User's Manual
OPERATION
18
Troubleshooting
If your shade is not operating correctly:
■ First review the guide that came with your control device.
■ Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact the Hunter Douglas Customer Information Center at
1-888-501-8364.
Problem The shade will not snap into the installation brackets.
Solution Check that the installation brackets are aligned andlevel.
Check that the locking tab on the installation bracket slides over the headrail.
Problem The shade will not raise.
Solution If the hold-down brackets have been used, make sure they have been released.
Problem The shade does not roll up, or it rolls up too slowly.
Solution If the hold down brackets have been used, make sure they have been released.
Check that the shade is being raised straight up and is not skewing the fabric
against the headrail. If this is not the case, you can adjust by:
Adding Spring Tension
■ Locate the adjustment behind the LEFT end cap cover.
➤ The cover is removed by placing your thumb in the center and releasing
the snap on the top back corner.
■ Raise the shade completely and hold into place.
■ Push a
3
/
16
" Allen wrench into the access hole in the end cap of the shade
(about a
1
/
2
").
CAUTION: When pressing the
Allen wrench into the end, you are
compressing a spring and freeing the
lock from engagement.
To re-engage the lock, simply pull the Allen
wrench straight out of the end cap access hole.
➤ Using
1
/
2
turn increments, rotate Allen wrench counter-clockwise to add
tension. Test and repeat, if necessary.
Push in
at Least
1
/
2
"