Warranty

19.
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HAT PRODUCTS ARE COVERED
Structures and surface finishes, pumps and blowers. All Hydro Massage Products models except
B
ronze (Colorado Only)
LIFETIME WARRANTY FOR WHIRLPOOL/AIRBATH/TUB SHELL, PUMP AND BLOWER
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ydro Massage Products extends to the original consumer/purchaser of the acrylic, fiberglass
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einforced shell, a non-transferable lifetime warranty that the shell will retain its structural integrity
and configuration and be free of water loss due to a defect in the tub shell. The warranty covers
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he tub shell and factory installed pump and blower against defects in material or workmanship.
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his warranty does not apply to all other components (attachments to acrylic, fiberglass reinforced
shell, such as plumbing, fitting and other apparatus) because these are covered below under a
2 Year Warranty.
LIFETIME SURFACE WARRANTY FOR FACE OF WHIRLPOOL/AIR BATH/TUB
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he interior surface is warranted against fading, blistering, cracking and delamination due to
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efects in the surface materials for life. The surface warranty extends to defects due to surface
material mixing or molding. This surface warranty does not apply to fading, cracking, delamination
or blistering due to excessive wear, sun fading or scouring due to cleaning.
2 YEAR EQUIPMENT WARRANTY FOR SUPPORT EQUIPMENT, COMPONENTS,
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ONTROLS & PLUMBING EQUIPMENT
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ll support equipment, components, controls and plumbing equipment are warranted for 2 years
from date of purchase, but not more than 3 years from date of manufacture, against defects in
workmanship and materials. Light bulbs, fuses, and pillows are not included in this two-year
p
eriod. However, these accessories are warranted to be free from defects in materials and
workmanship at the time of delivery to the original purchaser. Limited labor is covered for 2 years
from purchase, but never more than 3 years from date of manufacture, for limited labor on the
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upport equipment, controls, and plumbing.
BRONZE SERIES WARRANTY (Colorado Only)
WHAT PRODUCTS ARE COVERED
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tructures and surface finishes on Whirlpools and Soaking Tubs, and their support equipment,
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omponents, attachments, controls and plumbing equipment. Different warranty periods apply to
specific components.
10 YEAR STRUCTURAL WARRANTY FOR WHIRLPOOL BATHTUB SHELL
H
ydro Massage Products extends to the original consumer/purchaser of the acrylic, fiberglass
reinforced shell of the Bronze series whirlpool a limited warranty that the shell will retain its
structural integrity and configuration and be free of water loss due to a defect in the shell for a
p
eriod of 10 years from the date of purchase, but not more than 11 years from the date of
manufacturer. This limited structural warranty does not apply to the attachments to the acrylic,
fiberglass reinforced shell, such as plumbing, fitting and other apparatus; these pieces are
c
overed by a 2 year warranty.
10 YEAR SURFACE WARRANTY FOR FACE OF WHIRLPOOL BATH/TUB
The interior surface/face of a Bronze Series Whirlpool is warranted against fading, blistering,
cracking and delamination due to defects in the surface materials for a period of 10 years from
the date of purchase, but never more than 11 years from date of manufacturer. This surface
warranty extends to defects due to surface material mixing or molding. This surface warranty
does not apply to fading, cracking, delamination or blistering due to excessive wear, sun fading
or scouring due to cleaning.
2 YEAR EQUIPMENT WARRANTY FOR SUPPORT EQUIPMENT, COMPONENTS,
CONTROLS & PLUMBING EQUIPMENT
All support equipment, components, controls and plumbing equipment on the Bronze Series
Whirlpools are warranted for 2 years from date of purchase, but not more than 3 years from date
of manufacturer, against defects in workmanship and materials. Pump seals, “O” rings, light bulbs,
fuses and pillows are not included in this two-year period. However, these accessories are
warranted to be free from defects in materials and workmanship at the time of delivery to the
original purchaser. Limited labor is covered for 1 year form purchase, but never more than 2
years form date of manufacture, for limited labor on support equipment, controls, or plumbing.
LIMITED WARRANTY PERIOD AND WARRANTY REQUIREMENTS
The limited warranty period begins on the date of purchase from an authorized Hydro Massage
Products dealer or twelve (12) mouths from date of manufacture, whichever occurs earlier.
This warranty extends to the original purchaser or original end user only and is not transferable
to a subsequent owner or user.
Customer’s dated sales or delivery receipt, showing the date of purchase of the product, is
Customer’s proof of the purchase date. Customer may be required to provide proof of purchase
as a condition of receiving warranty service.
Warranty Service. In order to obtain service provided under this warranty during regular
business hours, contact the dealer or distributor who sold the unit, or Hydro Massage Products
directly at 1-888-409-8860.
ALL WARRANTY WORK MUST BE APPROVED BY HYDRO MASSAGE PRODUCTS BEFORE
THE WORK IS PERFORMED OR THE CUSTOMER MAY BE RESPONSIBLE FOR PAYING
FOR THE COST OF THE WORK. IF CUSTOMER AUTHORIZES ANY REPAIR WORK TO BE
PERFORMED ON THE HYDRO MASSAGE PRODUCTS UNIT PRIOR TO OBTAINING
AUTHORIZATION FOR SUCH WORK FROM HYDRO MASSAGE PRODUCTS, THEN
CUSTOMER SHALL BE RESPONSIBLE FOR PAYING FOR THE COST OF SUCH WORK.
Hydro Massage Products reserves the right to use reconditioned parts that are equivalent or
superior to original factory specifications. Replacement parts are warranted to be free from
defects in materials and workmanship for thirty (30) days or for the remainder of the limited
warranty period of the product in which they are installed, whichever is longer. Parts or products
replaced under this limited warranty shall become the property of Hydro Massage Products.
Hydro Massage Products may service customer-replaceable parts by shipment of new or
remanufactured replacement parts to the customer on an exchange basis.
The terms and conditions of this limited warranty constitute the complete and exclusive warranty
agreement between Hydro Massage Products and Customer for the Hydro Massage Products
unit and supersede any prior agreements or representations made in any Hydro Massage
Products sales document or advice that may be provided by any authorized Hydromedusae
dealer in connection with Customer’s purchase of the product. No change to the conditions of
this limited warranty is valid unless it is made in writing and signed by an authorized representative
of Hydro Massage Products.
DISCLAIMER AND LIMITATION OF REMEDY:
EXCEPT AS OTHERWISE PROVIDED ABOVE, HYDRO MASSAGE PRODUCTS MAKES
NO OTHER WARRANTIES, EXPRESS FOR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE
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ITH ANY CODE. HYDRO MASSAGE PRODUCTS EXPRESSLY DISCLAIMS ALL
WARRANTIES NOT STATED IN THIS LIMITED WARRANTY.
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USTOMER MUST READ AND FOLLOW ALL SET-UP AND USAGE INSTRUCTIONS IN
THE APPLICABLE INSTALLATION, OPERATING AND/OR USER MANUAL(S). IF
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USTOMER FAILS TO DO SO, THE PRODUCT MAY NOT FUNCTION PROPERLY. The
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imited warranties herein shall not apply to damage caused by failure to adhere to any of the
operating, installation or maintenance instructions stated in our manuals. The limited
warranties herein shall not apply to any product following incorrect operating procedures,
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reakage or damages caused by the fault, carelessness, abuse, misuse, misapplication,
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mproper maintenance, alteration or modification of the product, as well as any chemical or
natural corrosion, fire, act of God or any other casualty.
THE CUSTOMER IS ENTIRELY RESPONSIBLE FOR THE PROPER INSTALLATION OF THE
PRODUCT. Hydro Massage Products does not install or supervise the installation of its products
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nd therefore cannot be held responsible for any default, breakage, property damage or other
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amage, loss or expense caused thereby or resulting therefrom, directly or indirectly.
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HIS LIMITED WARRANTY DOES NOT COVER PROPERTY DAMAGE DUE TO WATER.
The responsibility for water damage is solely that of the installer or Customer as we recommend
a pre-install water test in the installation instructions, Owner's manual and troubleshooting guide.
The Customer/Purchaser must provide an access panel to the components of the products as
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escribed in the installation guide in order for Hydro massage products to provide for the warranty
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ork specified herein. If such an access panel is not available, or additional travel is required to
get to the job site, then any additional expense that is necessary to obtain access to the
components will be the responsibility of the Customer.
This limited warranty does not apply to products or equipment that are not installed or operated
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n accordance with the instructions supplied by Hydro Massage Products. This limited warranty
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oes not apply to equipment or products that are not installed in accordance with all applicable
rules, regulations and legislation pertaining to such installation.
This limited warranty does not apply to products or equipment installed or operated outside the
continental United States.
If any product or equipment subject to this warranty that requires warranty service is not located
within 100 miles of a city with a population of at least 50,000, then Customer shall be required to
pay a trip charge for the service technician in advance of any work to be performed. The amount
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f the trip charge shall be determined and paid at the time that the warranty service is requested.
Hydro massage products shall not be held liable for personal injuries or death to any person or
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or any direct, special, incidental or consequential damage, loss of time, loss of profits,
inconvenience, incidental expenses, labor or material charges, or any other costs resulting from
the use of the product or equipment or pertaining to the application of the present warranty, or
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esulting from the removal or replacement of any product or element or part covered by this
warranty.
Manufacturer warrants the door seal for the life of the unit under normal use and conditions. This
warranty shall not apply to any failure resulting from negligence, abuse, misuse, misapplication,
alteration or modification or improper maintenance. The replacement door seal will be issued to
the end user and it will be the responsibility of the end user to determine the means of installation.
Manufacturer will not be liable for any incidental expenses or material charges in connection with
removal or replacement of the door seal.
This Limited Warranty does not cover damages or defects caused by or which are a result of
shipping damage.
Hydro Massage Products reserves the right to discontinue and/or change models, colors and
specifications in design together with replacement parts without notice and without incurring any
obligations.
All waste and overflows, faucets, jet trim, pillows and pump seals are warranted to be free from
defects at time of delivery.
This limited warranty does not include the cost of shipping the Hydro Massage Products unit or
any of its components for warranty work. The cost of any such shipping charges shall be the
responsibility of the Customer.
IF THE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, CUSTOMER’S SOLE AND
EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT. IN NO EVENT WILL HYDRO
MASSAGE PRODUCTS, ITS AFFILIATES OR SUPPLIERS BE LIABLE TO THE CUSTOMER
OR ANY THIRD PARTY FOR ANY DAMAGES IN EXCESS OF THE PURCHASE PRICE OF
THE PRODUCT. THIS LIMITATION APPLIES TO DAMAGES OF ANY KIND WHATSOEVER,
INCLUDING ANY DIRECT OR INDIRECT DAMAGES, PROPERTY DAMAGES, LOST
PROFITS, LOST SAVINGS OR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY
DAMAGES, WHETHER FOR BREACH OF CONTRACT, WARRANTY, TORT OR
OTHERWISE, OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH
PRODUCT, EVEN IF HYDRO MASSAGE PRODUCTS HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY OTHER PARTY.
This limited warranty gives the Customer specific legal rights and the Customer may have other
rights, which vary from one state and/or province to another.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
• Service made necessary by modification of the product or by accident, misuse, abuse, neglect,
improper installation, or improper maintenance. Replacement of missing parts, the provision
of retrofits, or preventive maintenance.
• Installation or removal of accessory retrofits or peripheral equipment of which the Hydro
Massage Products unit may be a part.
• Service made necessary by any external cause, including fire, theft, acts of God, alteration,
power failures, surges or shortages, lightning, or repairs by persons other than those
authorized by Hydro Massage Products.
• Damage caused by the use of the Hydro Massage Products unit outside the usage parameters
set forth in the Hydro Massage Products owner or users manual.
• Repair or replacement of plastics, or appearance parts such as interior or exterior finishes or
trim.
COMMERCIAL LIMITATIONS. The limited warranty period for products installed for commercial
applications or used in commercial applications or used in commercial ventures is the same as
set forth above, except that the limited warranty period is reduced and limited to one (1) year
from the initial date of purchase from an authorized dealer by the Customer for all parts and labor.
Hydro Massage Products is not responsible to the Customer for the loss of use or loss of profits
under any circumstances. If the product is used as a display model, the unit warranty is for one
year and begins from the date of manufacture.