Installation Instructions

OPERATION

Troubleshooting

If your shade is not operating correctly:

■

First review the digital guide for your control device. Visit https://help.hunterdouglas.

com/s/powerview-gen-3-manuals to view and/or download the guide.

■

Refer to the following troubleshooting procedures below for the specific solutions for

your shade.

If questions remain, please contact the Hunter Douglas Consumer Support at 1-888-501-8364.

Problem

The shade will not fit into the installation brackets.

Solution

Check that the installation brackets are aligned andlevel.

Check that the roller tube or cassette is completely inserted into the

installation brackets. See “STEP 2 — Install the Shade” on page 19.

Bracket shades only: Check to ensure the bracket distance is correct. If the

brackets are mounted too closely to one another the shade will not operate

correctly.

Fascia shade only. If the tab on the fascia bracket interferes with installing

the shade, remove the paper band and gently move the bottom rail away from

the tab.

Problem

The shade does not operate using the control button.

Solution

Check to be sure the batteries in the shade and the remote are new and are

installed correctly.

Check that the power source is securely connected to the power cable and the

cables are not pinched or caught. See “STEP 3 — Connect the Power Source”

on page 22.

Make sure the DC power supply is plugged in and there is power to the outlet.

Problem

The shade is not responding to the PowerView

Gen 3 remote.

Solution

IMPORTANT: A shade will not operate using the remote until it has been

joined to a group.

Check which group number the shading is joined to on the remote in the

PowerView App. You can find this under MORE > ACCESSORIES in the App.

Check that the batteries in the remote are correctly inserted and are fresh.

The LEDs that backlight the remote should come on full bright when ■STOP is

pressed.

Check that the power source is securely connected to the power cable and the

cables are not pinched or caught in the headrail or installation brackets.