Warranty Guide

What Wellmade will do:
For a valid claim, Wellmade will authorize repair or replacement at the pro-rated percentage cost of the material.
For the Lifetime warranty, this percentage is determined by the number of years from the date of purchase and
the remaining period up to 30 years. For example, if the claim is made 12 years after the original purchase, then
Wellmade will pay 60% (18/30th ) of the material. If the claim is made 30 years or more after the purchase,
Wellmade will provide you, the original purchaser, with a 5% discount on material only on your next purchase of a
Wellmade product.
If professionally installed by a certified flooring installer, reasonable labor costs to perform the replacement or
repair will be paid during the first three years from the date of the original purchase. No labor is included for
claims later than 36 months after original purchase. No labor costs will be paid for material installed with visual
manufacturing defect.
LIMITATIONS AND EXCLUSIONS:
If the original design/color/style is no longer available, Wellmade reserves the right to substitute another design of
similar structure and value from which the consumer may select.
This warranty does not apply to any product or products designated or sold as "B" grade, cabin grades, seconds,
closeout or non-standard items. This warranty does not apply to any product or products designated or sold “As Is”.
This limited warranty is valid in North America, is not transferable, and extends only to the original purchaser of
flooring installed in the house for which was originally installed. The flooring must be installed in accordance with
HDPC Hardwood / Strand Bamboo recommended installation instructions.
This limited warranty will not apply to damage arising from any of the following:
• Accidents, abuse or misuse
• Extreme heat or cold
• Scratching, impact indentation, or cutting
• Improper workmanship or installation not in accordance with HDPC Hardwood / Strand Bamboo
installation instructions
• Improper maintenance
• Damage to click joints due to heavy rolling static loads
• Freight damage
• Staining from non-consumable food and drink items.
• Damages by acts of God
• Stains or damage due to pet urine
• Fading, squeaking, or loss of gloss over time.
• Water damage from excessive moisture in a concrete slab; hydrostatic pressure; flooding; household
mechanical failures; damage caused by water underneath the flooring; natural disasters
• Planks coming apart at the seams because they have been engaged/disengaged more than two times
Wellmade excludes and will not pay incidental or consequential damages under this warranty. By this we mean
any loss, expense, or damages other than to the flooring itself that may result from a defect in the flooring. No
implied warranties extend beyond the term of this written warranty.
Wellmade assumes no liability for incidental or consequential damages. Some states do not allow the exclusion of
limitation for incidental or consequential damages. In that case, these exclusions may not apply to you. This
warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Wellmade
reserves the right to have a representative inspect the floor and remove samples for additional evaluation if
needed. Wellmade may repair, refinish or replace any defective product at its sole discretion. No installer, retailer,
agent, or other has the authority to increase or alter the obligations or limitations of this warranty.
Installation Instructions
For a copy of the installation instructions, please go to: http://wellmadefloors.com/HDPC_warranty-install
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