IBM ServicePac® SELECTION GUIDE Nordic Edition November December 2009 rev.1 This Guide are for reference purpose only - p/n's and prices may be changed without any notice if subject to errors or announcement changes IBM ServicePac® is no longer subject to the Stock Rotation process and is therefore not returnable.
1st Level System x Servers Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise Monitors and Flat panels are not covered in these offerings The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 8648 7973 7975 9234 Model covered Years Covered within Pac ePac DKR Euro (€) NKR SKR 3 3 3 4 4 4 5 5 5 3Yrs onsite NBD response 5days x 9hrs - 4hrs.response 7days x 24hrs - 4hrs.
1st Level System x Servers Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise Monitors and Flat panels are not covered in these offerings The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 8863 8864 8865 8866 8872 8874 8878 8879 8877 Model covered Years Covered within Pac ePac DKR Euro (€) NKR SKR 4 4 5 5 5days x 9hrs - 4hrs. response 7days x 24hrs - 4hrs.
1st Level System x Servers Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise Monitors and Flat panels are not covered in these offerings The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 7978 8837 Model covered Years Covered within Pac ePac DKR Euro (€) NKR SKR 5 7days x 24hrs - 4hrs.response see above see above 5days x 9hrs - 4hrs.response 7days x 24hrs - 4hrs.
1st Level System x Servers Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise Monitors and Flat panels are not covered in these offerings The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 4347 Model covered Years Covered within Pac ePac DKR Euro (€) NKR SKR 3 3 3 4 4 4 5 5 5 3Yrs onsite NBD response 5days x 9hrs - 4hrs.response 7days x 24hrs - 4hrs.
1st Level System x Servers Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise Monitors and Flat panels are not covered in these offerings The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 7985 Model covered Years Covered within Pac ePac DKR Euro (€) NKR SKR 3 4 4 5 5 7days x 24hrs - 4hrs.response 5days x 9hrs - 4hrs.response 7days x 24hrs - 4hrs.
1st Level System x Servers Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise Monitors and Flat panels are not covered in these offerings The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 7141 7141 Model covered Years Covered within Pac ePac DKR Euro (€) NKR SKR 5 7days x 24hrs - 4hrs.response see above see above 3Yrs onsite NBD response 5days x 9hrs - 4hrs.
1st Level System x Servers Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise Monitors and Flat panels are not covered in these offerings The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type Model covered 4194 4365 8490 8491 4252 System x 3250 System x 3250 System x 206M System x 306M System x 3250 Years 3 3 4 4 5 5 8028 Blade HS12 3 3 4 4 5 5 7163 System x 3755 3 3 4 4 5
1st Level System x Servers Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise Monitors and Flat panels are not covered in these offerings The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 3020 Model covered Years Covered within Pac ePac DKR Euro (€) NKR SKR 5 7days x 24hrs - 4hrs.response see above 5days x 9hrs - 4hrs.response 7days x 24hrs - 4hrs.
1st Level System x Servers Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise Monitors and Flat panels are not covered in these offerings The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 7947 Model covered Years Covered within Pac ePac DKR Euro (€) NKR SKR 5 5 5days x 9hrs - 4hrs.response 7days x 24hrs - 4hrs.response see above 5days x 9hrs - 4hrs.
1st Level System x Servers Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise Monitors and Flat panels are not covered in these offerings The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type Model covered 7839 System x 3500 13-11-2009 Years Covered within Pac ePac DKR Euro (€) NKR SKR see above 11
2nd Level System x Servers Up to 5 years on-site service which include IBM keyboard, Mouse, and IBM internal installed options, except where stated otherwise. Monitors and Flat panels are not covered in these offerings The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 8677 Model covered Years Covered within Pac ePac DKR Euro (€) NKR SKR 3 7days x 24hrs - 4hrs.response see above 4 + 5 Year in 1st level section PC139 61P7613 7.614 1.030 8.
System x Committed Service w/ 8Hours FixTime IBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours. The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management System and restoration of the failing machine to operational readiness. For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed.
System x Committed Service w/ 8Hours FixTime IBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours. The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management System and restoration of the failing machine to operational readiness. For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed.
System x Committed Service w/ 8Hours FixTime IBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours. The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management System and restoration of the failing machine to operational readiness. For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed.
1st Level System x Storage Options Up to 5 years of On-Site repair Service with a NBD or 4 hour On-Site Response target. Coverage only valid if registration of the ServicePac is carried out.The offering is valid from the purchase date of the ServicePac and runs concurrently with the Machine warranty period. Further details can be found in PLET ZS05-0191on www.ibm.
2nd Level System x Storage Options ServicePac with 3 to 5 years coverage for Expansion units for System x Servers from PCD System x Options The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 1733 13-11-2009 Model covered EXP 400 Years Covered within Pac ePac DKR Euro (€) NKR SKR 3 3 5days x 9hrs - 4hrs.response 7days x 24hrs - 4hrs.response see above PC221 PC222 14R1477 14R1479 3.609 7.614 485 1.030 3.861 8.145 4.337 9.
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 1726 Model covered Years 3 3 4 4 5 5 DS3200 / 3300 / 3400 3 3 4 4 5 5 1727 EXP 3000 3 3 1710 SAP DS4000, EXP100 10J, 10X 3 3 1710 SOF DS4000, EXP100 10U 3 3 1722 SAP DS4300, FaStT600 60J, 60K, 60L, 60X, 6LJ, 6LX 3 3 1722 SOF DS4300, FaStT600 6LU, 60U 3 3 13-11-2009 Covered within Pac ePac DKR
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type Model covered 1740 SAP DS4000, EXP700/710 1RX, 71J Years 3 3 1740 SOF DS4000, EXP700/710 1RU, 710 3 3 1742 SAP DS4400, DS4500, FaStT700/900 all mdls 4 4 1750 SOF DS6800 511 4 4 1750 SOF DS6000 EX1 3 3 1812 SOF EXP810 81A, 81S 3 3 1812 SAP EXP810 81H 3 3 1812 SAP EXP420 8VH 3 3 13-11-2009 Cov
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type Model covered 1812 SOF EXP810 81T Years 3 3 1814 SAP DS4200 7VH 3 3 1814 SOF DS4700 70A, 70S 3 3 1814 SOF DS4700, DS5020 72A, 72S, 20A 3 3 1814 SAP DS4700, EXP810 70H 3 3 1814 SAP DS4700 72H 3 3 1814 SOF DS4700 70T 3 3 1814 SOF DS4700 72T 3 3 13-11-2009 Covered within see above see above 5da
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type Model covered 1814 SOF DS4700 52A Years 3 3 1815 SAP DS4800 82H, 80H 3 3 1815 SOF DS4800 82A, 80A 3 3 1815 SAP DS4800 84H 3 3 1815 SOF DS4800 84A 3 3 1815 SOF DS4800 88A 3 3 1815 SAP DS4800 88H 1818 SOF DS5000 51A 1818 SOF DS5000 53A 3 3 13-11-2009 Covered within see above see above 5day
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 1818 SOF Model covered Years 3 DS5000 D1A 3 3 2005 SAP SAN Switch 32B 3 3 2005 SOF SAN Switch B32 3 3 2005 SOF SAN Switch B16 3 3 2005 SAP SAN Switch 16B 3 3 2005 SOF SAN Switch B64 3 3 2005 SAP SAN Switch 64B 3 3 2005 SOF SAN Switch R18 3 13-11-2009 Covered within Pac ePac DKR Euro (€)
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 2005 SAP Model covered Years 3 SAN Switch 18R 3 3 2005 SAP SAN Switch 5KB 3 3 2005 SOF SAN Switch B5K 3 3 2005 SOF SAN Switch R04 3 3 2026 SOF San Switch 416 3 3 2026 SOF San Switch 432 3 3 2026 SAP San Switch 16E 3 3 2026 SAP San Switch 32E 3 13-11-2009 Covered within Pac ePac DKR Euro (
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 2417 SOF Model covered Years 3 SAN Switch C24 3 3 2417 SAP SAN Switch 24C 3 3 2498 SOF SAN Switch 24E, B24 3 3 2498 SAP SAN Switch 40E, B40 3 3 2858 SOF N6040 A10 3 3 2858 SOF N6040 A20 3 3 2858 SOF N6070 A11 3 3 2858 SOF N6070 A21 3 13-11-2009 Covered within Pac ePac DKR Euro (€) NKR S
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 2858 SOF Model covered Years 3 N6060 A12 3 3 2858 SOF N6060 A22 3 3 2859 SOF N3300 A10 3 3 2859 SOF N3300 A20 3 3 2861 SOF EXN100 001 3 3 2862 SOF N3600 A10 3 3 2862 SOF N3600 A20 3 3 2863 SOF N3700 004 3 13-11-2009 Covered within Pac ePac DKR Euro (€) NKR SKR 7days x 24hrs - 4hrs.
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 2863 SOF Model covered Years 3 N3700 A10 3 3 2863 SOF N3700 A20 3 3 2864 SOF N5200 A10, G10 3 3 2864 SOF N5200 A20, G20 3 3 2865 SOF N5500 A10, G10 3 3 2865 SOF N5500 A20, G20 3 3 2866 SOF N7600 A10, G10 3 3 2866 SOF N7600 A20, G20 3 13-11-2009 Covered within Pac ePac DKR Euro (€) NKR S
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 2866 SOF Model covered Years 3 N7700 A11, G11 3 3 2866 SOF N7700 A21, G21 3 3 2867 SOF N7800 A10, G10 3 3 2867 SOF N7800 A20, G20 3 3 2867 SOF N7900 A11, G11 3 3 2867 SOF N7900 A21, G21 3 3 2868 SOF N5600 A10, G10 3 3 2868 SOF N5600 A20, G20 3 13-11-2009 Covered within Pac ePac DKR Euro (
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 2869 SOF Model covered Years 3 N5300 A10, G10 3 3 2869 SOF N5300 A20, G20 3 3 3572 SAP TS2900 S3E, S4E, S3H, S4H, S3R, S4R 3 3 3573 SOF TS3200 L4U, S34, L34, S44, E44, 4UL 3 3 3573 SAP TS3200 L3H, F3H, F4H, L4H, S4H 3 3 3573 SOF TS3100 S32, L32, 2UL 3 3 3573 SAP TS3100 L3S, F3S, L2U, F4S, L4S, S4
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type Model covered 3576 SOF TS3310 L5B Years 1 1 3 3 3576 SOF TS3310 E9U 3 3 SOF 3580 3580 LTO Tape Drive H23, L23 H13, L13 3 3 3580 SAP LTO Tape Drive L3H 3 3 3580 SOF LTO Tape Drive L33 3 3 3580 SOF LTO Tape Drive H3L, S3E 3 3 3580 SAP LTO Tape Drive L3E 3 3 3580 13-11-2009 LTO Tape Drive Cover
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type Model covered SAP L4X, S4X Years 3 3 3580 SOF LTO Tape Drive L43, S43, S4E 3 3 3 3581 SAP Tape Autoloader F3H, L3H 3 3 3 SOF 3581 3581 Tape Autoloader F28, F38, H23, L23, L28, L38 H13, L13, H17, L17 3 3 3582 SOF Tape Library L23 3758 SAP Converged Switch B32 3 3 4002 SAP Ethernet Switch AC4, C4
IBM Storage Products for System x Storage Expansion units from IBM Storage System Division (SSD) The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type Model covered 4002 SAP Ethernet Switch BC5, C5B 4002 SAP Ethernet Switch AG4, G4A, AC2 4002 SAP Ethernet Switch AG5, G5A, BC2 7204 SOF External Drive All mdls Years 3 3 3 3 3 7205 SOF External Drive All mdls 3 7206 SOF External Drive All mdls 7207 SOF External Drive All mdls 7210 SOF Extern
IBM Implementation for Server & Storage IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden** For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links: https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html https://www-304.ibm.
IBM Implementation for Server & Storage IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden** For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links: https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html https://www-304.ibm.
IBM Implementation for Server & Storage IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden** For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links: https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html https://www-304.ibm.
IBM Implementation for Server & Storage IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden** For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links: https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html https://www-304.ibm.
IBM Implementation for Server & Storage IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden** For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links: https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html https://www-304.ibm.
IBM Implementation for Server & Storage IBM Implementation ServicePac for a broad range of System and SoftWare solutions **Only available in Denmark & Sweden** For further information refer to Plet R44631F or the Operational Guide www.ibm.com/services/Europe/maintenance Implementation ServicePac data sheets and contact information can be found on Partnerworld at the following links: https://www-304.ibm.com/jct09002c/partnerworld/mem/services/dk/ofimp.html https://www-304.ibm.
IBM Migration Service for Server & Storage Choose one of the three Base Data Migration ServicePacs, which is closest to the required data amount to be migrated Complement the base ServicePac with ‘Additional TB’ and ‘Additional Servers’, if needed. All Servers are to be situated in the same location A lower size base ServicePac combined with ‘Additional TB’ ServicePac cannot be equal or higher than the next level base ServicePac It is NOT possible to use i.e.
IBM Migration Service for Server & Storage Choose one of the three Base Data Migration ServicePacs, which is closest to the required data amount to be migrated Complement the base ServicePac with ‘Additional TB’ and ‘Additional Servers’, if needed. All Servers are to be situated in the same location A lower size base ServicePac combined with ‘Additional TB’ ServicePac cannot be equal or higher than the next level base ServicePac It is NOT possible to use i.e.
IBM Migration Service for Server & Storage Choose one of the three Base Data Migration ServicePacs, which is closest to the required data amount to be migrated Complement the base ServicePac with ‘Additional TB’ and ‘Additional Servers’, if needed. All Servers are to be situated in the same location A lower size base ServicePac combined with ‘Additional TB’ ServicePac cannot be equal or higher than the next level base ServicePac It is NOT possible to use i.e.
IBM Migration Service for Server & Storage Choose one of the three Base Data Migration ServicePacs, which is closest to the required data amount to be migrated Complement the base ServicePac with ‘Additional TB’ and ‘Additional Servers’, if needed. All Servers are to be situated in the same location A lower size base ServicePac combined with ‘Additional TB’ ServicePac cannot be equal or higher than the next level base ServicePac It is NOT possible to use i.e.
System i Warranty Service Upgrade These ServicePacs will provide System i customers with up to 3 years of On-Site repair with Next or Same Business Day response. For details on this offering - refer to announcement letter ( PLET ) ZS04-0163 on www.ibm.
System p ServicePac These ServicePacs will provide System p customers with up to 3 years of On-Site repair with Same Business Day response time and voice access for reporting to IBM if any AIX OS defects. These ServicePacs upgrade to the Service Levels shown below. ML4=2 to 4 Procs. / ML8=5 to 8 Procs. / ML12=9 to 12 Procs. / ML16=13 to 16 Procs. For details on this offering - refer to announcement letter ( PLET ) ZS04-0163 on www.ibm.
System p ServicePac These ServicePacs will provide System p customers with up to 3 years of On-Site repair with Same Business Day response time and voice access for reporting to IBM if any AIX OS defects. These ServicePacs upgrade to the Service Levels shown below. ML4=2 to 4 Procs. / ML8=5 to 8 Procs. / ML12=9 to 12 Procs. / ML16=13 to 16 Procs. For details on this offering - refer to announcement letter ( PLET ) ZS04-0163 on www.ibm.
System p ServicePac These ServicePacs will provide System p customers with up to 3 years of On-Site repair with Same Business Day response time and voice access for reporting to IBM if any AIX OS defects. These ServicePacs upgrade to the Service Levels shown below. ML4=2 to 4 Procs. / ML8=5 to 8 Procs. / ML12=9 to 12 Procs. / ML16=13 to 16 Procs. For details on this offering - refer to announcement letter ( PLET ) ZS04-0163 on www.ibm.
IntelliStations 3 Years of IBM On-Site Repair Service. IntelliStation Service Offerings include cover for IBM Keyboard, Mouse and IBM Installed options. These Pacs does not include coverage for display.. The 4 hour response are target measures, starting after the PD (Problem Determination) has ended Type 6218 9229 Model covered Years Covered within Pac ePac DKR Euro (€) NKR SKR 3 3 5days x 9hrs - 4hrs.response 7days x 24hrs - 4hrs.response see above see above 5days x 9hrs - 4hrs.
Maintenance Service Upgrade for ThinkPads 1 year Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or ServicePac coverage. These Pacs does not include coverage for the system battery.
Maintenance Service Upgrade for Servers 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. These ServicePacs don't provide coverage for displays. Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520. MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Servers 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. These ServicePacs don't provide coverage for displays. Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520. MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Servers 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. These ServicePacs don't provide coverage for displays. Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520. MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Servers 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. These ServicePacs don't provide coverage for displays. Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520. MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Servers 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. These ServicePacs don't provide coverage for displays. Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520. MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Servers 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. These ServicePacs don't provide coverage for displays. Coverage for IBM internal installed options, keyboard, mouse and attached IBM Expansion Enclosures with M/T 3517, 3518, 3519, 3520. MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Storage 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. IOR ( IBM Onsite Repair) & IOL (IBM Onsite Limited) - where IOL will be mentioned in the listing The 4 hour response are target measures, starting after the PD (Problem Determination) has ended MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for Intellistations 1 and 2 years Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or earlier ServicePac coverage. MT's marked green are not covered within the 2 year pacs , only 1 year pacs are valid.
Maintenance Service Upgrade for ThinkCentre / NetVista 1 year Hardware Maintenance & Service Upgrade as continued service after expired IBM Warranty, Service Contract or ServicePac cover. These Pacs does not include coverage for display, unless the machine is an "All in One" / built-in-display type.
IBM ServicePac for Enhanced Technical Support - Gateway IBM ServicePac offers Enhanced Technical Support Gateway a new version of the Enhanced Technical Support tailored for IBM Power System, IBM System i and IBM System p. Support is combined within a single part number for ease of sale with the IBM System For details on these offerings - refer to announcement letter ( PLET ) ZS08-0227 on www.ibm.
IBM Remote 90 or 180 days Startup Support 90 or180 days remote startup support provides remote telephone support on System x/ Intellistation/ BladeCenter systems - see below. The ServicePac is valid within the first year after system purchase for a period of 90 or 180 days once registered For details on these offerings - refer to announcement letters ( PLET ) ZS02-0142 and ZS05-0128 on www.ibm.
IBM ServicePac for Support Line for Microsoft Windows or Linux IBM 9 x 5 ServicePac for Support Line for Microsoft Windows or Linux for 1 or 3 years (24x7 coverage if Customer Business Critical Situation) This ServicePac provides remote technical software support for clients on Microsoft Windows and Linux Operating Systems. Support is combined within a single part number for ease of sale with IBM System x servers. For details on these offerings - refer to announcement letter ( PLET ) ZS08-0126 on www.ibm.
IBM Enhanced Support Line for VMware IBM Remote Technical Support for VMware provides 1 and 3 year offerings with either 9x5 / 24x7 coverage, packaged within a ServicePac. Support Line Services for Customers running a VMware environment on their IBM System x or BladeCenter including support for Operating System For details on this offering - refer to announcement letter ( PLET ) ZS03-0148 on www.ibm.
IBM Enhanced Support Line for VMware IBM Remote Technical Support for VMware provides 1 and 3 year offerings with either 9x5 / 24x7 coverage, packaged within a ServicePac. Support Line Services for Customers running a VMware environment on their IBM System x or BladeCenter including support for Operating System For details on this offering - refer to announcement letter ( PLET ) ZS03-0148 on www.ibm.
IBM Basic VMware support for System x Gold / Platinum Basic VMware support for System x provides 1 and 3 year offerings with 9x5 / 24x7 coverage, packaged within a ServicePac. Gold and Platinum level support does not include Microsoft Windows, Linux, IBM Director or RDM etc. Support is designed for clients who are trying out VMware products.
IBM Basic VMware support for System x Gold / Platinum Basic VMware support for System x provides 1 and 3 year offerings with 9x5 / 24x7 coverage, packaged within a ServicePac. Gold and Platinum level support does not include Microsoft Windows, Linux, IBM Director or RDM etc. Support is designed for clients who are trying out VMware products.
IBM Remote Technical Support for Windows Small & Essential Business Server Remote Technical SoftWare Support offering for Windows Small & Essential Business Server valid for 1or 3 year from registration date IBM will provide you remote software support on all the products specified within the SBS/EBS Premium product group, which can be found at the following web link; http://www-03.ibm.com/services/sl/products/java2.html For details on this offering - refer to announcement letter ( PLET ) ZS09-0026 on www.
IBM Remote Technical Support for Midrange Disk Storage Remote Technical SoftWare Support offering for IBM Mid Range Disk Storage devices The ServicePac is valid for 1 or 3 year from registration date. Support is offered 24x7 by Severity 1 urgency. For details on this offering - refer to announcement letter ( PLET ) ZS09-0046 on www.ibm.
IBM Remote Technical Support for Director Software Remote support offerings for IBM Director Software product running on IBM eServer System x For details on this offering - refer to announcement letter ( PLET ) ZS04-0118 on www.ibm.com/common/ssi DESCRIPTION TYPE Pac description Pac ePac DKR Euro € NKR SKR IBM eServer System x IBM Director 1yr sup IBM Director 1yr sup IBM Director 1yr sup 1 to 10 Agents 11 to 20 Agents 21 to 50 Agents PC256 PC257 PC258 29R5097 29R5098 29R5099 2.845 5.338 11.
RSS ServicePac / Warranty Service Upgrade 24x7xSBD 3Years These 3 Years ServicePac provide 24 hour by 7 days a week cover including Holidays, with Same Business Day response ( SBD ). Cover includes, for the associated products, IBM 2x20 display, IBM Keyboard and IBM Cash drawer.
RSS ServicePac / Warranty Service Upgrade 24x7xSBD 3Years These 3 Years ServicePac provide 24 hour by 7 days a week cover including Holidays, with Same Business Day response ( SBD ). Cover includes, for the associated products, IBM 2x20 display, IBM Keyboard and IBM Cash drawer.
Point-of-Sale POS / RSS PostWarranty ServicePac These 3 Years ServicePac provide 18 hour by 6 days PostWarranty Service a week - Mon => Sat, with a Next Business Day response ( NBD ). Cover include, for the associated products, IBM 2x20 display, IBM Keyboard and IBM Cash drawer. For general information, see PLET ZS05-0120.
Point-of-Sale POS / RSS PostWarranty ServicePac These 3 Years ServicePac provide 18 hour by 6 days PostWarranty Service a week - Mon => Sat, with a Next Business Day response ( NBD ). Cover include, for the associated products, IBM 2x20 display, IBM Keyboard and IBM Cash drawer. For general information, see PLET ZS05-0120.
Point-of-Sale POS / RSS PostWarranty ServicePac These 3 Years ServicePac provide 18 hour by 6 days PostWarranty Service a week - Mon => Sat, with a Next Business Day response ( NBD ). Cover include, for the associated products, IBM 2x20 display, IBM Keyboard and IBM Cash drawer. For general information, see PLET ZS05-0120.
ServicePac for POS MVS Products These 3 Years ServicePacs provide 9 hour by 5 days a week - Mon => Fri cover, with a Next Business Day response ( NBD ). The normal 1 Year Base Warranty are included in the total of 3 Years coverage, and therefore these offering only apply for new MVS products. For general information, see PLET ZS05-0120.
IBM Education / e-Learning ServicePac The new IBM Education Pacs is a discount-purchase program that gives your employees access to the top-notch classroom training, technical conferences and e-Learning offerings at a very competitive price. Enables convenient discounted funding management for IT Learning with 1 Year of training - including 5 to 10% discount, varied on 3 entry price levels. Applies to a variety of education offerings in multiple formats.