Warranty Manual

How to Obtain Warranty Service
To be eligible for service under this Limited Warranty you must contact your local authorized
service agent or the Hydrow Customer Support team by email at [e-mail],
directly through the Hydrow console, or by phone at [phone]. You will be asked to
provide Hydrow with the serial number of your Hydrow and the dated receipt, or other proof
of purchase indicating the date purchased, upon discovering any nonconformity or defect. To
claim under this warranty, you must notify your authorized service agent or Hydrow within
thirty! (30) days after the date of discovery of any nonconformity and make the affected
product available for inspection by Hydrow or its service representative within ten! (10) of
notifying Hydrow of your claim. Claims must be made within the specified warranty period.
Disclaimer of Warranties, Limitation of Liability
The limited warranties provided herein are the exclusive warranties given by Hydrow and
supersede any prior, contrary or additional representations, whether oral or written. ANY
IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE THAT APPLY TO ANY PARTS DESCRIBED ABOVE ARE LIMITED IN DURATION
TO THE PERIODS OF EXPRESS WARRANTIES GIVEN ABOVE FOR THOSE SAME PARTS. HYDROW
HEREBY DISCLAIMS AND EXCLUDES THOSE WARRANTIES THEREAFTER, EXCEPT TO THE EXTENT
PROHIBITED BY LAW. HYDROW ALSO HEREBY DISCLAIMS AND EXCLUDES ALL OTHER
OBLIGATIONS OR LIABILITIES, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH
RESPECT TO ANY NONCONFORMANCE OR DEFECT IN ANY PRODUCT, INCLUDING BUT NOT
LIMITED TO: (A)! ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN TORT, WHETHER OR
NOT ARISING FROM THE NEGLIGENCE OF HYDROW OR ITS SUPPLIERS (WHETHER ACTIVE,
PASSIVE OR IMPUTED); AND (B)! ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY FOR
LOSS OF OR DAMAGE TO ANY EQUIPMENT. This disclaimer and release shall apply even if the
express warranty set forth above fails of its essential purpose.
IN NO EVENT WILL HYDROW, ITS SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR
DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF
OR IN CONNECTION WITH THIS WARRANTY OR THE PURCHASE, USE, REPAIR OR MAINTENANCE
OF EQUIPMENT OR PARTS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL DAMAGES, ECONOMIC LOSS, LOSS OF PROPERTY OR PROFITS, LOSS OF
ENJOYMENT OR USE, OR OTHER CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY NATURE
WHATSOEVER. CREW SHALL NOT BE LIABLE FOR ANY DAMAGE OR INJURY INCURRED DURING,
OR AS A RESULT OF, ANY REPAIR OR ATTEMPTED REPAIR OF EQUIPMENT BY ANYONE OTHER THAN
A HYDROW AUTHORIZED SERVICE TECHNICIAN. THE FOREGOING LIMITATIONS DO NOT AFFECT
ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree that the above limitations of liability together with the other provisions in this
Warranty that limit liability are essential terms of this Warranty and that Hydrow would not
be willing to grant you the rights set forth in this Warranty but for your agreement to the
above limitations of liability; you are agreeing to these limitations of liability to induce
Hydrow to grant you the rights set forth in this Warranty.
Any disputes between you and Hydrow related to this Limited Warranty will be governed by
the then-current dispute resolution procedures in Hydrow’s Terms of Use, available at
https://hydrow.com/terms/
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Effective April 12, 2019