User's Manual

56
8.OO troubleshooting (continued)
8.O1 Troubleshooting Table (continued)
Problem Cause Solution
7. The dispenser you are
trying to connect to does
not appear in the HOME
screen
a. The dispenser is assigned to a site that is
outside of your user responsibilities
• Contact your Chemical Company Admin or Hydro
Technical Support to check your user settings.
b. Weak or no Bluetooth connection
• Move closer to the dispenser (Bluetooth range is 0-30
ft/10 m).
• Check that your mobile device has its Bluetooth turned
on. If on already, turn off and power cycle your mobile
device. When power is restored, turn the Bluetooth
back on.
• Replace DMx Main board.
8. The site you are installing
in does not appear in
the list when mapping
the dispenser to the site
(Asset Management)
a. The site has not been set up correctly in
Hydro Connect
• Contact your Chemical Company Admin or Hydro
Technical Support to set up the site correctly and to
check your user settings.
9. Data is not being
populated into Hydro
Connect
a. The DMx has been assigned to the wrong
site (Asset Management)
• Use the DMx mobile application to reassign the device
to the proper site.
b. Insufficient connectivity on the mobile
device to send data
• In order to send the data via the mobile device, the user
must connect, disconnect and then go to an area with a
stable Wi-Fi or cellular connection for transmission.
10. Power/Standby LED is
flashing red once per
second and the Hydro
Connect Mobile App
displays "RTC Error" or
"Hardware Error".
(Pressing the Power/
Standby button
changes the Power/
Standby LED to flashing
orange once per
second.)
a. DMx main board hardware failure. Rack
data may not be recorded correctly, but the
dispenser is still functional
• Replace DMx Main board.
11. The meaning of an
orange or red alarm
code displaying on the
dispenser control pad is
unknown
a. The user is not familiar with DMx alarm
codes
• Refer to the Alarm section of this manual (page 41) or
contact Hydro Technical Support.
• In general, if the LEDs are flashing, contact the
technician, if it is solid, the Kitchen staff can address the
alarm.
WARNING: Electrical installation and maintenance should be completed by a qualified electrician. All local and
national electrical regulations are to be observed.