Datasheet

13-11-2009
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IBM ServicePac® SELECTION GUIDE
Nordic Edition November December 2009 rev.1
This Guide are for reference purpose only - p/n's and prices may be changed without any notice if subject to errors or announcement changes
IBM ServicePac® is no longer subject to the Stock Rotation process and is therefore not returnable.
IBM ServicePac® is not returnable, and in case of wrong ordered P/N, exception-swap to correct P/N will only be considered within a 60 day
period from the date of purchase, subject to an admin charge of 8% of original invoice amount. This service announced 1st of March 2008.
A ServicePac are only valid in that country where the ServicePac has been purchased
Attention: For taxation reasons, all ServicePac orders must be processed and invoiced in the service provision country.
ServicePac for Warranty Service Upgrade should best be ordered at the same time as the hardware. In order to avoid loss in coverage-value,
it's recommended that purchase is done as close as possible to the Warranty start date, that due to the fact that Warranty Service Upgrade
begins and runs in parallel to normal Base Warranty. Service and typical response time are provided within 100 Km of an IBM Service Centre
IBM Onsite Repair ( IOR ) limitations
The customer must provide fault information to IBM at the time of the customer call placement and provide diagnostic information to the
On-Site Technician. In extreme situations IBM may require to remove the Machine to complete the repair. IBM reserves the right not to deliver
service in Business premises (including Home / Office) if not found to be appropriate to safety or Electro-Static Discharge protection.
The customer must provide the Technician with the factory supplied Preload CD in case of a hardfile failure. The offerings does not include
restoration of any data not loaded at the time of manufacturing.
The Customer must provide a suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit
and suitable for the purpose.
1'st Level System x 2'nd Level System x 1'st Level System x Options 2'nd Level System x Options
Storage Division System x Monitors Implementation & Migration ServicePac
System i WSU System p WSU/MSU Intellistations
Maintenance Service Upgrade for # ThinkPad Server Storage IntelliStation DeskTop
Remote Technical Support Line # ETS-Gateway 90/180 Days Windows&Linux VMWare RTS & Basic
RTS for Windows Small & Essential Business Server RTS for Midrange Disk Storage IBM Director
POS/RSS ServicePacs # 3Year 24x7xSBD 3year 18x6 PW Pac's Multi-Vendor POS/RSS ePac's (MVS)
Learning Services # EducationPacs for ClassRoom courses
Entries highlighted in blue are new additions or revisions to the previous version of the IBM ServicePac Selection Guide
Entries highlighted in red are marked for deletion, and will be removed in the next version of the IBM ServicePac Selection Guide