Datasheet

Initial Support of the System x / BladeCenter server and its Server Proven Configuration on questions relating to:
a. Assistance with the set up of the system unit (hardware)
b. Support of Software to error free launch - the system can boot and the pre-loaded software operates error free
c. Assistance with the installation of bundled applications, assistance with the installation of supported options by IBM
d. Information about the Customers system and supplied software
e. Provision of fault analysis support to ensure that the hardware is working fault free or returning the machine to factory installed defaults
f. Advice on where to obtain hardware and/or software updates from the Internet
g. Assistance with basic usage queries on Server Proven Operating Systems and some pre-loaded / bundled software
h. Assistance with the installation, set up and configuration of device drivers
i. Assistance with the set up and installation of drivers and printer software
j. BladeCenter support includes the installed Blades as well as the BladeCenter chassis.
ServicePac for Support Line for Microsoft Windows or Linux
a. Provides a single point of contact for Microsoft Windows or Red Hat and Novell SuSE Software Support
b. Answers 'how to' questions on the Windows Operating systems and Back Office Products
c. Gives customers easy access to our Microsoft and Linux Product Specialists
d. Provides a convenient service with unlimited telephone support calls for the life of the contract
e. Provides 9 x 5 coverage (For customer critical operation problems 24 x 7)
f. Provide consisten comprehensive technical support
g. Complements the total solution provided to the customer
h. Helps reduce downtime and increase productivity
i. Allows the packaging of software support into the HW Sale
j. Resolves customer usage and operational questions and queries
Supported products: http://www-03.ibm.com/services/sl/products/java3.html
Select your country and the WIN - LIN OS product group to see what is supported
ServicePac for IBM Director Software Support
This Service provides a remote telephone based software support action for customers who have either purchased IBM Director for standalone usage or purchased the increased
functionality which comes from the Server Plus Pacs sold by System x. The service provides remote assistance with questions pertaining to the installation / setup and
configuration of the IBM Director and Server Plus Pac products. With unlimited calls your clients can call as often as needed and received quick and efficient responses
Highlights of the offering include:
Software Support focused on the IBM Director product
Access to technical experts
Unlimited calls and unlimited callers
Single point of Contact
Attractivelyn priced, predicatable support costs - one time fee for one year of support
Packaged on a "number of Director Agents" basis
Supported Products
System x System Software - BIOS / Drivers / Firmware
IBM Director / Systems Director (and future releases) including: Server / Agent / console
Plus: Active PCI Manager / Capacity Manager / Rack Manager / Software Rejuvenation / System Availability / Software Distribution / Remote Deployment Manager
Hours of Coverage (local Country) - 0900 to 1700