Knape & Vogt insists on the Call Knape & Vogt at: 1-800-253-1561
MISSING A PART? There is no need to return this item to the store. Instead call our TOLL FREE HOTLINE. 1-800-253-1561 We appreciate your purchase of the HyLoft storage system. Knape & Vogt has made every effort to supply a quality product that insures a lifetime of trouble-free service. In the event that you have any type of problems and BEFORE RETURNING THE UNIT TO THE SELLER, please call our toll free number 1-800-253-1561.