Datasheet

IBM�Japan�Hardware�Announcement IBM�is�a�registered�trademark�of�International�Business�Machines�Corporation
19
Increased�uptime:��The�Electronic�Service�Agent�tool�is�designed�to�enhance�the
Warranty�or�Maintenance�Agreement�by�providing�faster�hardware�error�reporting�and
uploading�system�information�to�IBM�Support.�This�can�translate�to�less�wasted�time
monitoring�the�"symptoms,"�diagnosing�the�error,�and�manually�calling�IBM�Support�to
open�a�problem�record.�Its�24�x�7�monitoring�and�reporting�mean�no�more�dependence�on
human�intervention�or�off-hours�customer�personnel�when�errors�are�encountered�in�the
middle�of�the�night.
Security:��The�Electronic�Service�Agent�tool�is�designed�to�be�secure�in�monitoring,
reporting,�and�storing�the�data�at�IBM.�The�Electronic�Service�Agent�tool�securely
transmits�either�via�the�Internet�(HTTPS�or�VPN)�or�modem,�and�can�be�configured�to
communicate�securely�through�gateways�to�provide�customers�a�single�point�of�exit
from�their�site.�Communication�is�one�way.�Activating�Electronic�Service�Agent�does
not�enable�IBM�to�call�into�a�customer's�system.�System�inventory�information�is
stored�in�a�secure�database,�which�is�protected�behind�IBM�firewalls.�It�is�viewable
only�by�the�customer�and�IBM.�The�customer's�business�applications�or�business�data
is�never�transmitted�to�IBM.
More�accurate�reporting:��Since�system�information�and�error�logs�are�automatically
uploaded�to�the�IBM�Support�center�in�conjunction�with�the�service�request,�customers
are�not�required�to�find�and�send�system�information,�decreasing�the�risk�of
misreported�or�misdiagnosed�errors.�Once�inside�IBM,�problem�error�data�is�run
through�a�data�knowledge�management�system�and�knowledge�articles�are�appended�to�the
problem�record.
Customized�support:��Using�the�IBM�ID�entered�during�activation,�customers�can�view
system�and�support�information�in�the�"My�Systems"�and�"Premium�Search"�sections�of
the�Electronic�Support�website�at
http://www.ibm.com/support/electronic
My�Systems�provides�valuable�reports�of�installed�hardware�and�software�using
information�collected�from�the�systems�by�Electronic�Service�Agent.�Reports
are�available�for�any�system�associated�with�the�customer's�IBM�ID.�Premium
Search�combines�the�function�of�search�and�the�value�of�Electronic�Service�Agent
information,�providing�advanced�search�of�the�technical�support�knowledgebase.�Using
Premium�Search�and�the�Electronic�Service�Agent�information�that�has�been�collected
from�your�system,�customers�are�able�to�see�search�results�that�apply�specifically�to
their�systems.
For�more�information�on�how�to�utilize�the�power�of�IBM�Electronic�Services,�contact
your�IBM�Systems�Services�Representative,�or�visit
http://www.ibm.com/support/electronic
Terms�and�conditions
MES�discount�applicable
No
Field�installable�feature
Yes
Warranty�period
One-year�limited�warranty
�1
,�or�system�warranty�for�SSDs�and�HDDs.
An�IBM�part�or�feature�installed�during�the�initial�installation�of�an�IBM�machine
is�subject�to�a�full�warranty�effective�on�the�date�of�installation�of�the�machine.
An�IBM�part�or�feature�that�replaces�a�previously�installed�part�or�feature�assumes
the�remainder�of�the�warranty�period�for�the�replaced�part�or�feature.�An�IBM�part�or
feature�added�to�a�machine�without�replacing�a�previously�installed�part�or�feature
is�subject�to�a�full�warranty�effective�on�its�date�of�installation.�Unless�specified