Datasheet

13-11-2009

IBM ServicePac for Support Line for Microsoft Windows or Linux

IBM 9 x 5 ServicePac for Support Line for Microsoft Windows or Linux for 1 or 3 years (24x7 coverage if Customer Business Critical Situation)

This ServicePac provides remote technical software support for clients on Microsoft Windows and Linux Operating Systems.

Support is combined within a single part number for ease of sale with IBM System x servers.

For details on these offerings - refer to announcement letter ( PLET ) ZS08-0126 on www.ibm.com/common/ssi

DESCRIPTION Coverage for System x Pac P/N DKR Euro € NKR SKR

1 Year 9x5 Windows or Linux support 1 socket server PC898 51J9294 2.385 320 2.566 3.011

1 Year 9x5 Windows or Linux support 2 socket server PC899 51J9295 3.195 429 3.437 4.031

1 Year 9x5 Windows or Linux support 4 socket server PC900 51J9296 4.794 643 5.155 6.047

1 Year 9x5 Windows or Linux support 8 socket server PC901 51J9297 6.392 859 6.873 8.062

1 Year 9x5 Windows or Linux support BladeCenter + Installed Blades PC902 51J9298 20.030 2.690 21.532 25.260

3 Year 9x5 Windows or Linux support 1 socket server PC903 51J9299 7.087 954 7.621 8.940

3 Year 9x5 Windows or Linux support 2 socket server PC904 51J9300 9.493 1.280 10.206 11.972

3 Year 9x5 Windows or Linux support 4 socket server PC905 51J9301 14.241 1.920 15.311 17.961

3 Year 9x5 Windows or Linux support 8 socket server PC906 51J9302 18.986 2.550 20.410 23.943

3 Year 9x5 Windows or Linux support BladeCenter + Installed Blades PC907 51J9303 59.490 7.980 63.950 75.021

The following support is provided:

ServicePac for Support Line for Microsoft Windows or Linux

a. Provides a single point of contact for Microsoft Windows or Red Hat and Novell SuSE Software Support

b. Answers 'how to' questions on the Windows Operating systems and Back Office Products

c. Gives customers easy access to our Microsoft and Linux Product Specialists

d. Provides a convenient 9 x 5 service with unlimited telephone support calls for the life of the contract

e. Provides 24 x 7 coverage in case of Customer Business Critical Situation

f. Provide consisten comprehensive technical support

g. Complements the total solution provided to the customer

h. Helps reduce downtime and increase productivity

i. Allows the packaging of software support into the HW Sale

j. Resolves customer usage and operational questions and queries

Supported products ; http://www-03.ibm.com/services/sl/products/java3.html

Select your country and the WIN - LIN OS product group to see what is supported