Datasheet

IBM System x ServicePac : PLET ZS10-0024 + ZS10-0019
Warranty Upgrade + PostWarranty Upgrade + Committed ServicePac Upgrade with 8 Hour FixTime + Remote Technical Support + Implementation ServicePac for System x
Up to 5 years on-site Warranty Upgrade and 1 and 2 years Maintenance Service Upgrade which include IBM keyboard, Mouse, and IBM internal installed options.
Monitors and Flat panels are not covered within these offerings
The 4 hour response are target measures, starting after the PD (Problem Determination) has ended
System x Committed Service w/ 8Hours FixTime: ( (CS) for Committed FixTime ServiceLevel )
IBM Onsite Repair, 7 days a week by 24 hours, with a commitment to fix the reported problem within 8 hours.
The 8 hour Fix Time (FXT) is the period of time between the customer's service request registration in IBM's Call Management System
and restoration of the failing machine to operational readiness.
For the commitment to be met it's essential that the registration of the ServicePac is carried out and fully completed. In case registration is
not completed, the Customer cannot expect to receive committed service and will loose the right to claim penalty for fix time not being met.
This service is available in restricted geographies only, where the following applies:
This service is available within 50Km of Århus and Copenhagen only
This service is available within 120Km of Helsinki, Turku, Tampere and Oulu only
This service is available within 50Km of Oslo only
This service is available within 100Km of Stockholm, Malmö and Göteborg only
Brand
Type
MT
Mdl
News
P/N
Brand Name
Offering description
DKR EURO NKR SKR
51J8865 xSeries x3250 3 Year Onsite Repair 9x5 Next Business Day 1.491 200 1.604 1.860
51J8866 xSeries x3250 3 Year Onsite Repair 9x5 4 Hour Response 2.170 292 2.335 2.706
51J8867 xSeries x3250 3 Year Onsite Repair 24x7 4 Hour Response 2.496 335 2.685 3.113
51J8868 xSeries x3250 4 Year Onsite Repair 9x5 Next Business Day 2.165 291 2.329 2.700
51J8869 xSeries x3250 4 Year Onsite Repair 9x5 4 Hour Response 3.038 408 3.267 3.787
51J8870 xSeries x3250 4 Year Onsite Repair 24x7 4 Hour Response 3.562 478 3.831 4.442
51J8871 xSeries x3250 5 Year Onsite Repair 9x5 Next Business Day 2.888 388 3.107 3.602
51J8873 xSeries x3250 5 Year Onsite Repair 24x7 4 Hour Response 4.546 610 4.888 5.667
51J8872 xSeries x3250 5 Year Onsite Repair 9x5 4 Hour Response 3.905 524 4.199 4.868
68Y4930 xSeries x3250 3 Year Onsite Repair 24x7 8 Hour Committed Service (CS) 4.894 658 6.101 7.441
51J8865 x3350 3 Year Onsite Repair 9x5 Next Business Day 1.491 200 1.604 1.860
51J8866 x3350 3 Year Onsite Repair 9x5 4 Hour Response 2.170 292 2.335 2.706
51J8867 x3350 3 Year Onsite Repair 24x7 4 Hour Response 2.496 335 2.685 3.113
51J8868 x3350 4 Year Onsite Repair 9x5 Next Business Day 2.165 291 2.329 2.700
51J8869 x3350 4 Year Onsite Repair 9x5 4 Hour Response 3.038 408 3.267 3.787
51J8870 x3350 4 Year Onsite Repair 24x7 4 Hour Response 3.562 478 3.831 4.442
51J8871 x3350 5 Year Onsite Repair 9x5 Next Business Day 2.888 388 3.107 3.602
51J8873 x3350 5 Year Onsite Repair 24x7 4 Hour Response 4.546 610 4.888 5.667
51J8872 x3350 5 Year Onsite Repair 9x5 4 Hour Response 3.905 524 4.199 4.868
68Y4931 x3350 3 Year Onsite Repair 24x7 8 Hour Committed Service (CS) 6.907 929 8.610 10.502
51J8860 x3350 3 Year Onsite Repair 24x7 4 Hour Response 1.358 183 1.461 1.694
51J8859 x3350 3 Year Onsite Repair 9x5 4 Hour Response 867 117 933 1.082
51J8861 x3350 4 Year Onsite Repair 9x5 4 Hour Response 2.170 292 2.335 2.706
51J8862 x3350 4 Year Onsite Repair 24x7 4 Hour Response 2.955 397 3.178 3.684
51J8863 x3350 5 Year Onsite Repair 9x5 4 Hour Response 3.568 479 3.837 4.448
51J8864 x3350 5 Year Onsite Repair 24x7 4 Hour Response 4.452 597 4.787 5.550
68Y4929 x3350 3 Year Onsite Repair 24x7 8 Hour Committed Service (CS) 4.390 591 5.473 6.675
51J8874 xSeries x3250 3 Year Onsite Repair 9x5 4 Hour Response 557 75 600 696
51J8875 xSeries x3250 3 Year Onsite Repair 24x7 4 Hour Response 983 132 1.058 1.226
51J8876 xSeries x3250 4 Year Onsite Repair 9x5 4 Hour Response 1.403 189 1.509 1.749
1) SYSTEM X Warranty Upgrade
4192
4190
4194
4193