Warranty Guide

LIMITED WARRANTY
Hydeline® products come with a limited warranty, which applies to defects in products that are used exclusively for
personal, family, or household purposes by the original purchaser. It does not cover rental, business, commercial or
institutional uses. The warranty does not extend to damages resulting from accident, misuse, negligence, or abnormal
use.
10 years
Frames have a limited warranty against manufacturing faults and defects for 10 years from the date of purchase.
5 years
Metal reclining/inclining mechanisms and springs have a limited warranty against manufacturing faults and defects for
5 years from the date of purchase. The reclining mechanisms that we use in our motion products can handle a maximum
load of 350 lbs only.
3 years
Electric motors have a limited warranty against manufacturing faults and defects for 3 years from the date of purchase.
1 year
Electrical components and electrically operated lifting and rolling mechanisms have a limited warranty against
manufacturing faults and defects for 1 year from the date of purchase. Care should be taken that frame is not set upon
any electrical cords. Variant difference in voltage/current ratios can damage electrical components. Electrical components
should not be placed in a wet or damp area which could risk shock or fire.
Padding and foam have a limited warranty against defects for 1 year from the date of purchase under normal domestic
use. To keep your cushions new and fluffy, avoid sitting in one area constantly and use the seating areas evenly. It is also
important not to lean, sit or reach over the back cushions of furniture. The warranty does not cover defects arising from
the above misuse of the cushions.
Leather has a limited warranty against defects for 1 year from the date of purchase under normal domestic use. Leather
must be cleaned in accordance with our ‘Leather Care’ Guide. Please note that the warranty does not cover soiling,
fading, stretching, wrinkling, and creasing arising from negligence, misuse, accidents, and improper cleaning. It is
important to note that no two pieces of leather are similar, leather has natural wrinkles as well as all leather have slight
color, texture, and grain variations. Some of our collections use a unique hand-rubbed leather upholstery. The intricate
hand-rubbing process results in a multi-toned leather color, which means that the overall leather is not solid color, it is a
mixture of multiple color tones. Additionally, the hand-rubbing process may expose the natural blemishes and
imperfections of real leather, as a result of which scars and natural lines may show; it is these very characteristics that
enhance the overall appeal of premium leather and will not be construed as defects. Leather is inclined to stretch and will
show up as creasing on cushion tops. On deep buttoned furniture this can lead to opening of pleats that is normal for this
type of upholstery and will not be considered as defect.
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