Warranty Manual

Any replacement or repaired component shall be warranted for the remainder of the original

Warranty period or 30 days, whichever is longer, or for any additional period that is required

by applicable law.

In the event that necessary parts required for a satisfactory repair under the terms outlined

in this Warranty are not and will not be available in a reasonable time, Hydrow shall fully

replace, at Hydrow’s sole discretion, the malfunctioning unit with a comparable new machine

or a comparable used version of similar manufacture date and functioning condition as the

unit being replaced.

This Warranty does not cover products used in any commercial setting including, but not

limited to: dues paying facilities or any other facility where membership is required for use,

corporate wellness settings, multi-family housing facilities, hospitality settings, or personal

training studios.

EXCLUSIONS:

This Limited Warranty shall NOT apply to:

! Damage or equipment failure due to normal wear and tear, improper or negligent

assembly, maintenance, installation, relocation, or repair, except for repairs

performed by a Hydrow Authorized Service Provider

! Structural, functional or cosmetic damage, including rust, corrosion and unusual wear,

caused by failure to follow the operation and maintenance procedures described in the

owner’s manual or by use of the Hydrow with parts or accessories from third parties

! Damage or equipment failure caused by electrical wiring not in compliance with

electrical codes or Hydrow owner’s manual specifications or by failure to provide

reasonable and necessary maintenance as outlined in the owner’s manual

Moving parts bolted to the structural frame (e.g., moving arms, position adjustments,

etc.) are not included in the “Structural Frame” warranty

Software, even if sold with or embedded in the Hydrow, or Internet connectivity.

Crew does not warrant that the operation of the Hydrow will be uninterrupted or

error-free

Damage or equipment failure due to accident, abuse, improper or abnormal use,

neglect, corrosion, discoloration of paint or plastic (or any other change in cosmetic

appearance that does not affect performance), theft, vandalism, fire, flood, wind,

lightning, freezing or other natural disasters or acts of God of any kind, electrical

wiring, power reduction, power fluctuation or power failure from whatever cause,

unusual atmospheric conditions, collision, introduction of foreign objects, or

modifications that are unauthorized or not recommended by Hydrow

! Hydrow does not pay labor outside North America. This Warranty is exclusively for

equipment sold and used in North America.

! Pickup and delivery involved with repairs

! Service calls to correct installation of the equipment or instruct owners on how to use

the equipment

! Any labor costs incurred beyond the applicable labor warranty period

Effective April 12, 2019