RDX USB Drive User’s Guide
RDX USB Drive User’s Guide
Note: Before using this information and the product it supports, read the information in Appendix C, “Warranty,” on page 19 and Appendix D, “Notices,” on page 37. First Edition (October 2008) © Copyright International Business Machines Corporation 2008. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Contents Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Chapter 1. Introduction . . . . . . . . The IBM Documentation CD . . . . . . Hardware and software requirements . . Using the Documentation Browser . . . Notices and statements in this documentation Components . . . . . . . . . . . . Drive . . . . . . . . . . . . . . Cartridge . . . . . . . . . . . . Backup and utility software . . . . . . Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix D. Notices . . . . . . . . . . . . . . . Trademarks . . . . . . . . . . . . . . . . . . . Important notes . . . . . . . . . . . . . . . . . . Product recycling and disposal . . . . . . . . . . . . Electronic emission notices . . . . . . . . . . . . . Federal Communications Commission (FCC) statement . . Industry Canada Class A emission compliance statement . Avis de conformité à la réglementation d’Industrie Canada . Australia and New Zealand Class A statement . . . . .
Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d’installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Antes de instalar este producto lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Chapter 1. Introduction The RDX USB drive is a removable, ruggedized, hard disk drive for IBM® System x™ servers. It features backup application compatibility, high-speed transfer rate for fast backups, portable cartridges, and a high level of data reliability. The storage system is available as an internal USB device (see Figure 1 on page 3) or an external USB device (see Figure 2 on page 3).
– If you are using Red Hat Linux, insert the CD into the CD drive; then, run the following command from the /mnt/cdrom directory: sh runlinux.sh Select RDX from the Product menu. The Available Topics list displays all the documents for the RDX drive. Some documents might be in folders. A plus sign (+) indicates each folder or document that has additional documents under it. Click the plus sign to display the additional documents.
Figure 1. Internal RDX drive Figure 2. External RDX drive Cartridge The cartridge is a removable hard disk drive. Figure 3. Cartridge The cartridge has the following features: v Is ruggedized to withstand a drop from up to 0.9 meters (36 in.) without damage v Can be write-protected v Has 160 GB, 320 GB, or 500 GB of native data capacity, depending on the option you purchased v Can be password-protected Backup and utility software The RDX drive is compatible with Linux and Windows file systems.
Note: Most backup applications that work with removable-media disk devices work with the RDX drive. However, backup applications that create files larger than 4 GB are not compatible with the FAT32 file system. Front panel The front panel of the RDX drive has a combined power-indicator LED and eject button, and a manual-ejection hole. The RDX cartridge has a cartridge-indicator LED. Figure 4. Front panel components The eject button is illuminated by a power-indicator LED.
Chapter 2. Installing the RDX drive This chapter provides installation instructions for the internal RDX drive (see “Installing an internal RDX drive” on page 6) and the external RDX drive (see “Installing the external RDX drive” on page 7). Depending on the server, you might need a standard or Philips screwdriver to remove the server cover and install the drive in your server.
v Take additional care when you handle devices during cold weather. Heating reduces indoor humidity and increases static electricity.
Figure 5. Finding the connectors on an internal RDX drive To install the internal RDX drive, complete the following steps: 1. Unpack the drive. 2. Turn off the server. 3. Open the server cover, using a screwdriver if necessary. 4. Mount the drive. Slide the drive into an unused drive bay until the bezel is flush with the front of the server. Secure the drive, using the mounting screws provided. 5. Connect the power cable to the power connector. 6.
Figure 6. Finding the connectors on an external RDX drive To install the external RDX drive, complete the following steps: 1. Unpack the drive. Select a convenient location for the drive that is flat, stable, level, and near the host server. The drive can be oriented either horizontally or vertically. 2. Connect a USB cable connector to the USB connector on the back of the drive. 3. Connect the other USB cable connector to a USB 2.0 connector on the server. 4.
Chapter 3. Using the RDX drive This chapter provides information about using the RDX drive. For information on using the backup software and utility software, see the software documentation that comes with your drive. Ordering additional cartridges To order additional cartridges, contact your IBM marketing representative or authorized reseller, go to http://www-03.ibm.com/systems/storage/tape/entry/x.html, or complete the following steps. Note: Changes are made periodically to the IBM Web site.
Figure 7. Inserting a cartridge Ejecting a cartridge You can use any of the following methods to eject a cartridge: v Press the eject button on the drive (see Figure 8 on page 11) for at least 0.5 second. v Use the RDX software application. For example, in Windows, complete the following steps: 1. Locate the drive letter for the device in Windows Explorer. 2. Right-click the icon and select Eject. 3. After the cartridge is ejected, pull the cartridge out of the drive.
Figure 8. Ejecting a cartridge Using the RDX utility software The RDX utility software is a Windows application that you can use to diagnose problems with the drive. Use the RDX utility to perform the following tasks: v Identify the RDX drive that is attached to your server. v Retrieve device and cartridge status information. v Test the drive and the cartridge. v Upgrade the drive firmware. See the software documentation that comes with the drive for more information about using the utility software.
Table 3. Problems and solutions (continued) Problem Solution The RDX cartridge is not working, and the cartridge-indicator LED is flashing amber. The error was caused by one or more of these conditions: v The cartridge is not compatible with the drive. v The cartridge has been damaged. v The cartridge has not been inserted completely. Use the RDX utility software to obtain more information about the failure.
If you are instructed to return a component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Table 4 lists the replaceable components. Table 4.
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Appendix A. Specifications The section provides a summary of the internal and external RDX drive specifications: Physical specifications Table 5. Physical specifications Internal RDX drive External RDX drive RDX media Form Factor 5.25-inch half-height internal External Removable cartridge Height 41.4 mm (1.63 in.) 51.8 mm (2.04 in.) 23.7 mm (0.93 in.) Width 146.0 mm (5.75 in.) 109.8 mm (4.32 in.) 86.6 mm (3.41 in.) Depth 171.9 mm (6.77 in.) including bezel 177.5 mm (7.00 in.
Performance specifications Note: Capacity and transfer rate vary depending on the RDX cartridge type that is used. Table 8.
Appendix B. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
Appendix C. Warranty IBM provides hardware warranty service for this product equivalent to that described in the IBM Statement of Limited Warranty (“SOLW”), a copy of which is included, notwithstanding the section entitled, “What this Warranty Does not Cover” of the SOLW. All references to “Machine” in the SOLW apply to this product (except for its firmware or accompanying software) for purposes of the warranty.
Unless IBM specifies otherwise, these warranties apply only in the country or region in which you purchased the Machine. THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, a service technician will be scheduled for service at your location.
5. to allow IBM or its subcontractor or the reseller to install mandatory engineering changes, such as those required for safety; 6. when the type of warranty service requires that you deliver a failing Machine to IBM, you agree to ship it suitably packaged, as IBM specifies, to a location IBM designates. After the Machine has been repaired or exchanged, IBM will return the repaired Machine or provide a replacement Machine to you at its expense, unless IBM specifies otherwise.
Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.
Machine that is subject of the claim. For purposes of this item, the term “Machine” includes Machine Code and Licensed Internal Code (“LIC”). Governing Law: The following replaces “laws of the country in which you acquired the Machine” in the first sentence: laws in the Province of Ontario.
Arbitration: The following is added under this heading: Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Center (“SIAC Rules”) then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The English language version of this Statement of Limited Warranty prevails over any other language version.
SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES), MORAL, INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR Arbitration: The following is added under this heading: Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Metro Manila, Philippines in accordance with the laws of the Philippines then in effect.
IBM, provided the Machine has been announced and made available by IBM in the country in which you wish to obtain service. If you purchase a Machine in a Middle East or African country, you may obtain warranty service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that country, or from an IBM reseller, approved by IBM to perform warranty service on that Machine in that country.
to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the High Court in Johannesburg; 6) in Turkey all disputes arising out of or in connection with this Statement of Limited Warranty shall be resolved by the Istanbul Central (Sultanahmet) Courts and Execution Directorates of Istanbul, the Republic of Turkey; 7) in each of the following specified countries, any legal claim arising out of this Statement of Limited Warranty will be brought before, and settled exclusively
maximum amount equal to the charges you paid for the Machine. For purposes of this item, the term “Machine” includes Machine Code and Licensed Internal Code (“LIC”). The above limitation shall not apply to damages for bodily injuries (including death) and damages to real property and tangible personal property for which IBM is legally liable. 2.
reduction as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded. The second paragraph does not apply. What IBM Will Do to Correct Problems: The following is added to this section: During the warranty period, transportation for delivery of the failing Machine to IBM will be at IBM’s expense.
Items for Which IBM is Not Liable Save with respect to any liability referred to in item 1 above, under no circumstances is IBM, its suppliers or resellers liable for any of the following, even if IBM or they were informed of the possibility of such losses: 1. loss of, or damage to, data; 2. special, indirect, or consequential loss; or 3. loss of profits, business, revenue, goodwill, or anticipated savings.
Sterling 75,000, or 2) 125% of the total purchase price payable or the charges for the Machine directly relating to the Default. These limits also apply to IBM’s suppliers and resellers. They state the maximum for which IBM and such suppliers and resellers are collectively responsible.
2. On-site Service IBM or your reseller will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to an IBM service center. 3. Courier or Depot Service You will disconnect the failing Machine for collection arranged by IBM.
your location on the next business day. Service will be provided from 8:00 a.m. to 5:00 p.m. in your local time zone, Monday through Friday, excluding holidays. 2. Same Business Day (SBD), 9X5 After we receive your call, following problem determination, if IBM determines on-site service is required, a service technician will be scheduled to arrive at your location within four hours. Service will be provided from 8:00 a.m. to 5:00 p.m.
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Appendix D. Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries.
Product recycling and disposal This unit must be recycled or discarded according to applicable local and national regulations. IBM encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products. Information on IBM product recycling offerings can be found on IBM’s Internet site at http://www.ibm.
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to customers for the return, recycling, and recovery of WEEE. Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE.
European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards.
Japanese Voluntary Control Council for Interference (VCCI) statement Korean Class A warning statement 42 RDX USB Drive User's Guide
Index A H assistance, getting 17 attention notices, definition of hardware service and support help, getting 17 2 B backup software 18 I 3, 8, 11 IBM Support Line 18 important notices 2 installation guidelines 5 installing 6, 7 backup 8 safety 5 utility 8 internal drive guidelines 6 C cartridge description 3 ejecting 10 handling 9 inserting 9 ordering 9 cartridge-indicator LED 4 Class A electronic emission notice 40 common problems 11 components 2 country unique terms 23 courier or depot service 34
R replacing the drive 12 S same business day service level 35 same day service level 35 service courier or depot 34 CRU and on-site 34 customer carry-in or mail-in 34 customer replaceable unit (CRU) 33 machine exchange 34 on-site 34 service level next business day 35 same business day 35 same day 35 software backup 3, 8, 11 utility 3, 8, 11 software service and support 18 specifications environmental 15 performance 16 physical 15 power 15 statements and notices 2 static-sensitive devices 5 status LEDs 4 s
Part Number: 44R5298 Printed in USA (1P) P/N: 44R5298
