ServicePac Part Number List for Software Support Services Software Support Part Numbers Part Number Page Part Number Page Part Number Page 12X6780 2 51J8571 13 71Y2806 11 12X6781 2 51J8572 14 71Y2807 11 12X6782 3 51J8573 14 71Y2808 11 12X6783 3 51J9574 15 71Y2809 12 12X6784 4 51J8575 16 12X6785 4 51J8576 16 12X6786 5 51J8577 17 12X6787 5 51J8578 17 12X6788 32 51J8579 18 12X6789 32 51J8580 18 12X6790 33 51J9294 19 12X6791 33 51J9295 19 29R5097 30
ServicePac Part Number List for Software Support Services Support Line Offerings 12X6780 - IBM Software Support Services - ServicePac for Support Line for VMware on System x or Blade servers (1 year 24x7 VMware Enhanced support on a single server with up to 2 processors) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on all the products specified within the VMware Enhanced product group which can be found at the followin
ServicePac Part Number List for Software Support Services 12X6782 - IBM Software Support Services - ServicePac for Support Line for VMware on System x or Blade servers (1 year 24x7 VMware Enhanced support on a single server with 6 to 8 processors) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on all the products specified within the VMware Enhanced product group which can be found at the following web link; http://www-0
ServicePac Part Number List for Software Support Services 12X6784 - IBM Software Support Services - ServicePac for Support Line for VMware on System x or Blade server (3 year 24x7 VMware Enhanced support on a single server with up to 2 processors) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on all the products specified within the VMware Enhanced product group which can be found at the following web link; http://www-0
ServicePac Part Number List for Software Support Services 12X6786 - IBM Software Support Services - ServicePac for Support Line for VMware on System x or Blade server (3 year 24x7 VMware Enhanced support on a single server with 6 to 8 processors) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on all the products specified within the VMware Enhanced product group which can be found at the following web link; http://www-03
ServicePac Part Number List for Software Support Services 46D3512 - IBM Software Support Services - ServicePac for Support Line for VMware on System x or Blade server (1 year 8x5 VMware Enhanced Support on a single server with up to 2 processors) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on all the products specified within the VMware Enhanced product group which can be found at the following web link; http://www-03
ServicePac Part Number List for Software Support Services In providing this service IBM will use commercially reasonable efforts to respond by telephone to your service request(s) within two (2) hours (during Prime Shift) and provide remote assistance for: basic, short duration installation, usage, and configuration questions, and questions regarding IBM Supported Product publications.
ServicePac Part Number List for Software Support Services vendor and notify you of IBM's actions. At this point IBM support shall be fulfilled. Resolution of these problems is the responsibility of the vendor This service will be provided during: Prime Shift for all problems (IBM standard business hours in the local time zone / country where you receive the Service (e.g., 9 a.m. to 5 p.m., Monday through Friday, excluding national holidays).
ServicePac Part Number List for Software Support Services 46D3519 - IBM Software Support Services - ServicePac for Support Line for VMware on BladeCenter (3 year 8x5 VMware Enhanced Support on a single BladeCenter including the installed Blades) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on all the products specified within the VMware Enhanced product group which can be found at the following web link; http://www-03.
ServicePac Part Number List for Software Support Services For non-IBM products, IBM will assist you to isolate the problem cause and provide you with recovery information, if available, from the vendor. IBM will provide corrective service information and program fixes, if available and IBM is authorized to provide to you for known defects. If a new (unknown) defect is identified, IBM will report it to the appropriate vendor and notify you of IBM's actions. At this point IBM support shall be fulfilled.
ServicePac Part Number List for Software Support Services 71Y2806 - IBM Software Support Services - ServicePac for Support Line for VMware on System x or Blade server (1 year, 8x5 VirtualCenter Heartbeat level VMware support on a single server) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on VMware VirtualCenter Heartbeat.
ServicePac Part Number List for Software Support Services vendor and notify you of IBM's actions. At this point IBM support shall be fulfilled. Resolution of these problems is the responsibility of the vendor This service will be provided during: Prime Shift for all problems (IBM standard business hours in the local time zone / country where you receive the Service ( e.g., 9 a.m. to 5 p.m.
ServicePac Part Number List for Software Support Services 51J8570 - IBM Software Support Services - ServicePac for Support Line for VMware on System x or Blade server (1 year, 8x5 Standard level VMware support on a single server with up to 2 processors) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on all the products specified within the VMware Standard product group which can be found at the following web link; http:/
ServicePac Part Number List for Software Support Services For IBM products included within this group IBM will provide remote assistance for: code-related problem questions, diagnostic information review to assist in isolation of a problem cause, and for known defects, make available corrective service information and program fixes which you are entitled to receive under the terms of your IBM license.
ServicePac Part Number List for Software Support Services This service will be provided during: Prime Shift for all problems (IBM standard business hours in the local time zone / country where you receive the Service (e.g., 9 a.m. to 5 p.m., Monday through Friday, excluding national holidays). IBM will provide this service for a period of three years from the receipt of the confirmation mail.
ServicePac Part Number List for Software Support Services 51J8575 - IBM Software Support Services - ServicePac for Support Line for VMware on System x or Blade server (1 year, 24x7 Foundation / Essentials / Essentials Plus level VMware support on a single server with up to 2 processors) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on all the products specified within the VMware Foundation / Essentials product group wh
ServicePac Part Number List for Software Support Services authorized to provide to you for known defects. If a new (unknown) defect is identified, IBM will report it to the appropriate vendor and notify you of IBM's actions. At this point IBM support shall be fulfilled. Resolution of these problems is the responsibility of the vendor This service will be provided during: Prime Shift for all problems (IBM standard business hours in the local time zone / country where you receive the Service ( e.g., 9 a.m.
ServicePac Part Number List for Software Support Services 51J8579 - IBM Software Support Services - ServicePac for Support Line for VMware on System x or Blade server (3 year, 24x7 Standard level VMware support on a single server with up to 2 processors) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on all the products specified within the VMware Standard product group which can be found at the following web link; http:
ServicePac Part Number List for Software Support Services vendor and notify you of IBM's actions. At this point IBM support shall be fulfilled. Resolution of these problems is the responsibility of the vendor This service will be provided during: Prime Shift for all problems (IBM standard business hours in the local time zone / country where you receive the Service ( e.g., 9 a.m. to 5 p.m.
ServicePac Part Number List for Software Support Services Prime Shift for all problems (IBM standard business hours in the local time zone / country where you receive the Service ( e.g., 9 a.m. to 5 p.m., Monday through Friday, excluding national holidays), and Off Shift (all hours outside Prime Shift) for Customer Critical Problems (Customer Critical Problem means a problem for which you have no known temporary solution, resulting in a critical disruption of your business operations).
ServicePac Part Number List for Software Support Services IBM will provide this service for a period of one year from the receipt of the confirmation mail.
ServicePac Part Number List for Software Support Services 51J9300 - IBM Software Support Services - ServicePac for Support Line for Windows or Linux on System x or Blade server (3 year 24x7 MS Windows or Linux support on a single 2 socket server) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on all the products specified within the WIN LIN OS product group which can be found at the following web link; http://www-03.ibm.
ServicePac Part Number List for Software Support Services 51J9302 - IBM Software Support Services - ServicePac for Support Line for Windows or Linux on System x or Blade server (3 year 24x7 MS Windows or Linux support on a single 8 socket server) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on all the products specified within the WIN LIN OS product group which can be found at the following web link; http://www-03.ibm.
ServicePac Part Number List for Software Support Services 65Y4934 - IBM Software Support Services – Software Support for Microsoft Windows Small Business Server / Essential Business Server – Standard Edition on System x (1 year 24x7 MS Windows SBS/EBS software support on a single server) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on the SBS/EBS products specified within the WINDOWS product group which can be found at
ServicePac Part Number List for Software Support Services For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on the products specified within the WINDOWS product group which can be found at the following web link; http://www-03.ibm.com/services/sl/products/java2.html .
ServicePac Part Number List for Software Support Services In providing this service IBM will use commercially reasonable efforts to respond by telephone to your service request(s) within two (2) hours (during Prime Shift) and provide remote assistance for: basic, short duration installation, usage, and configuration questions, and questions regarding IBM Supported Product publications.
ServicePac Part Number List for Software Support Services 65Y5205 - IBM Software Support Services – Support Line for Midrange Disk Storage ServicePac (3 year 24x7 Midrange Disk Storage support on a single DS5000 device) For this part number IBM will provide you remote assistance in the form of how to and usage support (via telephone from an IBM support centre) on all the products specified within the MID RANGE DISK product group which can be found at the following web link; http://www-03.ibm.
ServicePac Part Number List for Software Support Services In providing this service IBM will use commercially reasonable efforts to respond by telephone to your service request(s) within two (2) hours (during Prime Shift) and provide remote assistance for: basic, short duration installation, usage, and configuration questions, and questions regarding IBM Supported Product publications.
ServicePac Part Number List for Software Support Services In providing this service IBM will use commercially reasonable efforts to respond by telephone to your service request(s) within two (2) hours (during Prime Shift) and provide remote assistance for: basic, short duration installation, usage, and configuration questions, and questions regarding IBM Supported Product publications.
ServicePac Part Number List for Software Support Services IBM Director Software Support Offerings 29R5097 - IBM Software Support Services - ServicePac for IBM Director Software Support (1 year 8x5 IBM Director software support for up to 10 Director agents) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on the IBM Director systems management program running on an System x or Blade management server and up to 10 IBM Direct
ServicePac Part Number List for Software Support Services 29R5099 - IBM Software Support Services - ServicePac for IBM Director Software Support (1 year 8x5 IBM Director software support for up to 50 Director agents) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) on the IBM Director systems management program running on an System x or Blade management server and up to 10 IBM Director agents.
ServicePac Part Number List for Software Support Services IBM RTS (Remote Technical Support) ServicePac for System x or BladeCenter Offerings 12X6788 - IBM Software Support Services – RTS ServicePac for System x (3 year 8x5 support on a single 1 socket server) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) of your System x server pertaining to the following: - set up and configuration support for your System x; - erro
ServicePac Part Number List for Software Support Services For IBM products included within this group IBM will provide remote assistance for: code-related problem questions, diagnostic information review to assist in isolation of a problem cause, and for known defects, make available corrective service information and program fixes which you are entitled to receive under the terms of your IBM license.
ServicePac Part Number List for Software Support Services - error-free launch of your System x OS; - assistance with the installation of your System x accessories and upgrades; support to analyze machine failures to check that the hardware is working fault free, or returning the machine to factory installed defaults; and - basic short duration installation, usage and configuration questions; - diagnostic information review to assist in problem isolation; - code-related problem questions; - for a
ServicePac Part Number List for Software Support Services This service will be provided during: Prime Shift for all problems (IBM standard business hours in the local time zone / country where you receive the Service (e.g., 9 a.m. to 5 p.m., Monday through Friday, excluding national holidays). IBM will provide this service for a period of one year from the receipt of the confirmation mail.
ServicePac Part Number List for Software Support Services - code-related problem questions; - for a known defect available corrective service information. In providing this service IBM will use commercially reasonable efforts to respond by telephone to your service request(s) within two (2) hours (during Prime Shift).
ServicePac Part Number List for Software Support Services 41C5760 - IBM Software Support Services – RTS ServicePac for BladeCenter (1 year 8x5 support on a single BladeCenter including the installed Blades) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) of your BladeCenter pertaining to the following: - set up and configuration support for your BladeCenter; - error-free launch of your BladeCenter OS; - assistance wi
ServicePac Part Number List for Software Support Services authorized to provide to you for known defects. If a new (unknown) defect is identified, IBM will report it to the appropriate vendor and notify you of IBM's actions. At this point IBM support shall be fulfilled. Resolution of these problems is the responsibility of the vendor This service will be provided during: Prime Shift for all problems (IBM standard business hours in the local time zone / country where you receive the Service (e.g., 9 a.m.
ServicePac Part Number List for Software Support Services IBM Start-up Support Offerings 43X3840 - IBM Software Support Services – ServicePac for 90 day Start-up support on System x or Blade server (90 day, 8x5 support on a single server) For this part number IBM will provide you remote assistance in the form of software support (via telephone from an IBM support centre) of your System x or Blade server pertaining to the following: - set up and configuration support for your System x or Blade server; - e
ServicePac Part Number List for Software Support Services In providing this service IBM will use commercially reasonable efforts to respond by telephone to your service request(s) within two (2) hours (during Prime Shift).
