Warranty Manual

Hydrow Home Use Limited Warranty
Crew by True Rowing Inc. (“Hydrow) warrants that the covered components of the Hydrow
rower will be free of defects or malfunctions during normal use during the applicable
warranty periods described below, subject to all of the terms, conditions and exclusions set
forth below (the “Warranty”).
This Warranty applies only to Hydrow products manufactured and distributed by Hydrow or its
authorized dealers and is only valid for such products sold for use in a home setting in North
America. This Warranty applies only against defects in materials and workmanship, and not
those issues that occur as a result of normal wear and tear, misuse, or those that occur
outside of the conditions set forth below. THIS WARRANTY IS NOT ASSIGNABLE AND CANNOT
Hydrow’s obligations under this Warranty are limited as set forth below:
Warranty Periods and Coverage
The warranty periods for Hydrow products, including floor models purchased by consumers,
commence on the date of delivery to the original purchaser or eighteen (18) months from the
original ship date to the reselling authorized distributor, whichever occurs first.
* Including handle, strap, seat assembly, and hinge on screen carriage.!
** Six years when purchased through an authorized dealer.!
***Eighteen months when purchased through an authorized dealer.!
Warranty Terms and Conditions
The warranty applies to the Hydrow product only if such product: (a)! has been used
exclusively by consumers in a home setting and not used for a commercial purpose in any
way; (b)! has been serviced exclusively by a Hydrow Authorized Service Provider; (c)! remains
in the possession of the original purchaser and proof of purchase is demonstrated, or, for
gifted Hydrows, the owner of the original subscription attached to the Hydrow; (d)! has not
been subjected to accident, misuse, abuse, improper service, or non-Hydrow modification
and has a serial tag that has not been altered or defaced; and (e)!claims are made within the
warranty period and in accordance with the process described herein.
At Hydrow’s option, Hydrow may replace defective parts with new parts or serviceable used
parts that are equivalent to new parts in performance. All exchanged parts and Hydrows
replaced under this warranty become the property of Hydrow after the repair or exchange.
Warranty Period for Home Use
Structural Frame
Five years**
Screen and other electronics
Tw o y e a r s
Wear items*
Tw o y e a r s
One year***
Effective April 12, 2019

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