Common Issues

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Question3:+Can+the+video$feed$be$viewed$on$the$computer?!
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This%feature%is%not%developed."
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Question4:"How"can"I"save"th e "ale rt"p h o tos"on "my"ph on e ? !
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Image& in&the& gallery&are& in& thumbnails&type& and&downloaded& from&the&serve r.&Se lect & the&thumbnails,&
the$image$will$ be$downloaded$successfully(when(full(screen(display."
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Apple%users:%Click%‘Save%Image’,%and%the%photo%will%be% saved%to%the%Camera%Roll."
Android' users:' the' photos' will' be' saved' automatically.' Default' path' is' /AlertBmp' and' is' saved' on'
phone's(SD(card."
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Question5:+How+can+I+save$the$alert$videos$on$my$phone?!
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Currently) the) alert) videos) are) stored) on) the) server.) Apple) users) cannot) save) to) the) local) memory.)
Android'users'can'access'the' alert'video'from'the'server'and'download'it.'Default'path'is' /AlertVideo'
and$is$saved$on$phone's#SD #card."
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Question6:"How"can"I"adjust"the"music"volume"on"the "m o n itor? !
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Make%sure%your% monitor% firmware% is%version%2.7.1!or#above.#You#can#find#volume#controls#in#the#‘Play#
Music’'feature'in'the'app.'Or'adjust'the'volume'of'your'phone/tablet."
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Other&issues:!
Question!1:#W hen#the#two"way$audio$is$enabled!(I#speak#and#listen#at#the#sa m e #tim e ),#I#hea r#static#
sound.!
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The$phone$is$too$close$to$the$monitor,$both$devices$work$well$when$they$are$within$10! meters&from&
each%other."
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Question!2:#W hy#is#the#sound#alert#not#sensitive#even#whe n# it#is#adjusted#to#the#highest#sensitivity#
level?%!
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Turn%on%the%'Speak'%button%and%turn%it%off%after%10!seconds.(The(sound(alert(will(be(sensitive."
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Question)3:)I)cannot)hear)any)sound)from)the)phone/tablet)even)though)I)have)the)‘Listen’) button)
on.!
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Try$the$following$steps:"
1."Ma ke"sure"your"phone"is"not "in"sile nt"m o d e."Tu rn "off"the "‘Listen”"button"and"tu rn "it"o n"a gain."
2."Close "the "a pp "a n d"th e n "reope n"it."
3."Unp lug "p ower"a d ap ter"and "p lug "it"in "again."
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