SurePOS 300 Installation and Service Guide for 4810/4910 Model 31x, 32x, W2H 11-9-2005 GA27-4309-01
SurePOS 300 Installation and Service Guide for 4810/4910 Model 31x, 32x, W2H 11-9-2005 GA27-4309-01
11-9-2005 Note Before using this information and the products it supports, be sure to read the safety information booklet (GA27-4004) and the general information under Appendix B, “Notices,” on page B-1. Second Edition (March 2005) | This edition applies to IBM Point-of-Sale terminals, 4810 and 4910 (includes the 4810 terminal bundled with a printer, | display, cash drawer, and possibly other I/O). This publication is available on the IBM Retail Stores Solutions | Electronic Support Web site. 1.
11-9-2005 Contents Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . v | About this guide . . . . . . . . . . . . . . . . . . . . . . . . vii Who should read this manual . . . . . . . . . . . . . . . . . . . . vii Related publications . . . . . . . . . . . . . . . . . . . . . . . vii Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . viii Uninterruptible power supply option . . . . . . . . . . . . . . . . . viii End of life disposal . . . . . . . . . . . . . . . . . . . . . .
11-9-2005 Clear display . . . . . . . Display position . . . . . . Delete to end of line . . . . Dimming . . . . . . . . Cursor mode . . . . . . . Screen mode . . . . . . . Horizontal scroll . . . . . . Display mode set . . . . . User-definable font set . . . Graphic display mode . . . Double-size letter in horizontal Horizontal scroll on all lines . Font selection . . . . . . Null Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11-9-2005 Figures | 1-1. | 1-2. 1-3. 1-4. | 2-1. 2-2. | 2-3. Dimensions of the 4810/4910 SurePOS models) . . . . . . . . . . . . Front view of 4810/4910 . . . . . . 31x models rear view connections . . 32x models rear view connections . . View of components . . . . . . . Bracket assembly and hard drive . . Planar board assembly . . . . . . © Copyright IBM Corp. 2002, 2004 300 . . . . . . . . . . . . . . (does . . . . . . . . . . . . . . not include the . . . . . . . . . . . . . . . . . . . . . . . . .
11-9-2005 vi SurePOS Installation and Service
11-9-2005 About this guide | | | | | This guide provides product planning information, replacement and removal procedures, problem determination and parts listings of field-replaceable-units (FRUs) for the IBM 4810/4910 SurePOS™ 300. The 4910-32x model is an Express solution, which includes a 4810-32H machine, a printer, display, cash drawer, and possibly other I/O. The components of the 4910 Express Solution are determined by each country or geographical region.
11-9-2005 – 4820 Touch Drivers for SurePOS 700 Series, which includes the MicroTouch™ TouchWare™ – POSS for DOS download Accessibility Accessibility features help a user who has a physical disability, such as restricted mobility or limited vision, to use the 4810/4910 SurePOS 300 successfully. The following is a high-level list of the accessibility features: v All controls are located on the front of the machine, in easy reach. v Industry-standard serial and USB ports allow alternative I/O devices.
-9-2005 In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to be collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to customers for the return, recycling, and recovery of WEEE.
11-9-2005 Tell us what you think Your feedback is important in helping us provide accurate and high-quality information. Please take a few moments to tell us what you think about this document. You can use either of these ways to provide feedback: v Visit our Web site at http://www.ibm.com/solutions/retail/store. Select Support, then Publications. Select the publication comments link within the introductory text. Fill in the requested information and your comments.
11-9-2005 Summary of changes | | | | November 2005 v Inserted the new End-of-Life disposal statement v Inserted the new Tell us what you think statements v Added supported models to front cover | | | | | | February 2005 Updated information on IBM SurePOS 300 to include the 4910-32x model, which is an Express solution that includes the 4810-32H, a printer, display, cash drawer, and possibly other I/O devices. The 4910 Express solutions are country and geographically specific.
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11-9-2005 Chapter 1. Introduction This chapter describes the characteristics of the IBM 4810 SurePOS 300, which includes the machine type 4910. Product summary The 4810 consists of a personal computer (PC) core with expansion slots, Electronic Industries Association (EIA) 232 connectors, an Ethernet LAN adapter, and built-in video (VGA) support. In addition to these features, the 4910 SurePOS Express Model includes bundled I/O that may vary according to country and geographic region.
Product introduction 11-9-2005 | Table 1-2. Models and features (continued) | Model Base-unit standard feature | 4810-W2H 40-GB HDD, Microsoft® Windows® XP Professional preloaded | | 4910-32H/32E/32A 40-GB HDD | | Note: References in this guide to the 4810 Model 32x also apply to the 4810 Model W2H and 4910 Models 32H, 32E and 32A. Physical dimensions Figure 1-1 shows the dimensions of the product: | 90 mm ( 3.5 i n.) 300 mm ( 11.8 i n.) 216 mm (8.5 i n. ) | | Figure 1-1.
Product introduction 11-9-2005 Environmental considerations Temperature and humidity requirements are as follows: v Operating: +10°C to 40°C (50° to 104°F) with 8% to 80% relative humidity v Shipping: −40°C to +60°C (−40° to 140° F), which includes condensation but not rain. v Storage: 0°C to +60°C (32° to 140° F) | | | The 4810/4910 SurePOS 300 meets all worldwide Electromagnetic Compatibility (EMC) standards. Refer to Appendix B, “Notices,” on page B-1 for a complete description.
Product introduction 11-9-2005 This network connection LED is on when the 4810/4910 is connected to a hub or switch. | | This LED blinks during receive/send transmission. Rear connectors See the rear connector for your 4810/4910 model: v Go to “Rear connectors 4810 (31x models).” v Go to “Rear connectors 32x models” on page 1-6.
Product introduction 11-9-2005 Port for an Ethernet LAN cable. Mouse port. Port for a PS/2 or compatible keyboard. Microphone port. Audio input port. Port for audio output, such as self-amplified speakers power Power. The voltage switch allows you to select 100-127 V or 200-240 V ac. Attention When installing a new power supply, be sure to set the correct input voltage for your area or you will damage the power supply. See Figure 1-3 on page 1-4 to locate the voltage selection switch. Chapter 1.
Product introduction 11-9-2005 Rear connectors 32x models Figure 1-4 shows the connections available on the 4810/4910 models 32x: | Voltage switch D C A B E +5 VDC (E+F) +12 VDC (E+F) 3 E Cash Drawer Ethernet Figure 1-4. 32x models rear view connections. Note the location of the voltage selection switch. USB ports. SVGA display port. A B,C,D Port for external serial devices, such as a scale or a scanner. This port is COM1. Ports for second, third, and fourth external serial devices.
Product introduction 11-9-2005 Port for audio output, such as self-amplified speakers power Power. The voltage switch allows you to select 100-127 V or 200-240 V ac. Attention When installing a new power supply, be sure to set the correct input voltage for your area or you will damage the power supply. See Figure 1-4 on page 1-6 to locate the voltage selection switch. Chapter 1.
Product introduction 1-8 SurePOS Installation and Service 11-9-2005
11-9-2005 | Chapter 2. Disassembling the 4810/4910 SurePOS 300 | | | This section describes how to disassemble the 4810/4910 SurePOS 300. B A C L H D L G E | | | F Figure 2-1. View of components 1. Unplug the power cord. 2. Remove the cover from the unit. 3. Remove the hard drive ( A in Figure 2-2 on page 2-2) or compact flash ( B ): Note: The unit can accommodate either the hard disk drive or the compact flash. a.
11-9-2005 Figure 2-2. Bracket assembly and hard drive b. Using Figure 2-2, follow the directions for either an HDD or flash memory. v Press to release the tabs ( J ) on each side of the hard drive ( K ) and slide it out of the bracket ( I ). v To remove the compact flash: 1) Disconnect the cables from the compact flash 2) Remove the screws holding the assembly. Slide the compact flash card assembly ( B in Figure 2-1 on page 2-1 ) to one side and lift out. 4.
11-9-2005 a. Unplug the connector and remove the screws that hold the power supply. b. Lift the power supply from the unit. | | | | | | | | | | Attention When installing a new power supply, be sure to set the correct input voltage for your area or the power supply will be damaged. See Figure 1-3 on page 1-4 to locate the voltage selection switch. 8. Remove the screws holding the riser card and then remove riser card. Figure 2-3. Planar board assembly 9.
11-9-2005 2-4 SurePOS Installation and Service
11-9-2005 Chapter 3. Problem determination Note: Refer to IBM Safety Information - Read This First, GA27-4004, before beginning the procedures in this chapter. | | | Both software errors or hardware failures can cause problems with the 4810/4910 SurePOS 300. This chapter contains troubleshooting information to help you determine the cause of a problem and how to solve it. Preliminary checklist Begin each service call by checking all of the items in this preliminary checklist.
Problem determination 11-9-2005 Note: To troubleshoot problems with the 4610 SureMark Printer, please refer to the SureMark Printers Hardware Service Guide, GY27-0355. For other I/O devices bundled with the 4910, please refer to each device’s respective service guide.
11-9-2005 Chapter 4. Parts catalog Assembly 1: Field-replaceable units . . . . . . . . . . . . . . . . . 4-2 This chapter provides parts information available for the Model 31x and 32x system units. See the IBM Store Systems: Parts Catalog, for parts information about peripheral devices. © Copyright IBM Corp.
Parts catalog 11-9-2005 Assembly 1: Field-replaceable units 7 6 4 5 8 3 9 2 1 10 11 4-2 SurePOS Installation and Service
Assembly 1: (continued) 11-9-2005 Asm– Index Part Number 1–1 –2 –2 –3 – – –4 –5 – – – – –6 –7 – –8 –8 –9 –9 – –10 –11 – – – – 45P6211 03R5908 03R5973 16K9262 45P6236 03R5924 45P6205 45P6203 45P6235 45P6209 03R5968 45P6222 03R5912 03R5911 45P6206 45P6090 03R5953 47P9036 03R5970 45P6213 45P6204 03R5929 42L0098 03R5972 03R5969 03R5974 Units Description 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 LED panel System board (31x) System board (32x) 128-MB DIMM 256-MB DIMM 512-MB DIMM Compact Flash mou
11-9-2005 4-4 SurePOS Installation and Service
11-9-2005 Appendix A. Input/output device commands This section lists the commands and their usage. Character display (VFD) commands The integrated customer display and distributed customer display use the same command sets.
Input/output device commands 11-9-2005 Purpose: Selects the specified character set. 00 Modified IBM code page 437 (U.S.
Input/output device commands 11-9-2005 Table A-1. User character definition: Logic Controls Emulation Mode Bit Byte # 0 1 2 3 4 5 6 7 1 P8 P7 P6 P5 P4 P3 P2 P1 2 P16 P15 P14 P13 P12 P11 P10 P9 3 P24 P23 P22 P21 P20 P19 P18 P17 4 P32 P31 P30 P29 P28 P27 P26 P25 P35 P34 P33 5 - - - - - * These character definitions are maintained for application compatibility with displays with 5x8 character boxes.
Input/output device commands 11-9-2005 Table A-3.
Input/output device commands 11-9-2005 carriage return, or display position command is written to the top line. The test and reset commands stop the scrolling message regardless of the display position. Backspace (08) 08 Purpose: Decrements the cursor position by one and clears any character displayed in that position. If the write position is at the lower left, the position is moved to the upper right, and if it is at the upper left, it is moved to the lower right.
Input/output device commands 11-9-2005 line is cleared, and the cursor position is unchanged. This command always stops the scrolling alphanumeric message. Carriage return (0D) 0D Purpose: Causes the cursor to move to the leftmost position of the current line. This command stops the scrolling alphanumeric message if the cursor position is on the top line when this command is sent.
Input/output device commands 11-9-2005 Vertical-scroll display control mode (12) 12 Purpose: Sets vertical-scroll display control mode (DC2) and permits data to be written to either line. When the display position is at the last position of the top line, the cursor moves to the first position of the bottom line.
Input/output device commands 11-9-2005 Null VFD Commands (06), (1B, 06), (07), (1B), 07) Purpose: These are null commands for both integrated and distributed display modules. They will have no effect on the operation of the display.
Input/output device commands 11-9-2005 APA commands This section describes the following APA VFD commands: v Backspace without deleting v Line feed v Carriage return v Test v Clear display v Display position v Delete to end of line v Dimming v Cursor mode v Screen mode v v v v v v v v Horizontal scroll Display mode User definable font Graphic display mode Double-size letter in horizontal Character code set of full-size letter Character code set of half-size letter Horizontal scroll on all lines v Font s
Input/output device commands 11-9-2005 Carriage return 0D Purpose: The write-in position is shifted to the most significant digit of the same row. If the write-in position is on the most significant digit, the command is ignored. Test 0F Purpose: Causes the 40 characters in the IBM code page 437 character (X'20'-X'47') set to be displayed one time. In addition, at the end of the test, a test pattern is written that turn all pixels. When Test is working, all codes are ignored.
Input/output device commands 11-9-2005 Purpose: The displayed characters from the write-in position to the end position on the same row are erased. The write-in position is not shifted. Dimming 1B 5C 3F 4C 44 Ps Purpose: Luminance can be adjusted into six levels by using this command. The data byte following the command sequence (represented by Ps in the preceding command format), changes the dimming level. When the module is turned on, the level is set to 5 (100%).
Input/output device commands Ps 6 (X'36') 7 (X'37') 8 (X'38') 11-9-2005 Mode 5x7 dots, 4 rows (default) 5x7 dots, 5 rows 16x16 dots, 2 rows Horizontal scroll 1B 5C 3F 4C 48 Pm 3B Pl 3B Pt 3B Pn 3B Pd...Pd Purpose: This command initiates horizontal scrolling. The control bytes embedded in the command sequence (represented by Pm, Pl, Pt, and Pn in the preceding command format), change the scrolling characteristics. Pd...Pd represents the data bytes. Pm Pl Pt Pn Pd...
Input/output device commands 11-9-2005 Ps Mode 0 (X'30') Reset display mode. Characters written after this command are reset to normal display mode. 5 (X'35)' Blinking mode. Characters written after this command blink ON and OFF every 0.3 seconds. 7 (X'37') Reverse mode. Characters written after this command are reversed. User-definable font set 1B 5C 3F 4C 57 Pf 3B Pn 3B Pc 3B Pd...Pd Purpose: This command specifies a user-definable font set.
Input/output device commands 11-9-2005 available.) X'B0A0'--X'B0FF', X'B1A0'--X'C8FF' (Positions X'B100'--X'B19F' are not available.) X'CAA0'--X'CAFF', X'CBA0'--X'FDFF' (Positions X'CB00'--X'CB9F' are not available.) Simplified Chinese GB2312-80 (Font selection X'1B', X'53', X'33') X'A1A0'--X'A1FF', X'A2A0'--X'A9FF' (Positions X'A200'--X'A29F' are not available.) X'B0A0'--X'B0FF', X'B1A0'--X'F7FF' (Positions X'B100'--X'B19F' are not available.
Input/output device commands 11-9-2005 The format of the Horizontal Scroll Release command is as follows: 1B 5C 3F 4C 4D 45 Purpose: This command resets horizontal scroll mode. The format of the Horizontal Scroll Display Mode Set command is as follows: 1B 5C 3F 4C 4D Pm 3B Pl 3B Pt 3B Pn 3B Pd...Pd Purpose: This command sets horizontal scrolling options.
Input/output device commands 11-9-2005 v When message data is changed, you must reissue this command. While scrolling, the User Definable Font Set command is not available. v Space data is written in the other rows except those selected with the Pl code.
11-9-2005 Appendix B. Notices References in this publication to IBM products, programs, and services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not that only IBM’s product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of IBM’s intellectual property rights may be used instead of the IBM product, program, or service.
11-9-2005 Electronic emission notices Federal communications commission (FCC) statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
11-9-2005 Dieses Gerät ist berechtigt. in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraph 5 des EMVG ist die IBM Deutschland Informationssysteme GmbH, 70548 Stuttgart. Informationen in Hinsicht EMVG Paragraph 3 Abs. (2) 2: Das Gerät erfüllt die Schutzanforderungen nach EN 50082–1 und EN 55022 Klasse A.
11-9-2005 Korean Communications Statement Please note that this device has been approved for business purposes with regard to electromagnetic interference. If you find this is not suitable for your use, you may exchange it for a non-business purpose one. Taiwanese class A warning statement Taiwanese battery recycling statement Waste batteries, please recycle.
11-9-2005 Chinese Class A warning statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Electrostatic discharge (ESD) Attention: ESD damage can occur when there is a difference in charge between the part, the product, and the service person. No damage will occur if the service person and the part being installed are at the same charge level.
11-9-2005 Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM IBM (logo) PS/2 SurePoint SurePOS Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.
11-9-2005 Appendix C. Safety information Danger: Before you begin to install this product, read the safety information in IBM Safety Information — Read This First, GA27-4004. This booklet describes safe procedures for cabling and plugging in electrical equipment. Gevaar: Voordat u begint met de installatie van dit produkt, moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies—Lees dit eerst, GA27-4004.
11-9-2005 Perigo: Antes de começar a instalar este produto, leia as informações de segurança contidas em Informações Sobre Seguranaça—Leia Isto Primeiro, GA27-4004. Esse folheto descreve procedimentos de segurança para a instalação de cabos e conexões em equipamentos elétricos. Fare! Før du installerer dette produkt, skal du læse sikkerhedsforskrifterne i Sikkerhedsforskrifter—Lœs dette først GA27-4004. Vejledningen beskriver den fremgangsmåde, du skal bruge ved tilslutning af kabler og udstyr.
11-9-2005 VAARA Ennen kuin aloitat tämän tuotteen asennuksen, lue julkaisussa Turvaohjeet—Luetämä ensin, GA27-4004, olevat turvaohjeet. Tässä kirjasessa on ohjeet siitä, miten sähkölaitteet kaapeloidaan ja kytketään turvallisesti. Danger Avant d’installer le présent produit, consultez le livret Informations pour la sécurité–Lisez-moi d’abord, GA27-4004, qui décrit les procédures à respecter pour effectuer les opérations de câblage et brancher les équipements électriques en toute sécurité.
11-9-2005 Pericolo prima di iniziare l’installazione di questo prodotto, leggere le informazioni relative alla sicurezza riportate nell’opuscolo Informazioni di sicurezza—Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche.
11-9-2005 Varning—livsfara Innan du börjar installera den här produkten bör du läsa säkerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta först, GA27-4004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning. Appendix C.
11-9-2005 IBM IBM GA27-4004 GA27-4004 C-6 SurePOS Installation and Service
11-9-2005 GA27-4004 IBM GA27-4004 GA27-4004 GA27-4004 GA27-4004 GA27-4004 Appendix C.
11-9-2005 C-8 SurePOS Installation and Service
11-9-2005 Index Numerics E 4810 SurePOS 300 features 1-1 summary of models and features 4910 SurePOS 300 disassembling procedures 2-1 edition notice ii emulation mode command A-1 end of life disposal viii environmental considerations 1-3 equipment disposal viii error message, POST 3-1 Ethernet LAN adapter 1-5, 1-6 external serial device port 1-4, 1-6 1-1 A about this guide vii accessibility viii adapters 1-1 alphanumeric message scroll A-4 attention notice, voltage selection switch audio input 1-5, 1-
11-9-2005 L LAN 1-1 LED assembly problems 3-1 removing 2-2 LED indicators, front view and rear connectors, 32x 1-6 related publications vii removing the hard drive 2-1 riser card, removing 2-3 RS-232 panel-mounted connector, removing 1-3 S M manual, who should read this Memory 1-1 message, POST error 3-1 microphone 1-5, 1-6 models 1-1 mouse port 1-5, 1-6 vii N notices edition ii ESD B-5 safety information C-1 trademarks B-6 null commands A-16 null VFD commands A-8 T temperature and humidity requiremen
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