Common Issues

780 Montague Expy, Ste 601, San Jose, CA 95131 ! Tel: [phone] ! Email: [e-mail]
Unlimited)Access,)Anywhere,)Anytime!
www.ibabylabs.com!
External)network)problems!
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Question1:"Why"can"I"not"see "the "v ide o "feed"via " 3G/4G?!
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1."Unp lug "p ower"a d ap ter"of"the "router"and"p lu g"it"in "a gain(the"router"ibaby"p roduct"con n ec ted)."
!You $sh o ul d $b e $ab le$ to $se e$th e$v ide o$feed . "
2."Unp lug "p ower"a d ap ter"of"the "cam e ra"and"plu g"it"in "gain""
3.#The"network"might"have"a"firewall."
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Question2:"Why"is"there"a"dela y"when"I’m"viewing "th e"v id eo "feed"v ia" 3G/4G?!
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Click&on&the&camera&list&at&the&top&of&the&app.&A&green&dot&near&the&camera&means&the&camera&is&online.&
A"gray"dot"means"the"camera"is"not"online."
If#the#came ra#is#not#o nline,#plea se #c h ec k #th e #following #in struc tio n s :"
•"Unplug'power'adapter'of'the'camera'and'plug'it'in'again.'You'should'be'able'to'see'the'video'feed."
•" Unplug' the' power'on'the' router'and'plug'back' in'(the'router'iBaby' product' connected)If&the& camera&
is#online:"
•"Your%upload%speed%is%low.%We%recommend%the%Internet%speed%to%be%at%least%2.5!Mbps."
•" Change' the' resolution' of' the' camera' to' low.' For' that,' go' to' APP' settings' !>" Display" Settings" !>"
Resolution"
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Feature!
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Question1:+Does+the+baby"monitor"support"multi"user%viewing?!
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It#supports#unlimited#users."
Users%have%two%type:%Owner%and%Viewer"
The$user$who$plug$in$ the$USB$cable$is$owner,$each$ mo nitor$has$one$ ow ner.$If$the$ other$accounts$ plug$
in#the# USB#cable # to#in stall#camera,#the#first#user!cannot&view&the&monitor&anymore,&The&latest&user&plug&
in#the#US B #cab le#to#install#the#m o n itor#w ill#b e #be come#owne r."
If#you#forget#which#ac count#is#user,#logout#the#app#and#login#back#in#again#and#set#up#the#monitor."
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If#othe r# u s ers#ne ed # to# view#the# v id eo # feed,%they%need%to%create%an%account%in%the%app%first%and%have%the%
owner&invite&them.&Yo u &can&use&the &sam e &account&to&view&the&vide o&feed&on&more&than&on e&d evice."
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Question2:"Can"I"play"mu sic "up lo a de d "to"my"pho n e/ tablet"thro u g h "the "monitor?!
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For$Apple$users,#iBaby#Monitor#M6!supports'the'music'uploaded'from'iTun es.'The'music'should'be'in'
MP3! format.( For( Android( users,( upload( the( music( from( the( local( memory( on( the( phone/tablet.( The(
music&should&also&be&in&MP3!format'and'less'than'5!MB."
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