Datasheet

ServicePac Part Number List
for Software Support Services
EMEA-IS27 Part Number 20090730 Page 38 of 40
authorized to provide to you for known defects. If a new (unknown) defect is identified, IBM will report it to the appropriate
vendor and notify you of IBM's actions. At this point IBM support shall be fulfilled. Resolution of these problems is the
responsibility of the vendor
This service will be provided during:
- Prime Shift for all problems (IBM standard business hours in the local time zone / country where you receive
the Service (e.g., 9 a.m. to 5 p.m., Monday through Friday, excluding national holidays).
IBM will provide this service for a period of one year from the receipt of the confirmation mail.