
Press the TV INPUT key on the DIRECTV Remote Control.
Press the TV/VCR key on the VCR remote or on the VCR’s front panel.
Press the TV/DVD, INPUT or SOURCE key on the DVD remote.
If problems persist, turn off all equipment that is connected to your TV, wait a few minutes, then turn the DIRECTV Plus Receiver
back on.
Problems with Caller ID
You must subscribe to Caller ID service through your local phone company.
Also, check to be sure your Caller ID notifi cation is turned on (see page 38).
If you are plugging your receiver to a wireless phone jack, note that it typically does not transmit Caller ID information and you may
need a special wireless phone jack to use with Caller ID service. See the user’s manual that came with the wireless phone jack to see if
it transmits Caller ID information. If it doesn’t, either connect the phone line directly to a standard wall-mount phone jack or install a
wireless phone jack that transmits Caller ID information.
DIRECTV Plus Receiver will not turn on
Check to make sure the power cord is plugged into the DIRECTV Plus Receiver and the wall outlet.
Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in
something else.
Make sure the remote control is on DIRECTV mode, and press TV POWER ON.
Press TV POWER ON on remote, or POWER on front panel of receiver, then press it a second time.
Be sure remote control is pointed at remote sensor, and front of receiver is not blocked and the light above the MODE switch is seen
with each press.
Check batteries in remote control if the light above the MODE switch isn’t visible with each key press.
Unplug the receiver. Wait fi ve minutes. Plug it in again.