User's Manual

CHAPTER 4
46
Turns off while playing
 Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds, then turn on again.
 Unplug the DIRECTV Plus Receiver for a few minutes, then plug back in. If this happens frequently, the voltage in your house may be
abnormally high or low.
 Consider using a surge protector or line conditioner.
 If your TV turns off while playing, and other lights/appliances in your house do too, you may have blown a circuit breaker or be
experiencing a power outage.
 Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are affected.
DIRECTV Plus Receiver turns on or changes channels unexpectedly
A scheduled recording may have been activated. See page 26.
Your TV’s timer may have been activated.
Check your TV owner’s manual.
Blank screen
Press CHAN UP or DOWN to change the channel.
Check that all components connected to the input jacks of your TV are turned on.
Your DIRECTV Plus Receiver may be hooked up incorrectly to the TV. Press the INFO key on the front panel of the DIRECTV Plus
Receiver to see if the channel banner appears. If it does not, check the Setup and Connections section for instructions about connecting
your satellite receiver.
If the DIRECTV Plus Receiver is connected to the RF input of your TV, makes sure that the TV channel matches the 3/4 RF switch on
the back panel.
Press the TV INPUT key on the remote to make sure your TV input is set to the TV input your DIRECTV Plus Receiver is connected
to.
Press the POWER key on the front of the DIRECTV Plus Receiver.
Press the red RESET button behind the door on the front panel of the DIRECTV Plus Receiver.
Temporary loss of the satellite signal or Searching for Satellite Signal message
Your satellite system may be experiencing rain fade, a temporary loss of the satellite signal due to unusually heavy rain clouds or
rainfall. Rain fade is usually brief, lasting only as long as the heavy rain cloud condition persists.
Your dish may be blocked. Check that something is not blocking the dish.
Troubleshooting