Operation Manual

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10.2 RMA request form
Company:
Date:
Street address:
City/town:
Postal
code:
Country:
Contact:
Phone:
E-mail:
Fax:
Contact:
Date:
Reserved for internal use
RMA no.:
Assigned by:
Date:
Reason for return: Copy of customer invoice included?
RMA request accompanied by other documents?
Description of the documents:
Model no.:
Invoice no.:
Serial number:
Invoice date:
Problem:
Warranty repair policy
1. Shipping costs for returned products must be paid in advance. All shipping costs associated with a return shipment are borne by
you.
2. Products may be sent back to us only after prior approval by the company. Return shipments for which approval has not been
given by the company will be sent back, with all shipping costs to be borne by you.
3. We will replace or repair the products and return them to you free of charge using the shipping service of your choice.
4. If you choose express shipment (by a shipping service selected by you), you are responsible for paying the shipping costs.
Return procedure
1. Before requesting an RMA number from us, please check whether you have properly observed the installation and use
instructions in the manual.
2. Contact our RMA department by phone and ask for an RMA request form.
3. Ensure that all fields of the RMA request form are fully completed.
4. In the case of returns during the warranty period, please include the customer copy of your original sales invoice.
5. Send the RMA request form, the sales invoice and any other relevant documents (photos, etc.) to us or provide them by e-mail.
An RMA number will be assigned to you within 24 hours after we receive the necessary documents. We may refuse to assign you
an RMA number if the information mentioned in points 3 and 4 above is missing.
6. The RMA number must be marked clearly on the shipping label of the package and noted on the shipping documents.