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IBM Europe, Middle East, and Africa Services Announcement

ZS09-0245, dated November 10, 2009

IBM Europe, Middle East, and Africa

Services Announcement ZS09-0245

IBM is a registered trademark of International Business Machines Corporation

IBM ServicePacs offer warranty and maintenance

upgrades for IBM Storage

Table of contents

1 Overview 11 Prices

1 Planned availability date 11 Announcement countries

2 Description

At a glance

IBM® Storage ServicePac® portfolio is updated.

Overview

IBM ServicePac products offer a range of hardware maintenance or maintenance

upgrade coverage in an electronic format. ServicePac is available through the same

IBM Business Partners who sell the related IBM hardware. With these ServicePacs,

you get an upgrade solution at the same time you purchase the IBM machine. The

number of unique ServicePacs is kept to a minimum and each part number supports

a range of machine types. To select the correct ServicePac for a particular machine

type, a selection guide is available with a complete list of machine types for cross-

reference. Alternatively, additional ServicePac information and prices can be found at

https://www.developer.ibm.com/cod/spst/servicepac/extProductSelectorWWW.do

ServicePacs can be ordered by part number through SAP in the same way other

IBM products are ordered. The simple registration process ensures fast and efficient

coverage. To be eligible for service, a ServicePac must be purchased within 30

days of the purchase of the machine type to which it applies. A ServicePac must

be registered within 15 days of purchase by completing the ServicePac online

registration at

http://www.ibm.com/servicepac

Planned availability date

January 12, 2010

Summary of content (12 pages)

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IBM Europe, Middle East, and Africa Services Announcement ZS09-0245, dated November 10, 2009 IBM ServicePacs offer warranty and maintenance upgrades for IBM Storage Table of contents 1 1 2 Overview Planned availability date Description 11 Prices 11 Announcement countries At a glance IBM® Storage ServicePac® portfolio is updated. Overview IBM ServicePac products offer a range of hardware maintenance or maintenance upgrade coverage in an electronic format.
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Description Latest update: IBM Storage ServicePac portfolio update Storage ServicePac - Warranty and Maintenance Upgrades ServicePac part number ID Base warranty ServicePac Description 14R1493 14R1495 14R1489 14R1491 14R1497 14R1499 29R5343 29R5344 29R5418 29R5419 29R5420 39K3025 39K3026 39K3029 39K3030 40M6798 40M6799 40M6847 40M6848 41E8669 41E8670 41E8671 41E8672 41E8677 41E8678 41W9131 41W9132 41W9133 41W9134 41W9783 41W9784 41W9785 41W9786 41W9787 41W9788 10N3031 10N3032 10N3033 10N3034 10N3035 10N3
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42V1878 42V1879 42V1880 12X6600 12X6601 12X6602 12X6616 12X6617 12X6618 12X6619 12X6620 12X6621 12X6622 12X6623 12X6710 12X6711 12X6712 12X6713 12X6714 12X6715 43X3552 43X3553 43X3560 43X3561 44J7780 44J7781 44J8535 44J8536 44J8537 44J8538 44J8542 44J8543 44J8544 44J8545 44J8546 44J8546 44J8546 44J8547 44J8550 44J8551 44J8552 44J8553 44J8554 44J8555 44J8562 44J8563 44J8564 44J8565 44J8566 44J8567 44J8568 44T5892 44T5893 44T5894 44T5895 44T5896 44T5897 44T5898 44T5899 44J8019 44J8020 44J8021 44J8022 44J8023
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51J8760 51J8761 51J8762 51J8763 51J8764 51J8765 51J8766 51J8917 51J8918 51J8919 51J8920 51J8921 51J8922 51J8923 SD638 SD639 SD640 SD641 SD642 SD643 SD644 SD645 SD646 SD647 SD648 SD649 SD650 SD651 SOF SAP SAP SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF 1YR 1YR 1YR 1YR 1YR 1YR 1YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL IOL NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD NBD 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR I
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71Y2437 SD846 SAP 1YR IOR 9x5x4 71Y2792 SD867 SAP 1YR IOL NBD 3YR IOR 7x24x4hr 3YR IOR 7x4x4hr 4002 AG5 BC2 BC4 C4B G5A 3758 B32 4002 BC5 C5B The following two ServicePacs are available in the following countries only: • Austria • Bulgaria • Croatia • Czech Republic • Denmark • Finland • Germany • Hungary • Ireland • Norway • Poland • Romania • Russia • Slovakia • Slovenia • Switzerland • Sweden • South Africa • United Kingdom ServicePac part number ID Base warranty 51J8741 SD625 SOF 1YR IOL NBD 51J874
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41E9349 SD85 SOF 3YR IOR NBD 2YR IOR 7x24x4hr 41E9350 41E9351 41E9352 41E9353 41E9354 41E9355 41E9356 SAP SAP SAP SAP SAP SAP SOF 1YR 1YR 1YR 2YR 2YR 2YR 1YR SD86 SD87 SD88 SD89 SD90 SD91 SD92 3YR 3YR 3YR 3YR 3YR 3YR 3YR IOR IOR IOR IOR IOR IOR IOR NBD NBD NBD NBD NBD NBD NBD IOR IOR IOR IOR IOR IOR IOR 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 5x9x4hr 7x24x4hr 5x9 NBD 41E9357 SD93 SOF 3YR IOR NBD 1YR IOR 5x9x4hr 41E9358 SD94 SOF 3YR IOR NBD 1YR IOR 7x24x4hr 41E9359 SD95 SOF 3YR IOR NBD 2YR IOR 5
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41E9416 41E9417 41E9418 41E9419 41E9420 41E9421 41E9422 41E9423 41E9424 41E9425 41E9426 41E9427 41E9428 41E9429 41E9430 41E9431 41E9432 41E9439 41E9440 41E9441 41E9442 41E9443 41E9444 41E9445 41E9446 41E9447 41E9451 SD153 SD154 SD155 SD156 SD157 SD158 SD159 SD160 SD161 SD162 SD163 SD164 SD165 SD166 SD167 SD168 SD169 SD176 SD177 SD178 SD179 SD180 SD181 SD182 SD183 SD184 SD188 SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SOF SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SAP SOF SOF SOF SAP 3YR 3YR 3YR 3YR 3YR 3YR
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12X7246 12X7248 12X7249 12X7251 12X7252 43X3555 43X3556 43X3558 43X3559 44J8569 44J8570 44J8571 44J8572 44J8573 44J8574 44J8575 44J8576 44J8577 44J8588 44J8589 44J8591 44J8592 44J8594 44J8595 44J8597 44J8598 44J8599 44J8600 44J8601 44J8605 44J8606 44J8607 44J8608 44J8609 44J8610 44J8611 44J8612 44J8613 44J8614 44J8615 44J8616 44J8617 44J8618 44J8619 44J8620 44J8621 44J8622 44J8623 SD331 SD333 SD334 SD336 SD337 SD341 SD342 SD344 SD345 SD394 SD395 SD396 SD397 SD398 SD399 SD400 SD401 SD402 SD413 SD414 SD416 S
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51J8797 SD704 SOF 3YR COE NBD 51J8798 SD705 SAP 3YR COE NBD 2YR IOR 7x24x4hr 1YR IOR 5x9x4hr 51J8799 SD706 SAP 3YR COE NBD 1YR IOR 7x24x4hr 51J8800 SD707 SAP 3YR COE NBD 2YR IOR 5x9x4hr 51J8801 SD708 SAP 3YR COE NBD 2YR IOR 7x24x4hr 54Y4630 54Y4631 54Y4632 54Y4633 54Y4634 54Y4635 54Y4636 54Y4637 54Y4638 1YR 1YR 2YR 2YR 1YR 1YR 2YR 2YR 1YR SD709 SD710 SD711 SD712 SD713 SD714 SD715 SD716 SD717 SAP SAP SAP SAP SAP SAP SAP SAP SOF 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR 1YR IOR IOR IOR IOR IOR IOR IOR IOR
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Warranty service upgrade (WSU) Warranty service upgrades enhance the level of service from the base warranty service associated with the machine type and model. A warranty service upgrade can include single elements or combinations of: • Extended hours of coverage • Upgraded service delivery method (SDM) • Higher level of response time objective Service delivery method IBM On-site Repair (IOR): Repair is performed at the customer site.
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such machines, you are responsible for downloading designated machine code and LIC updates from an IBM Web site or from other electronic media, and following the instructions that IBM provides. For a full definition of IBM maintenance services, visit http://www.ibm.com/services/europe/maintenance/operational-guides.html Prices For pricing information, contact your IBM representative or your IBM Business Partner.
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Trademarks IBM and ServicePac are registered trademarks of IBM Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice.