Warranty Guide

Limited Warranty
Hydeline® products come with a limited warranty, which applies to defects in products that are used
exclusively for personal, family, or household purposes by the original purchaser. It does not cover rental,
business, commercial or institutional uses. The warranty does not extend to damages resulting from accident,
misuse, negligence, or abnormal use.
10 years
Frames have a limited warranty against manufacturing faults and defects for 10 years from the date of purchase
5 years
Metal reclining/inclining mechanisms and springs have a limited warranty against manufacturing faults and
defects for 5 years from the date of purchase. The reclining mechanisms that we use in our motion products
can handle a maximum load of 350 lbs only.
3 years
Electric motors have a limited warranty against manufacturing faults and defects for 3 years from the date of
purchase.
1 years
Electrical components and electrically operated lifting and rolling mechanisms have a limited warranty
against manufacturing faults and defects for 1 year from the date of purchase. Care should be taken that
frame is not set upon any electrical cords. Variant difference in voltage/current ratios can damage
electrical components. Electrical components should not be placed in a wet or damp area which could risk
shock or fire.
Padding and foam have a limited warranty against defects for 1 year from the date of purchase under
normal domestic use. To keep your cushions new and fluffy, avoid sitting in one area constantly and use the
seating areas evenly. It is also important not to lean, sit or reach over the back cushions of furniture. The
warranty does not cover defects arising from the above misuse of the cushions.
Leather has a limited warranty against defects for 1 year from the date of purchase under normal domestic
use. Leather must be cleaned in accordance with our ‘Leather Care’ Guide. Please note that the warranty
does not cover soiling, fading, stretching, wrinkling, and creasing arising from negligence, misuse, accidents,
and improper cleaning. It is important to note that no two pieces of leather are similar, leather has natural
wrinkles as well as all leather have slight color, texture, and grain variations. Some of our collections use a
unique hand-rubbed leather upholstery. The intricate hand-rubbing process results in a multi-toned leather
color, which means that the overall leather is not solid color, it is a mixture of multiple color tones. Additionally,
the hand-rubbing process may expose the natural blemishes and imperfections of real leather, as a result of
which scars and natural lines may show; it is these very characteristics that enhance the overall appeal of
premium leather and will not be construed as defects. Leather is inclined to stretch and will show up as
creasing on cushion tops. On deep buttoned furniture this can lead to opening of pleats that is normal for
this type of upholstery and will not be considered as defect.
Please contact our Hydeline customer service department at 1 [phone] with any further questions or
concerns. We’re available Monday to Friday from 8:30am to 5:00pm EST.